I updated HP Printer Driver yesterday. Although I can pring and scan, none of th ePrinter Utility fubctions work - it will not read my printer details, clean print heads etc

I updated HP Printer Driver yesterday. Although I can pring and scan, none of the Printer Utility fuctions work - it will not read my printer details, clean print heads etc

This has happened with previous HP updates, so I suggest you go to HP's site to see if there are other complaints/responses.

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My cd/dvd drive not working properly will not read a recently burnt cd

When i burn a cd it says that i have inserted a blank cd

Lenses inside the drive can be dirty as well.
BestBuy/Walmart carry "drive cleaning" kits ... a special disk that you load with cleaning solution is inserted into the drive, then ejected after running it for a minute or two.

I'm running Mavericks 10.9.3, updated iTunes earlier today, but although I can play audio CDs, DVDs will not play, any suggestions?

I'm running Mavericks 10.9.3, updated iTunes earlier today, but although I can play audio CDs, DVDs will not play, any suggestions?

Hello there, tomazdes.
The following Knowledge Base article written for the USB SuperDrive, offers some practical steps to try when issues present themselves with particular content playback (feel free to skip Step 3 when working with an iMac or MacBook with built-in drives):
Apple Computers: Troubleshooting the slot-loading SuperDrive
http://support.apple.com/kb/HT2801
Particularly:
Accepts discs but they don't mount or are automatically ejected
Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
Reset the System Management Controller (SMC).
Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you plea

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you please advise?

You may need many other updates to retain compatibility with Lion. I suggest you reinstall Snow Leopard. Unfortunately, you will need to erase the drive first. Be sure to backup your data if you haven't done so already.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
     1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
         with your computer. Insert the disc into the optical drive and restart the computer.
         After the chime press and hold down the "C" key. Release the key when you see
         a small spinning gear appear below the dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.) Click on the Partition tab in the DU main window. Set the number of
         partitions to one (1) from the Partitions drop down menu, click on Options button
         and select GUID, click on OK, then set the format type to MacOS Extended
         (Journaled, if supported), then click on the Apply button.
     3. When the formatting has completed quit DU and return to the installer. Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. After you finish Setup Assistant will complete the installation after which
         you will be running a fresh install of OS X. You can now begin the update process
         by opening Software Update and installing all recommended updates to bring your
         installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

DVD drive will not read DVD-Roms

I recently tried to reinstall a game that I had played previously, only to find that my drive will not read it. I can hear the disk spinning, but my computer will not recognize that there is a disk in the drive. I tried some of my other games and I noticed that all of the older games, that ran on CD-Rom, had no trouble installing, while the ones that ran on DVD-Rom never showed up in the drive.
This is strange because I have installed all of these DVD-Rom games on my laptop before with no problem. I've tried doing simple fixes, like updating everything and uninstalling then reinstalling the drivers, but nothing helps.

Hi,
If it worked before then try few System Restore points and check. Could have happened due to some update.
Also provide the Product number of your notebook if restore doesnt help.
Note:
If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
Although I am an HP employee, I am speaking for myself and not for HP.
**Click on “Kudos” Star if you think this reply helped** Or Mark it as "Solved" if issue got fixed.

The songs on my Ipod Classic wont play at all although you can feel and hear the machinery working hard. The tracks are not playng at all but you can see the Ipod rewinding them all and returning to the album. And this happens to the second IPOD I have!

The songs on my Ipod Classic wont play at all although you can feel and hear the machinery working hard. The tracks are not playng at all but you can see the Ipod rewinding them all and returning to the album. And this happens to the second IPOD I just got!

First off, I would STRONGLY suggest that a external hard drive would make you life much easier by at least being able to back up your songs on the external drive for when you need them. Even if you don't want them in the iTunes library, you can have them all ready on the external to be re-added as needed. You can get 100's of gigs for under $100 shipped.
Anyway, since you used Yamipod, are all the songs back on the computer? If so, I would go ahead and restore the iPod, let iTunes then resync everything back to the iPod, then switch it back to manual and see if the restore and resync clears up the issue.
Patrick

I installed Photoshop Elements 11 on a new computer a month ago. It opened several times until yesterday. I uninstalled it and now am trying to reinstall from the CDs that I own and it will not read the disk. Nothing happens. I had previously downloaded i

I installed Photoshop Elements 11 on a new computer a month ago. It opened several times until yesterday. I uninstalled it and now am trying to reinstall from the CDs that I own and it will not read the disk. Nothing happens. I had previously downloaded it to my laptop and work computer. How do I install it again?

You can't run PSE from a USB drive, nor can you transfer PSE to a different computer via a USB drive. PSE must be installed on a computer using the installer program provided by Adobe.

