I tunes Help Please

When I try to open I Tunes the following comes up, "the folder i tunes cannot be found or created, and is required. the default location for this folder is inside My music". for some reason i cannot find my music on my computer(used search engine on computer too). Any help on this matter would be greatly appreciated.

i already went through that mess and got the email sent to my computer. it didnt have the password on it, but it had a link to reset it. i did that and it didnt work. but now when i try it, it wont even let me get that far. i get to the apple.com log in screne.

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I-pod keeps appearing as "offline" in i-Tunes - help please?

My ipod seemed to work fine initially and I loaded music from my PC iTunes. However now whenever I connect, via usb cable, the ipod appears in iTunes as "offline" and I cannot get to the drive contents.
I have reset ipod, reloaded latest downloads but I cannot get ipod contents to appear in iTunes.
Any help please?

Hi Jeff
thank you for replying
I have reset but have not restored as this would certainly erase the 6Gb of music I had loaded.
(I have approx 160Gb of music loaded on Archos external hard drives, held in Windows format. I have set these up in a tree structure (Beethoven->Orchestral->Concertos->Piano Concertos->Emperor Concerto->Kempff/BerlinPhil->1st Movement) which cannot transfer to iPod, so I have had to load file by file.
I have set my iPod NOT to sync with iTunes as I cannot keep 60Gb on my Laptop loaded with duplicates in Apple format, and so if I reset, I lose all loaded so far.
I have now realised that the software has actually renamed my iPod "offline" and I can transfer files to it as "offline" but the 6Gb I loaded as "Sandy's iPod" is inaccessible.
Is restore (and loss of hours of file transfer) the only answer, do you think?
Again thanks for help

HT1904 I need help with the purchase refund number i-tunes help please

I cannot find a help number or link for a discrepancy in an i-tunes purchase

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Installing i tunes - help please

I'm having trouble installing i tunes 8.0 on my PC. I have windows XP, I'm not sure which version though, can anyone tell me where I find out if I have the correct version.
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go to Start menu, click My Computer. Right click on Hard drive C. Click on View System Information in left corner of window.
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Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?

Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
The following was done so far:
1. Windows Firewall - new rule created for itunes.
2. iTunes - latest version installed.
3. LAN setting : automatic detection of proxy is enabled;
4. iTunes diagnostics shows:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L655
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003FB880034B7720
Current user is not an administrator.
The current local date and time is 2013-04-23 11:01:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
Description:          Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 08:00:00 1970
Lease Expires:          Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name:          {8140112A-43D0-41D6-8B36-BE146C811173}
Description:          Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address:          10.5.7.196
Subnet Mask:          255.255.0.0
Default Gateway:          10.5.0.1
DHCP Enabled:          Yes
DHCP Server:          172.18.255.2
Lease Obtained:          Tue Apr 23 10:14:40 2013
Lease Expires:          Tue Apr 23 22:14:40 2013
DNS Servers:          121.97.59.7
                    121.97.59.2
                    121.97.59.3
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
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Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-03-22 10:05:31.
@@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"

hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.

I'm 67 yrs. old.I want to use my credit in i-tunes to find the app. Yoga Studio for my MacBook Air laptop.All I can find are apps. for i-phones,i-pads and i-pods.Can someone help please.

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I am unable to play the tunes in my iTunes Library. Can anyone help, please? I've checked the obvious things, like the PC volume control.

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Dan Bryant1 wrote:
How is one supposed to know this?
maybe search [_*Apple support*_|http://www.apple.com/support> next time:
http://support.apple.com/kb/index?page=search&src=supportsite.home&locale=enUS&q=transfer%20purchases
happy computing !
JGG

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I have had problems with two windows computers that have had to be rebuilt.
I loaded purchased songs from Ghost file and now I cannot play them or load them into IPOD.
New purchased song will not play or load into IPOD either.
I go through authorization procedure and I-Tunes says computer is authorized but music never plays and I cannot sync purchased songs to IPOD.
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Found on Google.
Not sure why I didn't try this but I deauthorized computer and then authorized.
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I have just updated my iphone to iso 7.0.2 on my wifes i tunes on her computer,now when i send a message to people they get my email address come up and when i need to update apps it asks for her apple id... any help please????

ChrisJ4203,
Thank you for the help. Every app on my phone was downloaded using my old I-tunes ID. I just hope that they will re-download under my new ID because I still can't change it on my phone. In order to change to the new ID it says I have to sign out from the old ID and change to the new one. My problem is that I don't remember my password to be able to sign out from my old ID. Then the phone says it can change my password through e-mail and I agree but I never get an e-mail at my old address or the new one.
BHuyett

Im trying to buy a film from i tunes, and i put in all my card details corectly, but im just going round in circles help please?

im trying to buy a film from i tunes, and i put in all my card details corectly, but im just going round in circles help please?

Perhaps if you were to explain what is happening, then someone could help.

I have up graded to a 4s and can't get passed the set up when connecting to IT tunes to activate- it keeps saying this 'Apple device hasn't been started '- help please

I have just upgraded to a 4S and having trouble on set up. I get to the point that asks for connection to IT tunes and a message appears on my computer saying 'this apple devise hasn't been started' . I have checked that my SIM has been swapped with O2. Help please.

It sounds like you might be on a Windows computer and the Apple Mobile Device Service isn't running. Check this support document with help for that error. http://support.apple.com/kb/ts1567

Help please.connected my current iphone to i tunes it syncd old contacts from previous job to new phone and deleted all my new ones,

Help please.
Connected my current iphone to i tunes. it syncd old contacts from previous job and previous phone to new phone and deleted all my new ones. tried to do back up from earlier restore in i tunes but there only seem to be back ups from my old phone not the new one prior to its first sync...

thanks for your reply and input but, Im not sure if it was former or latter that I did, however I do know that I named this latest i phone differently and would have been OK with and expected expected old contacts to be added to the new ones I have recently added directly onto the new phone since I have had it rather than just the old one. I did try the undue/ unsync but this just seemed to remove all the old backed up ones just added leaving contacts empty? Clearly its my error, but what can be done to restore setting back to time before I connected today? earlier reset points on itunes show as 2 years ago and relate to old phone.

I tunes Help Please

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