I updated the new update for the itouch and now crap

I updated and lost everything. It did the backup and then the update and restarted the itouch then error. I cannot even use any backups it put the normal name back in and nothing. then i restarted my comp. and ran iTunes and its updated but it wont even recognize my itouch! needless to say I'm upset I went to support and it said I had to pay for the support if I want help. As much as i spend on movies music and apps and the update was their fault why should I have to pay? anyone else have this happen or know how to get it back to where is was? thanks Deana

does anyone know how to fix this yet? help please?

Similar Messages

I downloaded the latest update for my ipad and now it won't open. the screen shows the itunes icon and a pic of the usb cable

I downloaded the latest update for my ipad and now it won't open. the screen shows the itunes icon and a pic of the usb cable

That message means that you have to restore the iOS software because something went wrong. Follow the instructions here. I hope that you have a backup.
iTunes: Restoring iOS software - Support - Apple

I have downloaded updates for microsoft office and now the internet wont work - any ideas?

I have downloaded updates for microsoft office and now the internet wont work - any ideas?

If you want to simply do a 'fresh' install (versus wiping out all of your data and doing a 'clean' install) simply boot to your Recovery partition (hold down the Command and R keys whilst booting) and when the Recovery screen appears, elect to freshly install OS X.
Don't know that will solve your problem, though... did you do the 'automatic' update or download the update as a disk image (.dmg)? I wouldn't think that would be causing your problems...
Clinton

I downloaded the new iOS for my ipad2 and now my apps have no sound

I have downloaded the new iOS for my ipad2 and now my apps have no sound and no system sounds

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
 Cheers, Tom

I recently did an update for my iTunes and now when I try to open it, I get an error that says that my data execution prevention is not allowing it to open. How do I fix this issue?

I recently did an update for my iTunes and now when I try to open it, I get an error that says that my data execution prevention is not allowing it to open. How do I fix this issue?

Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?

Downloaded Firefox update for my Mac and now when I open it, there is a white box at the top of the page with a grey bar in it that I can't get rid of

I updated my firefox browser for my Mac and now, when I open it, an empty white box appears at the top of the page with only a gray bar in it. It over lays the Firefox home page and I can't get rid of it, so I can't click on anything on the Firefox page. I tried deleting Firefox and redownloading it, but that didn't help. I have to force quite Firefox to get out of it. Help!

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...
[[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]

Downloaded the new iPhone update for my 4s and now I get the the "connect to iTunes" image. When I do, it says it needs to restore factory settings. Help! What do I do?

I downloaded the new IOS software update today and now my 4s is stuck on the "connect to iTunes" icon on the screen. When I connect it, it says my cell needs to be restored to factory settings. I don't want to lose everything. Help please! I saw someone else had this problem so hopefully there's already a solution. Thank you.

They will be gone from the iphone, but you should be syning all contacts to your computer regularly and should be importing all pics to your computer regularly, particularly before any update.
Have you failed to do this?

I BOUGHT THE NEW APPS FOR MY iTOUCH AND NOTHING HAPPENS....PLEASE HELP ME!!

TODAY I BOUGHT THE APPS FOR MY iTOUCH .....BUT SOMETHING STRANGE HAPPENED TO ME...IT STARTED TO DOWNLOAD AND IT WAS 8KB AND IT SAYS THAT I HAVE TO PLUGGED MY IPOD WHEN IT FINISH TO DOWNLOAD, BUT THEN IT START TO DOWNLOAD A "BRITNEY SPEARS" SONG....THE SONG WAS PIECE OF ME.....I WAS SHOCKED CUZ I DIDN'T TOUCHED ANYTHING ON MY COMPUTER....THEN I PLUGGED MY iPOD AND NOTHING HAPPENS AND THEN I CLICK "SEARCH FOR UPDATE" AND IT SAYS YOURE UP TO DATE YOU HAVE THE 1.1.3 SOFTWARE., BUT I DIDN'T HAVE THE APPS , AND THEY CHARGED ME THE $19.99 , I DON'T KNOW WHAT TO DO.....PLEASE HELP!!!.... .AND THEY DIDN'T CHARGED ME THE BRITNEY SPEARS SONG, AND WHEN I LOOKED IN THE THINGS THAT I'VE BOUGHT IT ONLY APPEARED THE "PIECE OF ME" SONG.... ...................PLEASE HELP ME!!!!!!

