I updated my billing information, but I still can't access Photo Shop. It gives me the message to contact Manager Subscription over and over again, when I click on the Try Again sign. How can I proceed?

I updated my billing information, but it won't take the new credit card. AND every time I go back to Photo Shop to do my work it gives me the message to go to Subscription Manager over and over again, when I click on the Try Again sign. How can I proceed past it and do my work?

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

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I am in subscription center because my billing information expired. I updated my billing information but how do I get my account to get started again?

I am in subscription center because my billing information expired. I updated my billing information but how do I get my account to get started again?

Hi Eric ,
You can log in to Adobe.com with your credentials ,i.e Adobe id and password .
By clicking on the manage account tab you can easily update the information and get started .The manage account tab will prompt you for the password ,that password is same as your Adobe password.
You may want to refer to the following link for the same.
https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
Regards
Sukrit Dhingra

I am trying to update my billing information but it said security code invalid i am not trying to buy something i just wanna update it

i am trying to update my billing information but it said security code invalid i am not trying to buy something i just wanna update it

Moving this discussion to the Adobe Creative Cloud forum.
Alyssa0909 please try utilizing a different web browser. I would also recommend reviewing Renew, extend, or restart your membership which discusses how you can update your payment information.

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after installin Adoe phostoshop c6 and illustrator i open it then it no open because need the serial no.... i follo the steps to finde my serial no.and no real result to find it .. pleaaase help me how can i find e my seria no.. and howa y download the photoshop free ith no serial no and nolimit 30 days and no money? please get the link????

Yasmine,
Topic or subject titles should be clear, pertinent and concise so that individual users can tell at a glance if they can help or not.
That field is not for attempting to fit your entire question in there.
Please keep this in mind next time you post. Thank you.

I hired a movie and half way through it stopped loading so i exited the movie and it vanished, when i clicked on the movie again it asked if i wanted to rent it???

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If only they solved their own problems as quickly as the scoffed your money!
I have no idea how to report it.
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I was a lifelong apple user and that is over for good!
I've been ripped off by them for the last time!
There's too much competant competition out there now.

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I upgraded to Firefox 5.0 when prompted yesterday. Since then, whenever I try to click on the browser bar, Firefox crashes. I can use Firefox using the Google search bar and clicking on links, but as soon as I try to enter a URL in the browser bar, it crashes.

Simply go to:
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Disable antivirus software
Turn-Windows-Firewall-on-or-off
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TS1741 I have loaded my music library ti iTunes on my home PC. How can I access my music on my iPad air, both on my home wifi network and any other when I am travelling? Thanks.

How can I access my iTunes music library using my iPad air, both in my home wifi environment and away from home? Music loaded onto iTunes on my home windows PC. Thanks

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You can sun photos this way also.

Cant download apps, it says that i need to update my billing information, but the information is up to date. When i re input the info it says there is a problem with the last purchase. I can't upgrade anything, or even update apps. Free ones or otherwise.

Can anyone help me out? Prease?

Sounds like you have a negitive balance from the last pourchase (you owe Apple money). Add a valid payment method to your account.
Contact iTunes if you need more information.
Apple - Support - iTunes - Contact Us

Sharing photos from iphoto 11, why does the photo information not upload when I click with share via email? How can I make sure the photo information and location are shared when the photo (s) are shared.

When I go to share photos in iPhoto 11, The photos transfer to the email I'm sending but the photo information and location don't. The older version of iPhoto did it, why not this version? What am I missing in the process of sharing via email?, Thank You.

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Error When Attempting to Update My Billing Information

Hello,
I need to update my billing information, but have not been able to gain access to the Adobe Store to do-so. I have been trying since late last week, but am met with this error everytime:
Error
There was a problem in the store. If you wish to complete your purchase immediately, please call (800) 585-0774 (U.S./Canada).
I have put off calling in hopes this error gets remedied, but am beginning to lose hope. When I live currently provides me with very little in the way of phone reception; as a matter of fact, I rarely have reception any place I go nearby. That is the reason I've yet to call and, quite frankly, don't want to have to.
Please advise.
Thanks for your time.

Dear Ken,
I got same error. I even tried your recommandation.
I am using a MAC with OS X 10.8.3, Safari and Chrome browsers. I am from Romania.
Let me tell you what I tried so far:
1. Using Safari or Chrome I tried several times to reactivate my subscription by editing billing informations and using same debit card details.
2. I tried from adobe.com and from creative.adobe.com. On the second one an error said: There is an error on our end. Please try again later. I tried several times without succes.
3. I spoke with an agent of yours. No solutions found. They all sent me two phone numbers to some resellers from my country that instead of helping me in any way they tried to sell me a new subscription. That is not OK.
Therefore in the last three days I tried and tried but the same error appears over and over again:
Error
There was a problem in the store. If you wish to complete your purchase immediately, please call 800 0280148.
I do not even know where to call. I tried calling as a US number. It says it is not in service.
Here is what appears on my account when trying to reactivate it and renew the billing details from creative.adobe.com:
And after I tried:
Now the money are on my bank account. I am stuck and cannot work for the last three days. And yet I have no solution to renew it or to renew the billing informations.
I would really appreciate if you could help me.
Kind regards,
Andrea

Tried to update my billing information

Tried to update my billing information but keep being told the info I put in does not match my current banking information. What should I do?

If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined.
The 'charge' is temporary, each time that you change the card details on your account a temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

Cannot Update My Billing Information- URGENT HELP NEEDED

My credit card expired and when i try to update my billing information the "save" button doesn't work. I tried it on Chrome, Firefox, Explorer...on a PC and a Mac.. clear cookies and history several times and nothing. I tried it for several days now. I Just dont got any message on the page. That "save" button doesent do any action.
If i go to the "Profile" tab and return to "Plan Information" tab then this message appers:
"We're sorry, something seems to be wrong on our end. Please try again later."
This new adobe site is horrible... so buggy!
Tried the online chat help and the guy could't do anything and sugested to do it by phone and the Adobe Portugal Custumer help number listed on the adobe DOSENT WORK!!!!!!
I have 2 creative cloud packs about to expired in the next days and my company cannot produce whithout creative cloud products
I NEED THIS FIXED ADOBE, ASAP!

The number that appers on the Portuguese page is: 800-833-6687 ... it dosent work!!!!!!
What is this, an American number, British??? What????
Adobe site sucks whith lack of information and bad services.
I want to pay for my creative cloud packs and i can't for several days now.
Online chat is useless!
The page still not working today keeps showing the message "We're sorry, something seems to be wrong on our end. Please try again later." on the payment info tab. I have 2 days until i'm unable to get my packs to work.
I NEED THIS FIXED ADOBE!

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Attached is a screen shot of the error.

Hi there, Can you please HELP ME? I created a signature for my email account, but I can not choose it because the option is daded under "none"and nothing happens when you click on it! Thank you, Johan

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This can be a problem with the file places.sqlite that stores the bookmarks and the history.
* http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox

I updated my billing information, but I still can't access Photo Shop. It gives me the message to contact Manager Subscription over and over again, when I click on the Try Again sign. How can I proceed?

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