I-tunes won't launch-softwareupdate.exe error

Back on 3/13, I was able to launch I-tunes, purchase and download songs and sync to my I-pod. I went away for a few days and hadn't tried to launch I-tunes until tonight. When I tried to launch I-tunes tonight, I got an immediate "software application has encountered a problem and needs to close," followed ultimately by a runtime error that forces the program to abort. The error signature says the application name is softwareupdate.exe app version 1.0.2.1. I saw some messages about launching Quicktime to rule out that it's related to the problem. I did, and it launched without error or incident. Is this an Apple Problem, a Microsoft Problem or both?
Dell 5100 Windows XP Pro

you should be fine without it, but you would need to go online to the iTunes download page next time you wanted/needed to upgrade. there's a little more info on what it is and does in this document:
How to tell if Software Update for Windows is working correctly when no updates are available

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Error code 13010 - i-Tunes won't launch!

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try if this user tip helps:
Jim VanLeeuwen wrote:
Try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.
JGG

I tunes won't launch after system recovery

I had a recent problem with some hijackware and was forced to do a system restore to get rid of it.
After the system restore, I ran all the XP updates and downloaded itunes 7.3 but it won't launch. I keep getting:
"itunes has encountered a serious error and must shut down. sorry for the inconvenience".
Have tried downloading itunes again. Have tried the repair utility but so far without success.

i have no clue what that is or how to check if i do or dont have it
in that case you haven't installed one of them.
okay, let's try the following procedure.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll try to get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?

PC: i-tunes won't launch, update and restore greyed out - updater freezes

Hi - Please excuse the system info below - that refers to my laptop but our sons shuffle ismarried to our PC.
I found my son's shuffle sitting on the hall dresser today and he informed me that it has not been working for some time. He's 8 years old but he's only had the shuffle since Christmas - I'm inclined to think he really hasn't been able to use it much.
First signs of a problem were flashing green and orange lights - no songs I guess. Battery shows steady green.
Downloaded and installed latest i-tunes update and i-pod updater. When the i-pod is connected to our PC (running XP) the front status light and the back battery lights both blink orange. Unfortunately, we do not have any 2.0 usb connections on the Dell but we've been able to successfully connect our other son's shuffle to the back port.
When the shuffle is connected i-tunes will not launch. If I launch i-tunes and then connect the shuffle, i-tunes does not recognize the i-pod.
With the updater lauched and then connecting the i-pod the updater freezes at 'initializing' and both update and restore buttons are greyed out.
I have reset the i-pod many times and browsed the support discussions and articles - it seems I may need to remove the updater but I have not found instructions for the process appropriate to a PC.
Any help would be greatly appreciated - even if its just to say that we should bring it in for service. UGH - but where is the darned receipt?

Hey mmlise - glad to hear I'm not alone on this...
By the way - I uninstalled and reinstalled both i-tunes and i-pod updater as per Apple instructions for PC. At least this time the updater informed me as to what it updates but it is not even initializing now - it just keeps telling me to "plug in an i-pod to update it".
i-tunes still will not launch until I remove the shuffle from the usb.
I know that the usb is working (tried several other ports anyway) since windows pops up with a balloon to say that the device could perform faster on a 2.0 usb...
I've been out of the loop for awhile now on the boards - is this some sort of update bug?
Please help...

I-tunes won't launch!!!!!!

I double click on the I-tunes icon on my desk top or at the start menu, and i get a thing that says Itunes has Encoutered a problem and needs to close... amd i see what the error report is and it gives me
AppName: itunes.exe Appver: 7.1.1.5 ModName: unknown
modVer:0.0.0.0 Offset:706d4933
i've tired unistalling it and installing it and it just gives me the same message, and i dont know if it has anything to do with it but quicktime wont unistall what so ever, or upgrade, or open so idk what to do... PLZ HELP!!!

i have no clue what that is or how to check if i do or dont have it
in that case you haven't installed one of them.
okay, let's try the following procedure.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll try to get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?

