I updated my billing information on iTunes, but Apple TV won't recognize the change to allow me to make purchaes

How to fix?

Are you able to make purchases from iTunes.
Have you tried restarting the Apple TV or de/re-authorising your iTunes library.

Similar Messages

  • HT1918 I was asked to update my billing information from iTunes but I can't update my billing information. Is there any solutions to this?

    I bought a $25 iTunes Gift Certificate to spend on, but I realized that this $25 iTunes Gift Card is for use in the United States only. So I created a new account (this account) to redeem this card. Since I don't really live in the United States I entered a random address and phone number in the process. I chose "None" for the Payment Method and entered my $25 iTunes Gift Certificate to top it up. So with that, I "successfully" created my account.
    I was buying the $25 IGC to buy IAP for Ace Attorney Trilogy to play all the chapters, but then it won't let me purchase. It says "The payment could not be completed. For assistance, visit apple.com/support/itunes/ww/". I tried getting suggestions from the internet like signing out and back in and resetting the app and all didn't work. I managed to buy Limbo without hassle, but after I got back from class now I can't even download free apps from the store. It says "You must verify your payment information." So I tried to change my payment info (which is odd, since I chose none), and my billing address, but it won't let me. It says "For assistance, visit apple.com/support/itunes/ww/" again, even though I provided a very valid billing info.
    Now I'm stuck. I bought a $25 IGC on that account and now I can't even download free app. I spent more than 3 hours and didn't get anything resolved. I can't even remove my balance to another account and my money is now stuck inside. I couldn't figure anything out from this. Can anyone here suggest me anything or help? Thanks for reading and hope this can be resolved as soon as possible.

    You will need to contact support to have your account sorted.
    https://expresslane.apple.com/GetproductgroupList.action

  • HT3702 apple Tv keeps telling me to update my billing information in itunes

    My apple TV is not allowing me to rent a movie and it keeps telling me to update my billing information in itunes. I did that.

    Hi there.
    I would recommend following the steps in the article below to verify that all of the billing information associated to your AppleID is correct.
    iTunes Store: Changing account information
    http://support.apple.com/kb/ht1918
    -Griff W.

  • My new iPad is synced with iTunes but now it won't recognize my iPod nano. How do I get it to recognize both? iTunes synced with my Nano just fine until I added the iPad.

    My new iPad is synced with iTunes but now it won't recognize my iPod nano. How do I get it to recognize both? iTunes synced with my Nano just fine until I added the iPad.

    Start here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • When trying to burn a playlist to a blank CD, iTunes 10.3.1 won't recognize the blank CD I've inserted (Verbatim CD-R). I've burned using these CDs before, this is a recent problem. Not the burner, as I can burn using Toast. iMac with Snow Leopard 10.6.8

    When trying to burn a playlist to a blank CD, iTunes 10.3.1 won't recognize the blank CD I've inserted (Verbatim CD-R). I've burned using these CDs before, this is a recent problem. Not the burner, as I can burn using Toast. iMac with Snow Leopard 10.6.8

    What kind of CD are you burning (Audio or MP3)?
    If you're burning an MP3 CD, the songs must already
    be in mp3 format.
    If not, iTunes will tell you that you have no songs
    in the playlist.
    M
    I was making an audio cd. But I have since found out what the problem was. The files in my PLAYLIST I converted to aiff, since they were SDll files (I thought they were similar to AIFF, and they PLAY on Itunes...just won't burn.) When I selected the songs in the playlist and converted them...I thought all those files were converted, They were not. The converted files went into my LIBRARY, even tho I selected the ones in the playlist...and once I exchanged the SDll versions of the songs in my playlist. THEN they burned fine...but still...it's confusing..you say convert..it says it's been converted..and what they don't say is it's not been converted inside the playlist...where I had selected the songs...It just ADDED aiff versions..but only in the library...Anyway, that's what happened. But it's strange that it PLAYS SDll but won't burn them....and you'd think, logically..the ones you selected would change...but they don't. Playlists are mainly pointers to the actual files I guess...a sort of Alias..
    At least it works now. But it's sad that the latest itunes does more, but also does LESS...as I used to be able to burn SDll files. Now I'll have to convert all my files to AIFF, and mp3's as I assume my ipod video won't play anything but mp3's?

  • I backed up then erased 118 gigs worth of photos, but my storage still says I'm full.  I emptied the trash and rebooted but my computer won't recognize the empty space.  What gives?

    I backed up then erased 118 gigs worth of photos, but my storage still says I'm full.  I emptied the trash and rebooted, but my computer won't recognize the empty space.  What gives?  I erased all my iPhoto pictures from the pictures folder in Finder so I could restore a backup from my Time Capsule.  When I try to restore the library, I get a message that there's not enough room on my computer to restore.  I have a Macbook Pro with 250 gig hard drive.  I would greatly appreciate some help.  Thanks!

    If you're trying to add a large amount of data all at once, and you get an alert of insufficient space, then from the menu bar, select
               ▹ System Preferences... ▹ Time Machine
    If the padlock icon is closed, click it to unlock the settings and authenticate. Turn Time Machine OFF, then back ON and close the preference pane. Restart the computer. Test.

  • Why i cannot  update my billing information on itunes

    why i cannot update my billing information on itunes

    How exactly would  anyone in these user to user support forums to know with such limited information?