Please stop the YELLING and multiple postings.
Try the following link to get started...
http://docs.info.apple.com/article.html?artnum=307243

I was downloading the latest update for my ipad and now my ipad has the itunes icon and chord on the front but won't turn on or be found in my itunes or computer?

I was attempting to download the latest update to my ipad which was to take 2 hours so i left it alone, when I came back my ipad would not turn on, now it has the itunes icon and a plug on the front, what does this mean? And now it can't be recognized on my computer at all?
I did a restore but nothing has happened. How do I get it to come back on?

You'll have to restore your iPad. With your iPad still connected to your computer, press and hold BOTH the power and home buttons at the SAME time and your iPad will restore.

Just got an update for my iMac and now my internet locks up

Just got a software update and now my internet locks up

Reset the Router and Modem and if your router needs it please update it's firmware.

Didn't update for so long, and now "Kernel is too old"

I had a pacman -Syu # ls
FATAL: kernel too old
# cat
FATAL: kernel too old
Since I can't even # pacman -Syu
:: Synchronizing core extra community-testing community archlinuxfr :: The following pacman
:: Do you want to :: and upgrade these resolving dependencies...
looking for inter-conflicts...
Targets (1): pacman-3.4.2-1
Total Download Size: 0.69 MB
Total Installed Size: 2.39 MB
Proceed with installation? [Y/n]
:: Retrieving packages pacman-3.4.2-1-x86_64 checking package integrity...
(1/1) checking for file conflicts (1/1) upgrading pacman # pacman -Syu
:: Synchronizing core is up to date
extra is up to date
community-testing is up to date
community is up to date
archlinuxfr is up to date
:: Starting full warning: ruby: ignoring resolving dependencies...
looking for inter-conflicts...
Targets (109): linux-api- gdbm-1.8.3-8 perl-5.12.2-1 ca-certifi module-ini dash-0.5.6.1-2 fakeroot-1.14.5-1 perl-error-0.17016-2 libldap-2.4.23-1 imagemagick-6.6.6.10-2 libjpeg-8.3.0-1 man-pages-3.32-1 openssh-5.6p1-2 pkg-config-0.25-3 sudo-1.7.4.p6-1 Total Download Size: 112.34 MB
Total Installed Size: 619.29 MB
Proceed with installation? [Y/n]
:: Retrieving packages linux-api-headers-2.6.36.2-1-x86_64 tzdata-2010o-1-x86_64 glibc-2.12.2-2-x86_64 attr-2.4.44-2-x86_64 acl-2.2.49-2-x86_64 ncurses-5.7-4-x86_64 readline-6.1.002-2-x86_64 bash-4.1.009-3-x86_64 gdbm-1.8.3-8-x86_64 gcc-libs-4.5.2-4-x86_64 db-5.1.19-3-x86_64 zlib-1.2.5-3-x86_64 cracklib-2.8.18-1-x86_64 pam-1.1.3-1-x86_64 gmp-5.0.1-2-x86_64 libcap-2.19-2-x86_64 coreutils-8.9-1-x86_64 perl-5.12.2-1-x86_64 automake-1.11.1-2-any binutils-2.21-2-x86_64 run-parts-3.4.1-1-x86_64 openssl-1.0.0.c-1-x86_64 findutils-4.4.2-3-x86_64 sed-4.2.1-3-x86_64 ca-certificates-20090814+nmu2-1-any cloog-ppl-0.15.10-2-x86_64 libusb-1.0.8-1-x86_64 libusb-compat-0.1.3-1-x86_64 pcre-8.12-1-x86_64 glib2-2.26.1-1-x86_64 module-init-tools-3.12-2-x86_64 pciutils-3.1.7-2-x86_64 udev-165-1-x86_64 device-mapper-2.02.79-1-x86_64 popt-1.16-3-x86_64 cryptsetup-1.2.0-1-x86_64 dash-0.5.6.1-2-x86_64 dhcpcd-5.2.9-1-x86_64 diffutils-3.0-2-x86_64 e2fsprogs-1.41.14-1-x86_64 elfutils-0.150-1-x86_64 expat-2.0.1-6-x86_64 filesystem-2010.12-1-any