I updated iTunes and now I cannot connect to the store

this is what showed up when i ran the diagnostics check. i've scoured the itunes support page with no outcome so i could really use your help
thanks so much
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
HP Pavilion 061 PX721AA-ABA M7160N
iTunes 10.0.0.68
QuickTime 7.6.7
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106
iTunes Serial Number EB9B9D169746A217
Current user is an administrator.
The current local date and time is 2010-09-25 12:11:11.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel(R) 82945G Express Chipset Family
** External Plug-ins Information **
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.2
Plug-in File Version: 3.0.2.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
iPodService 10.0.0.68 is currently running.
iTunesHelper 10.0.0.68 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C5119328-4C8F-4207-878A-800A87FF8662}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Sep 25 12:09:31 2010
Lease Expires: Sat Sep 25 13:09:31 2010
DNS Servers: 209.18.47.61
209.18.47.62
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Basic connection to the store failed.
The network connection could not be established.
Last successful store access was 2010-09-09 14:26:08.

I'm having the same problem, help would be appreciated!

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