I updated my iPhone software and now all of my purchased apps and music is gone! Help!!!!
PLEASE HELP ME!!!!!!!!!!!!!!!!
If for some reason you have failed to transfer all purchases to your computer before updating, then you will have to redownload them:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Similar Messages
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I updated my iPhone software and now it is saying that I need to connect it to iTunes. I no longer have my computer with my iTunes on it. What can I do? I really don't want to lose my data! I wouldn't have updated if I had known but there was no warning.
Restore loop (being prompted to restore again after a restore successfully completes): This issue is typically caused by out-of-date or incorrectly configured third-party security software. Please followTroubleshooting security software issues if USB troubleshooting does not resolve this issue.
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
Error 50: This error (and error -50) are timeout errors. Follow the steps for errors 13 or 14 above.
Above from:
http://support.apple.com/kb/TS3694 -
I recently updated my iphone software and now I can't upload photos from iphone to mac computer. Help please.
The following link has 2 methods for importing photos to a Mac (not counting Photo Stream). Are you using iPhoto or Image Capture? If you follow the steps in the link for that method, what exactly happens that doesn't allow the upload? iOS: Import personal photos and videos from iOS devices to your computer
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Hi, I have just tried to update the iPhone software and it appears to be updating but the screen on my phone has had the same picture of the apple and its at the same spot of loading (about 3 quarters) for the last HOUR!! help!
oh and the device is not being recognised by itunes now either.
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HT4236 So if I update my iphone, I will lose all of my photos, apps and music on my phone?
So if i update my iphone, I will lose all of my photos, apps and music..correct? None of these things are saved on my computer [except some of the music]...
You should be importing all pics taken with the iphone to your computer regularly as you would any digital camera. this is covered in the manual.
iOS: Importing personal photos and videos from iOS devices to your computer
You should transfer all itunes purchases from the iphone to the computer: File>Transfer Purchases. -
I have a iPhone 4 with version 4.1 and I need to do a software update but I do not have a home computer to use my I tune account but I do have wifi on my iPhone but when I go into my settings it does not give me the option to do upgrade, please help me!
You have to use a computer to get from iOS 4.1 to iOS 6,
which is the current version. Any future updates from iOS 6
will be done over the air using wireless. Use the computer of
a friend, Apple store, or at work - if allowed. There is no way
to do the update without a computer and iTunes. -
I am currently using iPhone 3g and updated to iOS 6.13. Since then i am facing these all problems.
Has your phone been jailbroken?
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I updated my laptop software and everything is gone
I got a notification to update my software. So I updated my software and then after a day or two I log onto my laptop and everything is gone. All my pictures, music, videos and documents are all gone due to that software update. I would like everything back. I backed up my laptop and in the back up section there is nothing there either.
Hi,
You can see the Windows.OLD folder on the C: drive? -
Hi I need help tryna activate my iphone 3gs after trying to ugrade the software. it wont allow me to activate my phone now
I imagine a ton of people are attempting to activate after the update, and the server is getting overloaded. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + about a million more.
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I updated my iphone 5 but now it will no longer sync my music that i have ticked in my library.
Only part of my music library will sync with my phone.
Associate your mobile number with your Apple ID, if you haven't already done so.
Sign out of iMessage on the Mac:
Messages ▹ Preferences ▹ Accounts ▹ Sign out
Sign out on the iPhone
Settings ▹ Messages ▹ Send & Receive ▹ Apple ID ▹ Sign out
Then, on the phone, tap
Use Your Apple ID for iMessage
Sign back into iMessage on both devices and test. If there's no change, you may have to wait for a change in network conditions.
Credit for this solution to ASC user SmittyLove and to Glenn Fleishman of tidbits.com. -
Please help with my problem.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
Hi,
I tried updating the software - which is still 3.0 or something.
Well, after the download takes place, it then tries to "backup" my iphone. I don't want my iphone backed up - I simply don't have room and it looks like it's going to take years given the rate - so I cancelled that. And now I don't seem to have the "downloaded" update anywhere.
ummmm....annoying.
Anyone have any advice?In other words, can I somehow update the iphone software and AVOID the backup?
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I updated my iphone 5 and now it is telling me to be able to work i had to connect it to itunes and itunes it telling me that i have to restore my iphone. what can i do? i dont want to lose all my pictures and stuff like that.
Something went wrong with the update, this can and does happen with every version of iOS.
There is nothing wrong with the update.
Simply restore the device via iTunes on the computer.
If iTunes is stating it will take hours to update, that indicates an extremely slow Internet connection and is likely the reason the OTA update failed. -
while updating my iphone software it got intruppted and now showing connect to itune not getting restored please help
Try doing a hard reset on the phone;
1. Hold Home and Sleep/Wake buttons at the same time;
2. Wait for the Apple logo to appear (ignore the slide to Power Off option)
3. Let go of the buttons when you see Apple on the screen
4. Allow iPhone to reboot;
If you are still unable to get the phone to power on, charge, or connect to iTunes; it could possibly require service. (hardware replacement) -
I just updated my iPhone 4s to IOS 7 and now all my icons for apps I had previously downloaded B4 the upgrade dont show on my home screen,does anyone know what happen and how I can get the icons back on my screen??
Apps are in iTunes, are not part of the backup and when you updated the phone, you need to sync that content back.
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