fakeroot-1.14.5-1-x86_64 file-5.05-1-x86_64 gawk-3.1.8-2-x86_64 mpfr-3.0.0.p8-1-x86_64 libmpc-0.8.2-3-x86_64 gcc-4.5.2-4-x86_64 gen-init-cpio-2.6.36-1-x86_64 gzip-1.4-2-x86_64 texinfo-4.13a-5-x86_64 groff-1.21-1-x86_64 hdparm-9.36-1-x86_64 sqlite3-3.7.4-1-x86_64 libsasl-2.1.23-5-x86_64 libldap-2.4.23-1-x86_64 heimdal-1.3.3-4-x86_64 tar-1.25-1-x86_64 libtool-2.4-2-x86_64 inetutils-1.8-2-x86_64 initscripts-2010.07-2-x86_64 iptables-1.4.10-1-x86_64 jfsutils-1.1.14-2-x86_64 less-436-2-x86_64 libpcap-1.1.1-2-x86_64 lzo2-2.04-1-x86_64 man-db-2.5.9-1-x86_64 man-pages-3.32-1-any mlocate-0.23.1-2-x86_64 nano-2.2.6-1-x86_64 libedit-20090923_3.0-1-x86_64 openssh-5.6p1-2-x86_64 pacman-mirrorlist-20101223-1-any patch-2.6.1-2-x86_64 pkg-config-0.25-3-x86_64 procinfo-ng-2.0.304-2-x86_64 procps-3.2.8-3-x86_64 reiserfsprogs-3.6.21-3-x86_64 sdparm-1.06-1-x86_64 sudo-1.7.4.p6-1-x86_64 syslog-ng-3.2.1-1-x86_64 usbutils-001-2-x86_64 which-2.20-4-x86_64 :: Retrieving packages curl-7.21.3-1-x86_64 freetype2-2.4.4-2-x86_64 perl-error-0.17016-2-any git-1.7.3.5-2-x86_64 libsm-1.2.0-1-x86_64 xproto-7.0.20-1-any libx11-1.4.1-1-x86_64 libxt-1.0.9-1-x86_64 libxext-1.2.0-1-x86_64 imagemagick-6.6.6.10-2-x86_64 irssi-0.8.15-4-x86_64 libjpeg-8.3.0-1-x86_64 libmysqlclient-5.1.54-1-x86_64 libpng-1.4.5-1-x86_64 libxdmcp-1.1.0-1-x86_64 libxml2-2.7.8-1-x86_64 mysql-clients-5.1.54-1-x86_64 mysql-5.1.54-1-x86_64 php-5.3.5-1-x86_64 php-cgi-5.3.5-1-x86_64 php-curl-5.3.5-1-x86_64 php-gd-5.3.5-1-x86_64 python-3.1.3-1-x86_64 screen-4.0.3-10-x86_64 :: Retrieving packages nginx-0.8.54-1-x86_64 checking package integrity...
(109/109) checking for file conflicts ( 1/109) upgrading linux-api-headers ( 2/109) upgrading tzdata ( 3/109) upgrading glibc FATAL: kernel too old
error: command failed ( 4/109) upgrading attr ( 5/109) upgrading acl ( 6/109) upgrading ncurses ( 7/109) upgrading readline ( 8/109) upgrading bash FATAL: kernel too old
error: command failed ( 9/109) upgrading gdbm FATAL: kernel too old
error: command failed ( 10/109) upgrading gcc-libs FATAL: kernel too old
error: command failed ( 11/109) upgrading db FATAL: kernel too old
error: command failed ( 12/109) upgrading zlib ( 13/109) upgrading cracklib ( 14/109) upgrading pam ( 15/109) upgrading gmp FATAL: kernel too old
error: command failed ( 16/109) upgrading libcap ( 17/109) upgrading coreutils FATAL: kernel too old
error: command failed ( 18/109) upgrading perl FATAL: kernel too old
error: command failed ( 19/109) upgrading automake FATAL: kernel too old
error: command failed ( 20/109) upgrading binutils FATAL: kernel too old
error: command failed ( 21/109) upgrading run-parts ( 22/109) upgrading openssl ( 23/109) upgrading findutils FATAL: kernel too old
error: command failed ( 24/109) upgrading sed FATAL: kernel too old
error: command failed ( 25/109) upgrading ca-certificates FATAL: kernel too old
error: command failed ( 26/109) upgrading cloog-ppl ( 27/109) upgrading libusb ( 28/109) installing libusb-compat ( 29/109) upgrading pcre ( 30/109) upgrading glib2 ( 31/109) upgrading module-init-tools ( 32/109) upgrading pciutils ( 33/109) upgrading udev FATAL: kernel too old
error: command failed ( 34/109) upgrading device-mapper ( 35/109) upgrading popt ( 36/109) upgrading cryptsetup ( 37/109) upgrading curl ( 38/109) upgrading dash ( 39/109) upgrading dhcpcd ( 40/109) upgrading diffutils FATAL: kernel too old
