I updated a program on my mac and now safari doesn't connect to the internet but outlook mail is working - help
I updated a program on my Mac Book Pro and now Safari doesn't connect to the internet but Outlook and my mail does.
I have shut the compluter down completely but I still have the problem.
Any sugestions out there?
I suggest you download and install EtreCheck from http://etresoft.com/etrecheck
Run EtreCheck and publish report here.
This will give us a complete report on her Mac and allow us to help you.
Allan
Similar Messages
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Restored my ipod and now it doesn't connect to the internet
Any ideas on how to fix this? I had to restore my Ipod touch 3rd generation and now the WiFi button is grey and I'm unable to activate it.
Not a good sign. Frequently it is due to a hardware problem and an appointment at the Genius Bar of an Apple store is in order. See:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
and
No Wifi after iOS 5 and iOS 5.0.1...: Apple Support Communities -
HT202157 I updated my apple tv and now it will not connect to the internet
please HELP me make my appple tv work again. I have done the most recient update on it and now it will not connect to the internet :/
1. First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
2. If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings).You should also try restarting your router.
3. If both of the above don't help, you should try a restore (Settings > General > Reset > Restore). -
I put the BT WiFi app on my iPad Mini and now I can't connect to the internet. Please help
I put the Bt WiFi app on my iPad Mini and now I can't connect to the internet. Please Help
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
My mini won't allow me to log into FaceTime and I messaging it says connect to the internet but everything else that requires internet works.. I've reconnected to the internet, reset the iPad and I've changed the password to see if any of these things would help.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
I am trying to install the latest software update, but a message flashes up to say I am not connected to the Internet, when I actually am! Any ideas please? Thanks
Have you tried restarting or resetting your iPad or your router?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Even though you are connected to the Internet, sometimes resetting your router can help. It's very easy to do. Just unplug it for about 30 seconds, plug it back in and let it start up. -
I reset my ipad 2 and now it won't connect to the internet
I reset my ipad and now it won't connect to the internet
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
My MAC desktop doesn't connect to the internet from an email or from safari. Only the first few letters of the web address I want to use appears in the address bar and then the wheel spins and spins non-stop. Thanks for any suggestions on how to fix this problem.
Power off the router. Wait awhile. Power it back on. Wait until all the lights are lit up properly.
It will take a while.
Restart the computer.
Start up in Safe Mode
http://support.apple.com/kb/PH11212
Best. -
I tried to restore my iPhone 3G and I get a message that I am not connected to the internet but, I can barouse on the internet with my search engins.
It's hard to tell what password you are referring to. But my guess is you are being asked for the password to the iPhone's backup you created in iTunes. It sounds like you chose to encrypt the backup.
If that is the case, the following applies:
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and chooseset up as a new device when iTunes prompts you to select the backup from which to restore.
The above comes from http://support.apple.com/kb/HT4946 -
Firefox has gone haywire and won't connect to the Internet. I was prompted to install one of your updates and I did. Afterwards, it would no longer connect. I uninstalled and reinstalled it several times, but still I cannot connect to the Internet. My OS is Windows 7
After a Firefox upgrade/update, your firewall may not recognize that new version and will not allow access to the internet; that is your firewall doing its job. You may need to
#close Firefox (Firefox button > Exit or File > Exit)
#remove permissions for Firefox from your firewall's programs list
#restart Firefox
#allow your firewall to detect the new version and give the permissions needed by your firewall for Firefox to access the internet.
See --> [http://support.mozilla.com/en-US/kb/Cannot+connect+after+upgrading+Firefox Cannot connect after upgrading Firefox]<br />
See --> [https://support.mozilla.com/en-US/kb/Firewalls#w_configuring-firewalls Firewalls-Configuring firewalls]
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' -
Hi,
My MacBook Pro won't connect to the internet, although it says it is connected. The laptop is about 2 years old and up until now has worked fine. My work PC laptop is connecting to the internet fine so I know it can't be the connection. I've checked for Adware/Malware (just in case) via safemac and that all seems fine.
I'm running OSX 10.8.5.
Any advice would be greatly appreciated.
Many thanks
LizBelieve it or not, that article helped me find a temporary solution. After reading it I realized that the problem did have to do with my DNS settings. I had taken the DNS settings that my ISP gives me when I dial up and plugged them into the configuration for my AirPort card. This apparently caused a problem because, although my wireless network is always on, it's not always connected to the internet. So those DNS settings were invalid most of the time.
