I uninstalled and reinstalled itunes and now it won't open
I keep getting the message "The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes". What do I do?
Well, do you care about your ratings and playcounts? If so, try the press & hold thing again but instead, choose an existing ITL file and pick the "normal" one in your default itunes folder. Although that one may be corrupted and hwy you got that error in the first place.
On XP it's
C:\Documents and Settings\ username \My Documents\My Music\iTunes
There might be an ITL file in a subfolder named Previous iTunes Libraries that you could use.
If you don't care about ratings & other metadata, sure, go ahead and rebuild your new blank library. From Win Explorer, just drag your top-level music folder over ito the itunes window.
You don't have to add things one-by-one, in other words.
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In the course of your troubleshooting to date, have you worked through the following document?
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues -
I am using OS 64 bit Windows Vista Home Premium and recently updated the latest version of iTunes. (I only have this CD burning software on my Laptop). Ever since updating, I received the message 'Registry settings for the iTune drivers are missing for CD burning'. The drivers for Lower and uppper filters in the registry are missingand I now have no optical drive. I have unistalled and reinstalled Itunes and manually entered the filters. Have tried everything including something called GEAR driver installer which was suggested on several technical sites. Everything was working fine in iTunes until I updated it.. It's strange I can still import music but not burn?? Friend s have told me they have ha dthe same problem when updating iTunes but resolved the problem by uninstalling/reinstalling or altering registry keys.
Today I went to use my Epson Printer and now have problems with it not working. I decided to uninstall/ install printer software and still can't get it to work either. I may be wrong but his all seems connected to me?
I have been trying for days to get telephone support and been told today you have to pay
Please can someone help me before I throw the lot out the window!!!!Many thanks b Noir
This is a copy of ONEof the keys in the registry I changed as told by Apple support today. I also have changed others as instructed by GEAR software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so I downloaded the software and installed again.
Sorry, just this minute went to insert image and it is giving me a message saying this sort of content is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help -
iTunes stopped seeing my iPod touch so I uninstalled and reinstalled iTunes and now it won't finish opening. It takes a long time but eventually it looks like iTunes has loaded but it never lets me do anything and stays unresponsive. What now?
Hi there AskMe1313,
I have an article for you that will help you troubleshoot this issue:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
After completing these steps, you can use this article to help you resolve the issue with the iPod not being recognized by your computer:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
after I download Itunes, when trying to sync Ipod, message says "needs newer version of mobile support, uninstall Itunes, and reinstall Itunes, and the same process starts all over again. why is that?
Try removing and then reinstalling the Apple software using these instructions.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
The above containes a link for XP. Also. make sure you install the correct Apple software, It comes in 32 and 64 bit and you need the one that is the same as the computer OS -
My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.
Try
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem -
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Windows 8 or Windows RT? iTunes won't run on Windows RT. It should run on Windows 8. Use the appropriate installer from an account with administrator privileges.
Windows System Requirements
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store
tt2 -
Have uninstalled itunes and reinstalled itunes and still get apple photo stream exe not working
I have uninstalled itunes and all it's components and reinstalled itunes and still get applephotostream.exe error.
Windows 8 or Windows RT? iTunes won't run on Windows RT. It should run on Windows 8. Use the appropriate installer from an account with administrator privileges.
Windows System Requirements
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store
tt2 -
hi, my itunes will not work. I get a message saying it is out of date. But I have uninstalled and reinstalled itunes and I get the same message?
When uninstalling iTunes on your windows computer, there is a specific way it must be done in order to completely uninstall all components of the software. Ensure you follow the article for your correct OS.
Did you do this when uninstalling??
Windows XP - http://support.apple.com/kb/HT1925.
Windows Vista or Windows 7 - http://support.apple.com/kb/HT1923. -
I uninstalled then reinstalled itunes. Now itunes gives error message that it is not connected to internet. My computer is connected to the internet. How do I get itunes to recognize the computer is connected and getting a signal?
See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
I need help iTunes 10.6.3 Mac running 10.7.3 not responding I have deleted iTunes and reinstall iTunes and it keeps happening I also scanned the computer for any trojans and any other possible viruses but the pc is running perfect waft do I do ? Please help me ?
Hey thanks for replying.
Here's what I did:
First I tried the Winsock reset in the Command prompt. Nothing changed.
Next, I tried the instructions on http://http://support.apple.com/kb/TS4123. The only other program that came up on the 'Winsock Providers' tab on the program was 2 Windows Live applications, which I can do without. So I deleted all Windows Live Applications.
I did the Winsock reset in the Command Prompt again and rebooted my comp.
Unfortunately, nothing has changed. iTunes keeps freezing at various stages of the sync, then shows the candy cane-striped bar with either the words 'Finishing sync' or 'Cancelling sync', before showing the Apple logo.
Sometimes, iTunes gets to the syncing stage - "Copying # of ####" - where it will trudge through the first, second and third tracks before flashing "Copying 4 of ####" for a split second and I catch "Cancelling sync" briefly before the Apple logo appears.
Again, I've repeated the steps I mentioned in my previous post. Does ANYONE know when the new version of iTunes is set to be released?! This one is driving me INSANE, to say the least!! -
My Iphone went into Factory settings when I Synced it to Itunes. Now it won't open in Itunes to restore my info. What do I do?
I have experienced a similar error with the iPhone 4S. The new version of iTunes will not let me restore the phone, it must be updated and nothing appears to be happening. Suffice it to say I am not amused. Apple needs to work this out - I had trouble updating to 8.0.2 as well.
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I am following the instructions for removing and reinstalling itunes because I had a "msvcr80.dll missing from your computer" error. I have uninstalled itunes and apple software update but the next one in order "apple mobile device support" will not uninstall. According to the instructions, that one has to be removed before I can do the rest. Would love any help I can get.
Hello and thanks so much for your quick reply. I am at a standstill, because I have done those things already and it has not worked. The repair install procedure seemed to take place quickly, but the same thing happened again when I tried to uninstall it the program after that.... It seems to proceed, then the progress bar goes backward, and there it still is!
When I downloaded the Microsoft Fixit program and asked it to uninstall the Apple Mobile device Support, it started but then got stuck and I had to shut my computer off, as it froze everything up!
I'm hoping you can help..... This seems to be a problem with the new version, and it's frustrating, because I can't use Itunes on my computer at all till we find a solution.
Perhaps if I try to restore my computer to before the Itunes 11.1.4 uodate?
Thanks so much for your help,
Shirley 261 -
I accidently deleted bonojur and now what music is on my iphone is not transferring to my itunes library. I can't get the most recent version of itunes unless I sync my library and iphone which would mean all my music on my iphone being deleted. Itunes says when I try to get the recent version that I should transfer my purchases but when I I click okay it doesn't work. I have tried uninstalling then reinstalling itunes which has also reinstalled bonjour but I still can't get my music from my iphone onto my library...help!
None of that worked but I sat on it for almost 5 hrs and tried the last option of setting up my iPhone as NEW instead of restoring it from a backup that I created through my Indian bought iOS devises. And that solved the problem. So looks like I cannot backup my old settings. But was able to get my aps and contacts recognized through cloud.
And just in case I also updated the iTunes later. Everything works perfect now. Thanks for your thoughts too.
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