I-tunes wont automatically find any Song titles, or art work.

Not sure if anyone can help, but we have 2 i-tunes libary's on our computer. Mine works fine, the itunes libary, will import the CD, and find the song names and the art work all automatically on my libary, but when my husband then switches to his libary, the libary will not automatically find art work or song names. If he presses get song names it does then find them, but it still wont find artwork at all, we have checked the settings on both systems and it seems to be exactly the same? any ideas???
Thanks!

Is his library connected to the internet or the itunes store? And are you working on the same computer?

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