I Tunes freezing and running very slowly. Songs stopping during playback.

I just downloaded the latest I tunes update, now it's running even slower than it was yesterday and this message keeps popping up "The I Tunes library file cannot be saved. An unknown error occurred. (-50)" It has been getting worse and worse, it keeps stopping during the playing of songs and now is having a very hard time downloading purchased music from the I Tunes Store. I am very afraid I am heading for a BIG crash. Does anybody know how to fix this problem? I Tunes is freezing and it takes several minutes to come back on a play 15 seconds worth of a song and then it quits again. This is very frustrating as I have spent hundreds of hours in I tunes and the music is very important to me, as I am sure it is to everyone!

Hi!
I'm a little confused by your response...what exactly do you mean when you state that the files in question won't "leave the music folder area"?
In the meantime you might run Disk Utility (in "Utilities" in the "Applications" folder) and repair permissions.
Also "get info" on the respective files and examine whether the "locked" checkbox is checked or not( make sure it isn't). While you're there, also check "ownership and permissions" to ensure that "read and write" are selected.
Let me know!
Dana
iMac   Mac OS X (10.4.9)  

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        Dec 29, 2014, 10:58:04 AM    /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105804_[redacted].hang
        Dec 29, 2014, 10:54:33 AM    /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105433_[redacted].hang
        Dec 29, 2014, 10:52:33 AM    /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105233_[redacted].hang
        Dec 29, 2014, 10:50:24 AM    /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105024_[redacted].hang
        Dec 29, 2014, 10:50:24 AM    /Library/Logs/DiagnosticReports/Skype_2014-12-29-105024_[redacted].hang

  • My MacBook Pro is running VERY slowly. After reading other questions and responses, I ran an EtreCheck, but do not know how to post the report here. Any help would be greatly appreciated.

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    Problem description:
    My mac is running very slowly and I have difficulty staying connected to wifi networks. I have only used half of my hard drive. My computer was purchased in Canada, where I used it for over a year but now I am living in the US.
    EtreCheck version: 2.1.5 (108)
    Report generated January 11, 2015 at 5:56:14 PM MST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Air (13-inch, Mid 2011) (Verified)
      MacBook Air - model: MacBookAir4,2
      1 1.7 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Not upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en0: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1440 x 900
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 0:31:38
    Disk Information: ℹ️
      APPLE SSD SM128C disk0 : (121.33 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) / : 120.10 GB (59.92 GB free)
      Core Storage: disk0s2 120.47 GB Online
    USB Information: ℹ️
      Apple Inc. FaceTime Camera (Built-in)
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Internal Memory Card Reader
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Applications/Splashtop Streamer.app
      [not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7) [Support]
      [not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7) [Support]
      /System/Library/Extensions
      [loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Support]
      [not loaded] com.avatron.AVExFramebuffer (1.7 - SDK 10.8) [Support]
      [not loaded] com.avatron.AVExVideo (1.7 - SDK 10.8) [Support]
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist [Support]
      [not loaded] com.splashtop.streamer-for-root.plist [Support]
      [loaded] com.splashtop.streamer-for-user.plist [Support]
      [not loaded] com.teamviewer.teamviewer.plist [Support]
      [not loaded] com.teamviewer.teamviewer_desktop.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.google.keystone.daemon.plist [Support]
      [loaded] com.leapfrog.connect.authdaemon.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [running] com.splashtop.streamer-daemon.plist [Support]
      [loaded] com.splashtop.streamer-srioframebuffer.plist [Support]
      [not loaded] com.teamviewer.teamviewer_service.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [running] com.leapfrog.connect.monitor.plist [Support]
      [loaded] com.splashtop.streamer-for-user.plist [Support]
    User Login Items: ℹ️
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      AirDisplayStatusItem Application (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/AirDisplayStatusItem.app)
      Dropbox Application (/Applications/Dropbox.app)
      ScreenCapture Application (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/ScreenCapture.app)
      Google Drive Application (/Applications/Google Drive.app)
      Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
      WDQuickView Application (/Incompatible Software/WDQuickView.app)
    Internet Plug-ins: ℹ️
      NPDjVu: Version: 6.1.1 [Support]
      o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
      Google Earth Web Plug-in: Version: 5.2 [Support]
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 2.3.5.4 [Support]
      PrintDialogExt: Version: 6.1.1 [Support]
      AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
      Flash Player: Version: 16.0.0.235 - SDK 10.6 Cannot contact Adobe
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
      SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
      DirectorShockwave: Version: 11.0.3r470 [Support]
    User internet Plug-ins: ℹ️
      CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
    3rd Party Preference Panes: ℹ️
      Air Display Preferences  [Support]
      Flash Player  [Support]
      Flip4Mac WMV  [Support]
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          6% WindowServer
          0% fontd
          0% Dropbox
          0% Google Drive
          0% AppleSpell
    Top Processes by Memory: ℹ️
      236 MB Safari
      150 MB com.apple.WebKit.WebContent
      90 MB Google Drive
      82 MB Dropbox
      69 MB mds_stores
    Virtual Memory Information: ℹ️
      486 MB Free RAM
      1.62 GB Active RAM
      1.15 GB Inactive RAM
      1.04 GB Wired RAM
      1.85 GB Page-ins
      41 KB Page-outs
    Diagnostics Information: ℹ️
      Jan 11, 2015, 05:30:50 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AirDisplayStatusItem_2015-01-1 1-173050_[redacted].crash
      Jan 11, 2015, 05:25:11 PM Self test - passed

