I tunes wont connect to store

i tunes will not connect to itunes store

The iPhone is not recognized by iTunes when connected to your computer?
You don't sync or transfer music from your iTunes store account, you sync or transfer music from your iTunes library on your computer which can include music purchased from the iTunes store and/or music imported from music CDs or that was acquired elsewhere.

Similar Messages

HT1349 for some reason i tunes wont connect to my i pod touch because of an unknown error? does anyone know whats going on?

for some reason i tunes wont connect to my i pod touch beause of unknown error. Does anyone know whats going on?

You seem to have a lot of #fff codes in the CSS files that obviously aren't found with the long #ffffff search term (#fff finds them)
Make sure that the match case box isn't selected on the Find bar (Ctrl+F)

My I tunes wont connect

It says I tunes cannot connect to the music store make sure your network connection is active and try again
My nework connection is active though and it still wont let me

Do you have a firewall (either Hardware e.g. in a router, or software) that may be blocking the connection to the iTMS? If so you may need to configure the firewall to allow access to iTMS - usually by putting it in a trusted zone.

Itunes wont connect to store!

Hey,
Iv recently downloaded itunes for the 1st time as my partners just upgraded to an iphone4. I seem to be having trouble connecting to the itunes store Iv tried everything thats been suggested and what iv read on google but nothing seems to be working! Iv also tried switching the firewall off and that didnt work, im becoming very fustrated lol nothing seems to work. Can anyone help? Without it working my partner cant use his new phone!
This is what the itunes diagnostics says:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Inspiron 1010
iTunes 10.4.0.80
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 0013ACA0084075F8
Current user is an administrator.
The current local date and time is 2011-08-12 19:45:32.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) Graphics Media Accelerator 500
**** External Plug-ins Information ****
No external plug-ins installed.
The drive D: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
iPodService 10.4.0.80 is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {0670F1F5-865F-4C79-9D40-602D0698C249}
Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:02 1970
Lease Expires: Thu Jan 01 00:00:02 1970
DNS Servers:
Adapter Name: {DA4719E7-2A53-47A3-9514-3CAA932D3CD2}
Description: WAN (PPP/SLIP) Interface
IP Address: 178.98.133.54
Subnet Mask: 255.255.255.255
Default Gateway: 178.98.133.54
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 149.254.230.7
149.254.192.126
Active Connection: T-Mobile UK
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (-50).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-12 06:52:12.

I have the same problem and tried this fix. It didn't work out. I ran diagnostics and this is what I am getting:
Microsoft Windows 7 x64 HomePremium Edition (Build 7600)
Hewlett-Packard HP Pavilion dv7Notebook PC
iTunes 10.4.0.80
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number001BAF1003DFC660
Current user is not an administrator.
The current local date and timeis 2011-08-18 18:02:14.
iTunes is not running in safemode.
WebKit accelerated compositingis enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880Gwith ATI Mobility Radeon HD 4200
**** External Plug-insInformation ****
No external plug-ins installed.
iPodService 10.4.0.80 (x64) iscurrently running.
iTunesHelper 10.4.0.80 iscurrently running.
Apple Mobile Device service3.3.0.0 is currently running.
**** Network Connectivity Tests****
Network Adapter Information
Adapter Name:        {E112DE4B-D95B-413C-9910-0DF84CCBCBCA}
Description:            Atheros AR9285 802.11b/g/n WiFiAdapter
IP Address:             192.168.0.2
Subnet Mask:          255.255.255.0
Default Gateway:    192.168.0.1
DHCP Enabled:      Yes
DHCP Server:         192.168.0.1
Lease Obtained:     Thu Aug 18 17:49:25 2011
Lease Expires:       Thu Aug 25 17:49:25 2011
DNS Servers:         192.168.0.1
                                205.171.3.25
Adapter Name:        {266E4A35-7AC5-425D-AAA6-F37179191079}
Description:            Realtek PCIe FE Family Controller
IP Address:             0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:      Yes
DHCP Server:
Lease Obtained:     Wed Dec 31 17:00:00 1969
Lease Expires:       Wed Dec 31 17:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected:             Yes
Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
SSL 3.0 Support:     Enabled
TLS 1.0 Support:     Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in WindowsFirewall.
Connection attempt to Apple website was successful.
Connection attempt to browsingiTunes Store was successful.
Connection attempt to purchasingfrom iTunes Store was successful.
Connection attempt to iPhoneactivation server was successful.
Connection attempt to firmware updateserver was successful.
Connection attempt to Gracenoteserver was successful.
Last successful iTunes Storeaccess was 2011-08-18 18:01:16.
I tried running as an administrator also and that doesn't fix the problem. ***** I am not the only one having this issue. Apple support has not been helpful. Any help would be appreciated.
Thanks
Meghan

Phone wont connect to store...tried EVERYTHING!

ive tried rebooting my phone, turning restrictions on and off, restarting network, signing out and back into itunes store and turned wifi on and off . still get message cannot connect to itunes.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

My I Tunes Wont Connect, My I Tunes Wont Connect, My I Tunes Wont Connect, My I Tunes Wont Connect

My Itunes Account wont work on my laptop, how else can i connect it to my phone?

You have not supplied enough information for anyone to help you. What do you mean your iTunes will not work? You cannot open the program, you cannot sign in to your iTunes account, iTunes does not recognize your iPhone is connected????
All of these questions can generate different answers. You need to supply more specific information, then people may be able to help.

Wont connect to store

Not been on Itunes for a couple of months- want to go to store and will not connect?

