I updated my apple Id, now I can't access my music

Question

My old apple ID was an email I don't use anymore, so I decided to update it. When I logged in to appleid.apple.com, it prompted me to change my password because my old one did not fit the new requirements. After I changed my password I changed my apple ID. I verified that it had changed with my new email and everything was all set. I set everything up on my phone with the new ID (after some trial and error), but now when I sync my iphone to itunes it asks me to authorize purchases I made with the old ID. No matter what password I put in, it won't accept it, not the original password (before it prompted me to change it) or any subsequent. It then redirects me to iforget where it offers to send me my password. I check the old email, but the password never comes (it doesn't end up in spam either). Now, I can't access any music I purchased under the old apple ID on my phone and I have a feeling that when it comes time to update paid-for apps that I purchased under the old ID that will be impossible as well. If anyone can help me I would very much appreciate it. I know other people are struggling with this issue too.
Also, I didn't know which community to post this to, so this question might end up in a couple.

Answer 1

You might want to try contacting Apple for assistance by going to https://expresslane.apple.com, then click See All Products and Services>iTunes>iTunes Store>Passwords & Security Questions>Lost or Forgotten Apple ID password.  They should be able to explain what's going on and help you reset the password for the old ID if necessary.  The call should be free.