I updated my new iPad before connecting to iTunes and it now has a password which I do not know can't you help
I updated my new iPad to ios7 and it now has a password on it. I do not remember setting one up and I have not yet connected it to iTunes. So I am unable to unlock it and unable to access it on iTunes because I can't unlock it
Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times.
Similar Messages
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My iphone will not turn back on after i tried updating it !!!! It says connect to itunes and said it has to be restored but now it cant be restored or anything. this update messed up my phone !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi apiccolo5,
Thanks for visiting Apple Support Communities.
See these articles for steps that can help you resolve the issue you're seeing:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
Best,
Jeremy -
I bought this iPhone from a guy and later on he passed away in Syria , after that , I tried to update the soft ware to ISO 7 but the system asked me for the old owner's information which I do not know so could you please advice me on that , what can I do to reactivate the device ?
You cannot reactivate the device without knowing the previous owner's information. This is the new antitheft measure built into the iPhone.
There's nothing you can do. You'll need to purchase a new phone. -
i can not open my i pad-1 and the device gave me message connect to iTunes and when connect the computer give me message type the password firstly i do not know what can i do ?
Is it disabled due to too many incorrect passcode attempts ? If it is then you may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad and restore/resync your content to it.
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Since iOS 7.1 my phone won't turn on and is asking me to connect to iTunes. I connect to itunes and it says it needs to be restored. Not sure why. I try to restore it and then it says something went wrong and it won't work. So I've been without my phone for a couple days now. It gives me error code (29). The phone almost reboots and then 3/4 of the way through it gives me the error message.
If using windows...
Temporarily disable your firewall and antivirus software and try again...
http://support.apple.com/kb/TS1379
See iTunes Connection Issues here...
iTunes for Windows: Troubleshooting security software issues
NOTE:
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download -
To connect to my thomson internet it is now asking for a password which i do not know
all of a sudden my thomson internet connection i have is now asking for a password, which i do not know and can not figure out....please help
Contact the administrator of the router/internet connection. It is not an iPod issue.
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I found an iphone 4 and i reset it everything went good. It told me to connect to itunes so i did (via windows 8) but it could not recognize it. Please help
I hope if I ever lose my phone that you find it snozdop and not ajackson15. Maybe ajackson15 will lose something of his/hers and then not get it back
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Hello, I would like to use Firefox as my default browser, but the reason I still use the old Netscape Navigator is that that clicking on my bookmarks Firefox is not opening new tab. Does Firefox has this option (which I may not know) to click on my bookmark, link, etc. where to open a new tab without doing this right-click, it is aggravating?
Install the addon
Open Bookmarks in New Tab 0.1.2010043001.
https://addons.mozilla.org/en-US/firefox/addon/open-bookmarks-in-new-tab/
Restart on installation. -
I bought a new iPad in July in USA and it was set up by the Apple store in Houston, now I can't access my apps store neither can I view all my purchased apps.
Secondly, every time it want to update my apps that I bought years ago, it tells me to go to Nigeria store. I don't know why I must change to a store to update my apps
Thirdly, I think it's unfair to pay the same amount of Money for an IPad with those in USA and the you can't even download the good apps. It seems the apps in the Nigeria store are those they don't want in the USA . Why can't we have the same quality apps considering we paid the same amount of money to buy this iPads. I think this is very unfair to us.The apps available to you are dependent on your location. If you are not in the USA, then you cannot get the USA app store. Whilst you may think that is unfair, it has been a part of the stardard terms and conditions you agreed to when you setup the iOS device in question originally, as well as every time you click agree to the terms and conditions.
This is done because of two things, firstly there are many legal and semi-legal reasons that an iOS app store download is available in one territory and not another, in addition to this, it also allows apple to provide language specific content, as well as team up with companies and organisations within individual organisations in order to provide you with exclusive offers, content, and information, which it would not otherwise be able to do.
Rules for the iOS app store are also applied in varing forms for the music store, the books store, and the iTunes U content library.
I can very much understand your fustraition, as someone who spent a considerable portion of his life, especially during the years he grew up, living in California, USA, but now living in London, UK, I too find it very fustraiting that you cannot always get the same content from one country to another, especially when most marketing for iOS apps originates in the USA these days.
I hope this helps your query and helps to ease your fustraition. If you would like apple to be aware of your fustraition, rather than putting it onto a pubilc form which is on monitored in a very limited capacity, then you can fill in the form at http://www.apple.com/feedback where you can give your complaint straight to apple. -
I have a iphone 4 and it will not come out of the connect to iphone mode. I have connected to itunes and it will go about 3/4 of the way and say the phone cannot be updated. It was installing and update when this happened. can anyone help?
Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you should be able to restore to factory settings.
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my ipad have my apple ID and my wife has her iphone with her apple ID. How can i put her apps to my Ipad?
Do you mean that you removed the phone from the 'manage devices' section of your iTunes account ? If you do then that won't stop you being able to purchase items on your phone - you only need to be logged into an account to be able to purchase with it.
If you do mean the 'manage devices' section then you can associate, or re-associate, a device (or computer) by using iTunes Match, or automatic downloads, or redownloading past purchases on it : http://support.apple.com/kb/HT4627 -
I was updating my daughters ipad last night to the latest operting system, when finished it came up with an error message, her ipad then went blank and came up with the picture to connect to itunes. But when I connect to itunes it comes up with the error message "itunes has detected an ipad in recovery mode. You must restore this ipad before it can be used with itunes" - can someone help with how I can do this
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
Can anyone tell my how I can get google street view back on my new iPad as I have updated to iOS 6 before I knew apple had removed it
Here is the thread http://https://discussions.apple.com/message/19695566?ac_cid=tw123456#19695566
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Already setup iPad says setup as new iPad when connected to iTunes
When i connect my iPad to iTunes it gives me two options restore from a previous backup or set up as new iPad. i'm scared to click set up as new iPad as i don't want to loose all my things. It also does not give me the options of backing up either
Thanks Michael.When you connect to a computer for the first time those are the two options that iTunes will give you, one to restore to a backup that you already have on that computer (e.g. from a different device), the other option will leave the empty of content.
There are some steps on this page which should let you connect to that computer without loosing your content from your iPad : Syncing to a "New" Computer or replacing a "crashed" Hard Drive. The page is specifically about iPhones, but it should work for iPads as well (I haven't needed to do it myself). If you haven't already done so then you could backup to the cloud as well (Settings > iCloud > Backup > Back Up Now), so that if the steps don't work you do have a backup - and, if you can, copy any important documents off the iPad e.g. email them to yourself if the app supports emailing.
Some of the steps on that page were written for a previous version of iTunes, step 5 is now File > Devices > Transfer Purchases, step 7 is File > Devices > Back Up, and similarly step 8 is File > Devices > Restore From Backup -
Im trying to get my ipad working again and it says to connect to itunes, i do so and it says to allow access continue on ipad but the only think my ipad says is ipad disable and it wont let me do anything!!! Ive tried somethings that have been on websites but nothing has worked!! help!!
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
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