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Hi all
I have just installed R12 on Windows Server 2003.
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     at oracle.ewt.dTree.DTreeStackingDecoration.processMouseEvent(Unknown Source)
     at oracle.ewt.dTree.DTree.processMouseEvent(Unknown Source)
     at oracle.sysman.emSDK.client.dataComponent.dataDrivenTree.DataDrivenTree.processMouseEvent(DataDrivenTree.java:1226)
     at java.awt.Component.processEvent(Component.java:4897)
     at java.awt.Container.processEvent(Container.java:1569)
     at oracle.ewt.lwAWT.LWComponent.processEventImpl(Unknown Source)
     at oracle.ewt.dTree.DTree.processEventImpl(Unknown Source)
     at oracle.ewt.lwAWT.LWComponent.redispatchEvent(Unknown Source)
     at oracle.ewt.lwAWT.LWComponent.processEvent(Unknown Source)
     at java.awt.Component.dispatchEventImpl(Component.java:3615)
     at java.awt.Container.dispatchEventImpl(Container.java:1627)
     at java.awt.Component.dispatchEvent(Component.java:3477)
     at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:3483)
     at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3195)
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     at java.awt.EventQueue.dispatchEvent(EventQueue.java:456)
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     at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:151)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:145)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:137)
     at java.awt.EventDispatchThread.run(EventDispatchThread.java:100)
     at oracle.net.common.dataStore.FileNetServiceHandler.getElementFromDataStore(Unknown Source)
     at oracle.net.common.dataStore.NetObjectHandler.getElement(Unknown Source)
     at oracle.net.mgr.servicename.ServiceNameComponent.loadData(Unknown Source)
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     at oracle.net.mgr.servicename.ServiceNameComponent$ServiceCompDataSource.internal_refreshData(Unknown Source)
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     at oracle.sysman.emSDK.client.dataComponent.dataDrivenTree.TreeDataSource.initData(TreeDataSource.java:1056)
     at oracle.sysman.emSDK.client.dataComponent.dataDrivenTree.TreeParentNode.setExpanded(TreeParentNode.java:284)
     at oracle.sysman.emSDK.client.dataComponent.dataDrivenTree.TreeParentNode.setExpanded(TreeParentNode.java:242)
     at oracle.ewt.dTree.DTreeButtonDecoration.processMouseEvent(Unknown Source)
     at oracle.ewt.dTree.DTreeStackingDecoration.processMouseEvent(Unknown Source)
     at oracle.ewt.dTree.DTree.processMouseEvent(Unknown Source)
     at oracle.sysman.emSDK.client.dataComponent.dataDrivenTree.DataDrivenTree.processMouseEvent(DataDrivenTree.java:1226)
     at java.awt.Component.processEvent(Component.java:4897)
     at java.awt.Container.processEvent(Container.java:1569)
     at oracle.ewt.lwAWT.LWComponent.processEventImpl(Unknown Source)
     at oracle.ewt.dTree.DTree.processEventImpl(Unknown Source)
     at oracle.ewt.lwAWT.LWComponent.redispatchEvent(Unknown Source)
     at oracle.ewt.lwAWT.LWComponent.processEvent(Unknown Source)
     at java.awt.Component.dispatchEventImpl(Component.java:3615)
     at java.awt.Container.dispatchEventImpl(Container.java:1627)
     at java.awt.Component.dispatchEvent(Component.java:3477)
     at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:3483)
     at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3195)
     at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3128)
     at java.awt.Container.dispatchEventImpl(Container.java:1613)
     at java.awt.Component.dispatchEvent(Component.java:3477)
     at java.awt.EventQueue.dispatchEvent(EventQueue.java:456)
     at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:201)
     at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:151)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:145)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:137)
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Any help would be appreciated.
Alex

This is the path:
E:\Oracle\apps\tech_st\10.1.2\bin;E:\Oracle\apps\tech_st\10.1.2\\jdk\jre\bin\classic;E:\Oracle\apps\tech_st\10.1.2\\jdk\jre\bin;E:\Oracle\apps\tech_st\10.1.2\\bin;E:\Oracle\apps\tech_st\10.1.2\\jlib;E:\Oracle\apps\tech_st\10.1.3\\bin;E:\Oracle\db\tech_st\10.2.0\\bin;D:\Perl\site\bin;D:\Perl\bin;D:\MKS\bin;D:\MKS\bin\X11;D:\MKS\mksnt;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program Files\Microsoft SQL Server\90\Tools\binn\;D:\VisualStudio\VC\bin;D:\VisualStudio\VC;D:\GNU;D:\GNU\make-3.81\WinRel;D:\GNU\make-3.81\WinDebug
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I tried the fixes posted here. No help. I can not launch iTunes or use the store to download.
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Hello
By any chance when you go to My Documents - My Music. Does the My Music folder
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http://support.apple.com/kb/HT1926?viewlocale=en_US

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Date:          9/22/2014 12:56:52 PM
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Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
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Description:
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# Question
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try these user tips:
try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.
and, if you have flip4mac installed
I found that the TSLicense plugin was causing the problem.
From the log:
PlugIn Path: /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense
PlugIn Identifier: net.telestream.license
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I-tunes won't launch-softwareupdate.exe error

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