  • Iphone was in the middle of an update, and an error occurred. I think it is stuck in "restore" mode, but my computer won't recognize the device. How do I get it to work?

    My iPhone 4S was in the middle of the latest software update while connected to iTunes on my PC. After it took 45 minutes to download, a pop-up came up and said that an error had occured and it couldn't be updated. I made a mistake and clicked "Okay" instead of "More Information", and now my PC won't recognize the device and connect it back to iTunes. This happened to me last time I updated it, but I've tried everything I did last time and it won't work. I have a feeling I didn't have enough storage on my phone to update it, but now I am stuck and don't know what to do. My phone is frozen with the iTunes logo and the USB drive and says to connect to iTunes. What can I do to fix it?

    If this has happened more than once the problem is likely on your PC.
    See here: http://www.apple.com/support/iphone/assistant/itunes/

  • My old mac and 3g won't recognize my iphone4s - and the new itunes on my pc won't recognize the 3g

    Hi, I'm having issues syncing my information from two separate computers to my new phone.
    I backed up my old iPhone 3g on my iBookG4. The G4 does not support the iPhone 4s because it's too old and I cannot update to Lion or Leopard because it's too old.
    I have a Dell that I bought in 2009 (i know i know, it was cheap and i had to get it for a class i was taking) - anywho, I have downloaded the new version of iTunes for the iPhone 4s and this version of iTunes won't recognize the 3g - I'm guessing because it is so outdated.
    So, I can't get the old computer to read the new phone or the new computer to read the old phone.
    What I attempted was home sharing with iTunes and that got all my music and apps, but contacts and calendars I can't move.
    Any suggestions??
    thanks.
    ps this mac is so old that the letter a just popped off the keyboard

    Syncing of devices running iOS4 and higher requires iTunes 9.x and higher.
    iOS 4.3 and higher requires iTunes 10.x or higher.
    Regardless, iTunes 9.x and 10.x require Windows XP Service Pack 3.
    Is your Windows system current with all Windows updates?

  • HT1918 I am having a terrible time trying to update my billing information on itunes  using the IPAD. it keeps coming back with "you payment method information doesnt match your bank's records. try again or enter a new payment method". i tried everything.

    i have no way of finding out which address Itunes has on record - but i know my cc is ok, because i just purchased something in Amazon. i tried every combination of my address, and made sure the security code was correct.
    HELP !!!!

    I'm having the same problem. I've had the same bank for 12 years & haven't changed anything but it still says my information doesn't match. I used the same debit card to buy something online right after I got this message. Anyone have any ideas????

  • My ipod touch says disabled connect to itunes but i tunes does not recognize the ipod.

    I don't know what to do and itunes is not reading my ipod. I already updated itunes.

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.

  • HT2204 I have reset my password for Apple ID but my ipad doesn't recognize the change.  What should I do no/

     

    Hi...
    Tap Settings > Store > Sign In
    Type in the new password.
    If you have problems, tap iForgot to reset the password the password one more time.

  • Unable to update by billing information and credit card info

    Hello,
    I urgently need to download a business application and I had not been able to change my credit card type to be use in my apple iphone.  I does not have the credit card that I had been using in my previous iphones and I want to change it but the message that the iphone is indicating that the info does not match my bank records.
    Please let me know, what I can do to solve the problem asap.
    Regards,
    Sheyssa

    Hello Sheyssa,
    Thank you for the details of the issue you are experiencing when trying to update your billing information associated with your Apple ID.  Many times this is caused by a formatting error:
    When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message stating that your credit card's security code isn't valid or that your zip code does not match your bank's records.
    In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
    I recommend following the steps below:
    You can verify and/or modify your billing address by following these instructions:
    Open iTunes.  If you are signed in to iTunes, skip to step 4.
    Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
    Choose Store > Sign In.
    Enter your account name and password, then click the Sign In button.
    Choose Store > View My Account.
    Click the Edit Payment Information button.
    In the Payment Method section, choose None.
    Click the Done button at the bottom of the page.
    Click the Edit Payment Information button again.
    Enter your billing address exactly as it appears on your credit card statement.
    Select your credit card type in the Payment Method section.
    Enter your credit card information, your card's security code, and the expiration date.
    Click the Done button at the bottom of the page.
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    http://support.apple.com/kb/ts1646
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I have been using my DEBIT card for over a year but recently I had to update my billing information, since then it will not accept my card. All the information is correct, it's just telling me to visit iTunes support. Can someone help me? Much appreciated

    I have been using my DEBIT card for over a year but recently I had to update my billing information, since then it will not accept my card. All the information is correct, it's just telling me to visit iTunes support. Can someone help me? Much appreciated

    Debit card? Are you sure?
    USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html  "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."

  • I updated my billing information, but I still can't access Photo Shop.  It gives me the message to contact Manager Subscription over and over again, when I click on the Try  Again sign.  How can I proceed?

    I updated my billing information, but it won't take the new credit card.  AND every time I go back to Photo Shop to do my work it gives me the message to go to Subscription Manager over and over again, when I click on the Try Again sign.  How can I proceed past it and do my work?

    Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
    Click on the link below, and after that click on "Still need Help? Contact us."
    Then on the next page, click Chat.
    There is also a phone option. 1 (800) 833-6687
    http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

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