I updated to FCP X 1.6, now my projects and events will not read

I chose the option update projects and events upon launching 1.6. Now my hard drive is being read as a camera, and I can't load my old events and projects. Strangely when I first open FCP, it appears to read the projects and events, and opens showing the drive and events, but then they simply disappear. Any ideas how to load the events and projects?
P.S. I tried going back to 1.5, but now that I chose the update events it will not read.

You have a folder at the root of your hard drive that is confusing FCP X.
Common names are "Private", "DCIM", "Video", and others.
Rename or put the offending folder inside another folder (i.e. not at the root of the hard drive).

I just downloaded an update and my sophos anti-virus is going beserk. It will not allow me to remove the threat when I unlock the quarantine manager and I have no idea of what to do

I just downloaded an update and my sophos anti-virus is going beserk. It will not allow me to remove the threat manually when I unlock the quarantine manager and I have no idea of what to do.

The malware it's finding is probably Windows malware attached to e-mail messages. What are the names of some of those things? Assuming they're not Mac malware, allowing Sophos (or any other anti-virus software) to remove them could cause problems. For example, if they're attached to e-mail, removing them improperly by simply deleting the message file will leave the malware on the e-mail server, and it may very well end up getting re-downloaded when your mail client syncs with the server. It may also corrupt the mailbox.
If you actually ever see a malware name starting with MacOS or OSX (I forget which one Sophos uses), then you will need to worry, and should not assume that the malware can be completely removed by anti-virus software of any kind.

LR 5.6 on Mac desktop all of a sudden will not read any card from any reader but will work on my laptop. I can work on previous images but not import new ones. Even if I create a catalog on laptop and import to my desktop on a thumb drive, the images are

LR 5.6 on Mac desktop all of a sudden will not read any card from any reader but will work on my laptop. I can work on previous images but not import new ones. Even if I create a catalog on laptop and import to my desktop on a thumb drive, the images are only accessible as long as the thumb drive is inserted.

Sounds like you may need to repair the Disk Permissions on your drive where your images are stored.

I upgraded my hard drive and my ipod no longer recognizes my computer. It will not sync. What should I do?

I upgraded my hard drive and my ipod no longer recognizes my computer. It will not sync. What should I do?

- First get iTunes to see the iPod:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
- The transfer iTunes purchases to the computer:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- For non-iTunes purchased music you need a third-party program like one of those discussed here:
Copy music from Ipod to new computer...: Apple Support Communities
- Connect the iPOd to the computer and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup.

I have downloaded footage from a Sony Z1 on to a hard drive which I've put on to my Mac Book Pro and it will not read in iMovie. Can somebody help me?

I shot three video clips on a Sony Z1 camera. As I only had the cable to plug it in to my PC, I uploaded the footage on to the PC and then copied it on to my hard drive. I then put the hard drive into my MacBook Pro so that I could continue to edit it on there, however it will not read the files. The audio is WAV and the video footage has come up as M2V files. I need to be able to import it in to iMovie to edit however it is not letting me do so.
Is it because they are M2V's or do I need to upload the footage directly on to the MacBook and not on to a PC first?
If anyone could help, it would be massively appreciated! Thanks in advance!
Mollie

re-post in the iMovie forum: https://discussions.apple.com/community/ilife/imovie. Good luck.

My optical drive will not read any music cds now or recognize a blank cd in the drive. it might read some data discs. what is wrong with it and how do i fix it?

My optical drive will not read any music cds or recognize a blank cd. it might read some data cds. what is wrong with it and how can i fix it?

The optics might be dirty. Try running a cleaning CD through it and see if that makes a difference.
If not, it will have to be replace.
Allan

DVD drive will play audio CDs but will not read from a DVD with photos saved on it -

DVD drive will not read DVD with photos saved on it. Also will not run system discs. Gives mesage "please insert a disc into Drive D. It plays CDs fine so appears to be working.
Please advise - thank you.
Gerry

I too have this same problem. Posted about it in another thread then saw this. I hope there is a fix.

Photosmart 3210 All-in-One printer will not read Micro SDHC memory card. Help!

I have a Photosmart 3210 All-in-One printer that will not read my Micro SDHC memory card. Help! I get an memory card error message but no idea where to go from there.

Hello
I understand the printer can't read the memory card.
This is a url for the printer specifications and include the memory card types supported.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00408357&tmp_task=prodinfoCategory&cc=us&dlc=en...
Here is a url for troubleshooting memory cards.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00059994
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

I updated HP Printer Driver yesterday. Although I can pring and scan, none of th ePrinter Utility fubctions work - it will not read my printer details, clean print heads etc

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