I tunes has deleted all the songs from my HDD literally as I watched??!!

HELP!!!!!!!!!!!!
I Thought my PC was protected from this kind of invasion??????
All my music/videos and Purchases have literally dissapeared from itunes folder and hard drive. It was there half an hour ago and all that happened is:
I forgot my password. It is even more serious because I was already signed in and downloading a video and was only asked for my password when i wanted to view my account whilst the download was taking place (Itunes must have remembered my password and logged me in automatically because I did not sign in to download the song but it was happening). Anyway...i went through the password reset procedure and returned to itunes to find an empty area where all my music/podcasts/purchases/videos should be.
(I have not plugged my ipod today in at this stage)
So I look in the music files for my music and it has all gone!! everything!!
I then looked at the empty itunes and it said there are two downloads pending. one was a video i had already downloaded successfully into itunes last week and one was the video i was downloading today when the problem ocurred.
so next I went into my account and looked at purchase history and it does not show any purchases other than the one that was downloading today. This is despite me purchasing 3 songs and videos since Christmas??
All my other history and account information is still there.
I tried importing the itunes library file left in the my music folder but was told I had no privilages.
Next I rebooted PC but no change
Next i plugged in my ipod and it came up with the ipod was synced to a different itunes library do i want to sync and replace. I said no
I removed ipod quickly
So I still have all songs/videos and podcasts on my ipod but an empty music folder on my hard drive and an empty itunes library that thinks it does not belong to my ipod.
That is a massive amount of corruption to my PC in a space of 30 mins. could you please explain what you have done to my itunes and more importantly the mechanism that allows your program to enter my hard drive and delete all the music in front of my eyes??. Can i restore the library using the files on my ipod and what has happened to my purchases in the 'my account section of itunes'
This is obviously very serious and VERY urgent as it touches on hacking my PC unless i have missed something???
Couild someone please get back to me ASAP with ideas/help
Thank you
Alan
Home PC Windows XP Athlon XP3200 2gig Ram

I have found a solution that works 100% with my ipod 5th generation 30gig video with the following symptoms:
a). Ipod has all my music on it along with videos podcasts etc etc…
b). the My documents/My music/itunes files library etc are all suddenly empty on the HDD and all music/video in folder has gone. I even ran searches of the whole HDD and all music has gone.
c). When ipod is plugged in you get the message ‘this ipod is synced with another itunes – do you want to – ‘sync and replace’ or ‘copy purchases from this ipod to this itunes’ or ‘CANCEL’
If this is not the problem with your ipod then another solution may be best for you. If it is ….please read on. PLEASE READ ALL TEXT BEFORE ATTEMPTING.
1. go to ‘my computer’ and then to the tabs at the top: tools – folder options – view and in hidden files and folders make sure that show hidden files and folders is checked.
2. leave the my computer window open so it can be viewed.
3. plug in you ipod and it will try to sync and give you the options mentioned in intro
4. Make sure you press cancel and the ipod should try to sync for a couple of seconds then the ‘do not disconnect’ symbol on the ipod should stop flashing and your normal menus should appear on the ipod.
5. The ipod name should now be in the itunes folders on the LH side of itunes as usual. your itunes folders (perhaps purchases may show up)should be empty due to the fault.
6. click on the ipod to get the status and capacity screen and on this screen check the ‘disk use’ button.
7. the ipod should be seen in the ‘my documents’ folder if it is not disconnect and let it try to sync again but make sure you do not let it.
8. Once ipod drive is seen in ‘my computer’ minimise itunes (do not close or drive may disappear)
9. Go to the itunes directory on the Windows machine (My Music/ itunes by default) and delete the XML file and the ITL file which is the library database installed when you hooked up the iPod.
10. With those files deleted the itunes library is now empty as it should be for this process.
11. in ‘my computer, right click over the ipod drive and click ‘explore’ Find the folder called iPod Control it will appear to be transparent as it was a hidden folder
12. Copy that folder to anywhere on the PC which will take a while if you have a lot of songs. you may as well copy it into ‘my music next to the itunes folder for neatness. Even though it appears to be filled with many files with nonsensical names this is in fact the music library on the iPod.
13. When this copy is complete right click on the coppied file and go to ‘properties and uncheck ‘hidden’ and ‘read only’ tabs and the folder should then appear as a normal folder
14. Maximise iTunes and go to the top tabs and go EDIT/PREFERENCES/ADVANCED and make sure that ‘keep itunes music folder organised’ and ‘copy files to itunes music folder when adding to library’ are selected.
15. This is important to get iTunes to organise the songs using the ID3 tags in the song files you just copied over.
16. Go to ‘my music’. If new XML and ITL files have appeared delete them now .
17. Now in itunes go to FILE/ADD folder to library and Next, select the coppied ipod control folder from ‘my music’. That's it- you will now see iPod songs copied to itunes desktop and nicely organised and in the iTunes database as they were before the fault. NOTE this can take a while
18. Once completed restart computer first and check library is stable and all songs etc have restored and are stable). you will notice a new xml and library file have appeared in ‘my music’
19. Connect the ipod once you are happy the scontent you want is back in the library on itunes.
20. This time select ‘sync and erase’ You will see your ipod be emptied (GULP!) but then itunes should start to restore all the songs etc from the library to your ipod. again this will take time.
21. Once complete you should be back to normal and you can decide whether to store the ipod control folder in ‘my music’ somewhere as a backup or delete it
I really hope this helps but It worked for my 5th gen ipod 30 gig video and so should work for you. If it fails for any reason I cannot be held responsible and you do this at your own risk.
AB

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