I found that as long as I leave the area for DNS servers blank, the computer logs in normally. This further confirms my suspicion that something was trying to access the internet at login. I guess as long as I don't specify any DNS servers, the computer realizes it doesn't have an internet connection through my AirPort card.
So I just created two network locations: one for when my network is connected to the internet and one for when it isn't. In the first, I kept my original DNS settings because they work as long as I have an internet connection. In the second I did not specify any DNS servers. This seems to work fine, but I'd still like to know what is trying to access the internet at login. I've disabled the automatic update feature in all my programs that have it, but that doesn't seem to help the slowdown at login. Does anyone know how I could figure out what program is trying to access the internet? -
Mail and Safari no longer connect to the Internet, but connection is live?
I have a Quicksilver G4 running OSX 10.4.11 with Safari 3.0.4 and Mail 2.1.3, connected to the Internet via Ethernet and a BT home Hub setup. Recently the Mac refused to connect to the Internet although a PC connected to the same hub did. I tested the connection with a laptop and found the cable to be fine and a good connection. I ran system diagnostics which tells me the Mac is connected to the Internet and the connection is fine - except that Mail no longer sends or receives mail, and Safari tells me I am not connected to the Internet.
I've tried every test I can think of - the connection appears fine as far as the ethernet cable, Network Diagnostics state that I have a good connection, yet neither application will connect to the server. I have changed no software in years other than Apple updates, and this is the first problem in many months of trouble-free usage.
The BT Home Hub is showing as an active location in system profiler, all else that should be, appears enabled. Can anyone help?
What more can I do to get my Mac back on-line?Hi Heather,
In System Preferences>Network>Proxies Tab, make sure none are checked ON.
Then... Try putting these numbers in Network>TCP/IP>DNS Servers, for the Airport Interface...
208.67.222.222
208.67.220.220
Then Apply
DNS Servers are a bit like Phone books where you look up a name and it gives you the phone number, in our case, you put in apple.com and it comes back with 17.149.160.49 behind the scenes.
So if you put 17.149.160.49 in Safari's URL bar & it connects to Apple, then these DNS numbers should cure it. -
Moved AirPort Extreme and now it won't connect to the internet
I have moved my base station on previous occassions with no problems--plug and play if you will.
I just moved it to a new location and while the computers in the house recognize the wireless network with no problems, the base station no longer successfully connects to the internet.
I have plugged my MacBook Pro directly to my cable modem and confirmed that the internet still works perfectly well to the house. Plugging that same cable into the base station does not bring the internet up.
I've used the AirPort Utility to act like I'm starting from scratch.
I've chosen Manual configuration and replicated all the data from the MacBook's succesful hookup with no success.
I have manually reset the base station and tried the above again, no success.
Any other ideas? It seems too coincidental to me that there could be an actual hardware issue (everything was perfect right before I moved it (I know, I know--that begs the question, why'd you move it? I should say everything was good, except for one room in the house received a weak signal, so I wanted it to be more centrally located)) that arose just as I moved it. My guess is I just need a little tweak to a setting or something but I can't say I understand what all this DHCP stuff is about.
Thanks for your help!Most cable modems require that you power them off whenever you switch the Ethernet connection from one device to another. The cable modem will refuse to communicate with the new device if you do not do this.
Did you power off/on the cable modem when you switched the connection from the MacBook Pro to the AirPort Extreme base station (AEBS)?
Some cable modems have a reset switch for this task.
Some cable modems have an internal battery which must be removed to do this reset.
Sometimes the cable modem must be left turned off for several hours or even overnight to reset equipment back at the ISP's office. -
My mom's computer is a 2007 macbook, we do not have a startup disk. I was trying to upgrade her Mac osx, but now her safari doesn't work. I couldn't update safari unless i updated software. Her safari was disabling her email through hotmail--also recently updated.
Any suggestions.....she hates changeInstall 10.5.8 Combo > http://support.apple.com/kb/DL866
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I Updated my wife's iPhone the other to the new operating system. It asked me first to use iCloud backup so I did. After the update was complete my wife can use wifi but when we try the 3G it says you are not connected to a cellular data service.
IT shows Bell as the provider but we seem to have lost something during this update.
can someone help me please.Check Settings>General>Cellular and make sure Cellular Data is set to On. If it is, try putting it in Airplane mode for 15 seconds, then turn Airplane mode off again. If it persists, give you carrier a call to confirm that it's properly activated with them and that your data plan is properly provisioned.
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