I understand this gets asked a lot, but I'm having specifically odd problems

Like a lot of other people I see on the first page alone, I've forgotten my security question answers that I set years ago and haven't had to answer once until now. I do have a rescue email, but I don't see how that pertains to needing my questions reset as that's to retrieve your password (as far as I know, anyway). I've gone to my apple id management page, and to the "account security" tab, but where most people have the option to then reset their answers, I'm asked to answer my security questions, which is what I'm there to reset in the first place.
As you could imagine, I'm incredibly frustrated as I have roughly 50 dollars on my apple id that I can't get back and can't spend due to purchaces requiring my security answers, and although I understand it's not their fault, the apple support team isn't being much help, they just keep sending me to different people.
I would greatly appreciate the help of anyone reading this, because as far as I know, I'm the only person having this problem. I would really rather not call someone as I'm bad on the phone, and it's furthurmore frustrating that there isn't some sort of question reset option where I give my email and password and reset them as simply as that, this doesn't need to be a situation where I call in half of apple support just to get a couple questions reset.

If you aren't getting the reset link then that implies that you don't have a rescue email address on your account - are you sure that they aren't alternate email addresses that you have ?
But if you aren't getting the reset link then you will need to contact iTunes Support / Apple to get the questions reset - which is normally by phone as they need to confirm your id and that it's your account
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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