    Thanks!
    Here is the results from running EtreCheck while in safe mode. (I hope I understood your directions correctly to do just that).
    EtreCheck version: 2.1.6 (109)
    Report generated January 20, 2015 at 8:41:33 PM MST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
             MacBook Air (13-inch, Mid 2011) (Technical Specifications)
             MacBook Air - model: MacBookAir4,2
             1 1.7 GHz Intel Core i5 CPU: 2-core
             4 GB RAM Not upgradeable
                       BANK 0/DIMM0
                                2 GB DDR3 1333 MHz ok
                       BANK 1/DIMM0
                                2 GB DDR3 1333 MHz ok
             Bluetooth: Old - Handoff/Airdrop2 not supported
             Wireless:  en0: 802.11 a/b/g/n
             Battery Health: Normal - Cycle count 377
    Video Information: ℹ️
             Intel HD Graphics 3000 - VRAM: 384 MB
                       Color LCD 1440 x 900
    System Software: ℹ️
             OS X 10.10.1 (14B25) - Time since boot: 0:4:59
    Disk Information: ℹ️
             APPLE SSD SM128C disk0 : (121.33 GB)
                       EFI (disk0s1) <not mounted> : 210 MB
                       Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
                       Macintosh HD (disk1) / : 120.10 GB (59.56 GB free)
                                Core Storage: disk0s2 120.47 GB Online
    USB Information: ℹ️
             Apple Inc. FaceTime Camera (Built-in)
             Apple Inc. Apple Internal Keyboard / Trackpad
             Apple Inc. BRCM20702 Hub
                       Apple Inc. Bluetooth USB Host Controller
             Apple Internal Memory Card Reader
    Thunderbolt Information: ℹ️
             Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
             Mac App Store and identified developers
    Kernel Extensions: ℹ️
                                         /System/Library/Extensions
             [not loaded]        com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Support]
             [not loaded]        com.avatron.AVExFramebuffer (1.7 - SDK 10.8) [Support]
             [not loaded]        com.avatron.AVExVideo (1.7 - SDK 10.8) [Support]
    Problem System Launch Daemons: ℹ️
             [failed]                 com.apple.ucupdate.plist [Details]
             [failed]                 com.apple.watchdogd.plist [Details]
    Launch Agents: ℹ️
             [not loaded]        com.google.keystone.agent.plist [Support]
             [not loaded]        com.splashtop.streamer-for-root.plist [Support]
             [not loaded]        com.splashtop.streamer-for-user.plist [Support]
             [not loaded]        com.teamviewer.teamviewer.plist [Support]
             [not loaded]        com.teamviewer.teamviewer_desktop.plist [Support]
    Launch Daemons: ℹ️
             [not loaded]        com.adobe.fpsaud.plist [Support]
             [not loaded]        com.google.keystone.daemon.plist [Support]
             [not loaded]        com.leapfrog.connect.authdaemon.plist [Support]
             [not loaded]        com.microsoft.office.licensing.helper.plist [Support]
             [not loaded]        com.splashtop.streamer-daemon.plist [Support]
             [not loaded]        com.splashtop.streamer-srioframebuffer.plist [Support]
             [not loaded]        com.teamviewer.teamviewer_service.plist [Support]
    User Launch Agents: ℹ️
             [not loaded]        com.adobe.ARM.[...].plist [Support]
             [not loaded]        com.leapfrog.connect.monitor.plist [Support]
             [not loaded]        com.splashtop.streamer-for-user.plist [Support]
    User Login Items: ℹ️
             iTunesHelper     Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
             AirDisplayStatusItem                   Application  (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/AirDisplayStatusItem.app)
             Dropbox            Application  (/Applications/Dropbox.app)
             ScreenCapture Application  (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/ScreenCapture.app)
             Google Drive    Application  (/Applications/Google Drive.app)
             Google Chrome                           Application Hidden (/Applications/Google Chrome.app)
             WDQuickView  Application  (/Incompatible Software/WDQuickView.app)
    Internet Plug-ins: ℹ️
             NPDjVu: Version: 6.1.1 [Support]
             o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
             Google Earth Web Plug-in: Version: 5.2 [Support]
             Default Browser: Version: 600 - SDK 10.10
             Flip4Mac WMV Plugin: Version: 2.3.5.4 [Support]
             PrintDialogExt: Version: 6.1.1 [Support]
             AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
             FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
             Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
             Flash Player: Version: 16.0.0.257 - SDK 10.6 Cannot contact Adobe
             QuickTime Plugin: Version: 7.7.3
             googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
             SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
             AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
             DirectorShockwave: Version: 11.0.3r470 [Support]
    User internet Plug-ins: ℹ️
             CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
    3rd Party Preference Panes: ℹ️
             Air Display Preferences [Support]
             Flash Player  [Support]
             Flip4Mac WMV  [Support]
    Time Machine: ℹ️
             Time Machine not configured!
    Top Processes by CPU: ℹ️
                  4%        WindowServer
                  0%        AppleSpell
                  0%        notifyd
                  0%        fontd
                  0%        opendirectoryd
    Top Processes by Memory: ℹ️
             241 MB             Safari
             168 MB              Finder
             129 MB              com.apple.WebKit.WebContent
             103 MB             WindowServer
             77 MB                CalendarAgent
    Virtual Memory Information: ℹ️
             139 MB              Free RAM
             1.85 GB             Active RAM
             1.75 GB             Inactive RAM
             537 MB             Wired RAM
             810 MB             Page-ins
             164 KB               Page-outs
    Diagnostics Information: ℹ️
             Jan 20, 2015, 08:37:12 PM        Self test - passed

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