Hi sidibar,
Welcome to Apple Support Communities!
Take a look at the article below, it provides a lot of great tips that should help resolve the iTunes Store connection issues.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Symptoms
You may be completely unable to access the iTunes Store on your computer or iOS device, or one of the following alerts may appear:
"Cannot connect to the iTunes Store. An unknown error has occurred."
"We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
"iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."
This article will guide you through basic troubleshooting for the iTunes Store.
Resolution
Note: If you're experiencing another issue, such as getting a different alert or making a purchase on the iTunes Store, follow these steps.
Make sure your computer is up-to-date and meets the following requirements
Make sure that you can access the Internet on your computer or device.
Make sure that your computer meets the iTunes minimum system requirements.
Make sure that your operating system is up to date:
For Mac: Choose Apple () > Software Update to determine if updates are available for your computer.
For Windows: Go to Microsoft's Windows Update webpage.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Windows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Note: The hosts file may be blocking the iTunes Store.Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.Note: Some workplaces may put internal resources in the hosts file and may block iTunes Store. The FixIt doesn't work for Windows 8.To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions below:
You can find the hosts file at: C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
Select the hosts file. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
Drag the original hosts file to your desktop.
Right-click the duplicate file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
When Notepad opens, choose Edit > Select All.
Choose Edit > Delete.
Choose File > Save.
Close Notepad.
Right-click the duplicate file, and choose Rename.
Type "hosts" (without quotation marks) and press Enter.
Restart your computer and try connecting to the iTunes Store.
If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.
Additional Information
If the steps above didn't resolve your issue, be sure that your specific alert isn't listed as a possible iTunes Store error. Then, if your issue is still unresolved, follow these steps.
-Jason

App stuck on install now wont connect to store

I have to latest software update from apple for the iPhone 4. I had an app iTV that was available for update. Attempted to update via the iPhone App Store and I got an error saying the app is not available. But now the app is stuck on install and I can no longer connect to the app store via the phone.
I tried to reset the app store username, rest the phone a bizillion times, tried to sync via itunes, tried to delete app via itunes, tried to delete and install app via itunes, tried the trick of changing the language on the phone,
I am now lost except restoring the phone...which I really don't want to to...any help, suggestions, solutions??????????

http://support.apple.com/kb/HT1808

Itunes wont connect to store, not a firewall issue!

Hey guys
Since i upgraded to itunes 8 i can't connect to the itunes store, it just says 'itunes cannot connect to the itunes store, the network connection was refused. Make sure your network settings are correct and your network connection active, then try again.'
I have run the diagnostics test and it is all fine and it verifies that my connection is ok, then it says it cannot obtain a secure connection to the store.
'Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.
iTunes has never successfully accessed iTunes store'
Im running on XP service pack 2, as a side note, after restarting my comp i was prompted to update one of my flash players and that too said it couldn't connect to the internet.
I have tried disabling my firewall and fiddling about with the exceptions, anyone got an idea? My virus protection has also been disabled, i dont know what to do.

+My virus protection has also been disabled, i dont know what to do.+
Is it Norton? If so, try this
http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us

Downloaded itunes and it wont connect to store

it continuously loads upon opening with a small screen saying connecting to itunes store.
cant access itunes or anything until it has connected to the store. I have a perfectly working wi fi connection

Hi there dale333!
I have an article here for you that can help you troubleshoot this issue with your connection to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Itunes 7 wont connect to store

i just installed itunes 7 to a windows pc - never had a problem with the last version - yes i have internet, im on it now. but itunes will not access the internet , for the store or cd lookup. i turned off any firewalls and still had no luck? any ideas? (error occured -3221)

There are quite a few of us having the same problem...
There are some solutions posted in other threads if you have a read...they have worked for some, but not for others!
Cheers.

My apple tv wont connect to i tunes store, but it will to net flix

my apple tv wont connect to i tunes, but it will connect to netflix

Youtube is a different service and server.
Check the network
What is the current connection, use speedtest.net
If on wifi try ethernet
Make sure router is up to date. DNS should be set to automatic (settings - general - network)
Go to istumbler (Mac) or netstumbler (PC) to get a report of the network, look for signal strength and noise.

How do i reset my ipod touch? i am locked out of it and it wont connect to my i tunes, what can do ?

ok so im locked out of my i pod touch, and i cant remember my password, and it wont connect to my i tunes... is there a way to reset or get into my i pod

Please read Appendix B.
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.

Hello, i am having problems with itunes store. it wont connect almost as if its hanging, any ideas how to fix this problem

hello, i am having problems with itunes store. it wont connect almost as if its hanging, any ideas how to fix this problem

BOB we need you urgently
Perhaps Bob will see this thread, he is the professor in these cases.
You do not use a WEP password but wpa/wpa2 on router and equipment.
All equipment connects to WiFi, but for your iPad.
Even with all other equipment WiFi off, you cannot connect your iPad.
Your iPad connects to other WiFi nets correctly.
All resets etc done on iPad and Router.
Still I am not sure it is your router for sure, frustrating...
I want to test 2 other things:
1. in your iPad, set everything OFF in Settings/Cellular, turn off/then/on your WiFi, and see whether it will still not connect...
2. If that does not do it: disconnect the router as well as the modem from the power, for 15 seconds, then reconnect the modem, let it fully start, then reconnect the routet let it fully start, turn of your WiFi in iPad, then on, and see whether it will connect.

ITunes wont connect to the Store

Hi My iTunes wont connect to the store which is more then a bit annoying. Every time I try i get "An Unknown Error occurred (-3221)" If anyone can help it will be very much thanked.

See if this helps: iTunes for Windows: -3221 error displays when accessing iTunes Music Store

I tunes wont connect to store

Similar Messages

Maybe you are looking for