I tunes on my laptop will not find ipad wireless and I get error message if I connect via cable

Itunes on my toshiba laptop ( running Windows XP) does not see my ipad via wireless network at home. If I try to connect via usb cable I get an error message. I have tried re booting both laptop and ipad and have recently loaded new itunes version.
HELP PLEASE?

Check this article: http://support.apple.com/kb/TS3221

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