I uninstalled Thunderbird but when i try to reinstall it I keep getting a message that the system must be rebooted to finalize the uninstall, over & over again.

Question

I am using a laptop with Windows 7. For several weeks Thunderbird has been running very slowly & there are messages saying a script is running too long. So I decided to try to clean up all the mail boxes, but still get the messages...so then I decided to uninstall Thunderbird and this worked correctly & I rebooted the system (as it asked me to). But when I try to re- install Thunderbird I keep getting a message that the system must be rebooted to finalize the uninstall. I did this but the same thing happens each time I try to install...so now I have no mail application on my laptop. Most frustrating but fortunately I have an iPad...
Can someone please advise? Thanks in advance

Answer 1

you original problem is almost certainly your anti virus, I would also hazard a guess your new one is as well.
Thunderbird does not require a reboot on install, or uninstall.
try restarting the operating system in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX]
; If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.