I turned my 5s phone off and when I turned it back on it seems to have lost my pass code and won't unlock . How do you reset the pass code
I have a 5S it lost my passcode when I turned it off for about 10 minutes.Phone is now locked
How do I reset the passcode?
Hello Lynncooper,
It sounds like your passcode is not working for some reason to unlock your phone. This article should help you get back into your device:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
If you have previously synced your device with iTunes, you may be able to reset the passcode by restoring the device:
Connect the device to the computer with which you normally sync and open iTunes.
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.
When the backup and sync is complete, restore your device.
When iOS Setup Assistant asks to set up your device, choose "Restore from iTunes backup".
Select your device in iTunes and choose the most recent backup of your device.
If you have not synced to your iTunes library, follow the steps in the section labeled:
If you have never synced your device with iTunes, or you do not have access to a computer
Thank you for using Apple Support Communities.
Regards,
Sterling
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