error: command failed ( 41/109) upgrading e2fsprogs FATAL: kernel too old
error: command failed ( 42/109) upgrading elfutils ( 43/109) upgrading expat ( 44/109) upgrading filesystem warning: /etc/profile warning: /etc/hosts warning: /etc/fstab warning: /etc/gshadow FATAL: kernel too old
error: command failed ( 45/109) upgrading fakeroot FATAL: kernel too old
error: command failed ( 46/109) upgrading file ( 47/109) upgrading freetype2 ( 48/109) upgrading gawk FATAL: kernel too old
error: command failed ( 49/109) upgrading mpfr FATAL: kernel too old
error: command failed ( 50/109) upgrading libmpc FATAL: kernel too old
error: command failed ( 51/109) upgrading gcc FATAL: kernel too old
error: command failed ( 52/109) upgrading gen-init-cpio ( 53/109) upgrading perl-error ( 54/109) upgrading git ( 55/109) upgrading gzip FATAL: kernel too old
error: command failed ( 56/109) upgrading texinfo FATAL: kernel too old
error: command failed ( 57/109) upgrading groff FATAL: kernel too old
error: command failed ( 58/109) upgrading hdparm ( 59/109) upgrading sqlite3 ( 60/109) installing libsasl Optional dependencies for libsasl
cyrus-sasl: saslauthd
cyrus-sasl-plugins: ( 61/109) installing libldap ( 62/109) upgrading heimdal FATAL: kernel too old
error: command failed ( 63/109) upgrading tar FATAL: kernel too old
error: command failed ( 64/109) upgrading libtool FATAL: kernel too old
error: command failed ( 65/109) upgrading libsm ( 66/109) upgrading xproto ( 67/109) upgrading libx11 ( 68/109) upgrading libxt ( 69/109) upgrading libxext ( 70/109) upgrading imagemagick ( 71/109) upgrading inetutils FATAL: kernel too old
error: command failed ( 72/109) upgrading initscripts FATAL: kernel too old
error: command failed ( 73/109) upgrading iptables ( 74/109) upgrading irssi ( 75/109) upgrading jfsutils ( 76/109) upgrading less ( 77/109) upgrading libjpeg ( 78/109) upgrading libmysqlclient ( 79/109) upgrading libpcap ( 80/109) upgrading libpng ( 81/109) upgrading libxdmcp ( 82/109) upgrading libxml2 ( 83/109) upgrading lzo2 ( 84/109) upgrading man-db FATAL: kernel too old
error: command failed ( 85/109) upgrading man-pages ( 86/109) upgrading mlocate FATAL: kernel too old
error: command failed ( 87/109) upgrading mysql-clients ( 88/109) upgrading mysql FATAL: kernel too old
error: command failed ( 89/109) upgrading nano FATAL: kernel too old
error: command failed ( 90/109) upgrading nginx ( 91/109) installing libedit ( 92/109) upgrading openssh warning: /etc/ssh/sshd_config ( 93/109) upgrading pacman-mirrorlist warning: /etc/pacman.d/mirrorlist ( 94/109) upgrading patch ( 95/109) upgrading php warning: /etc/php/php.ini ( 96/109) upgrading php-cgi ( 97/109) upgrading php-curl ( 98/109) upgrading php-gd ( 99/109) upgrading pkg-config (100/109) upgrading procinfo-ng (101/109) upgrading procps (102/109) upgrading python (103/109) upgrading reiserfsprogs FATAL: kernel too old
error: command failed (104/109) upgrading screen FATAL: kernel too old
error: command failed (105/109) upgrading sdparm (106/109) upgrading sudo (107/109) upgrading syslog-ng warning: /etc/syslog-ng.conf (108/109) upgrading usbutils (109/109) upgrading which FATAL: kernel too old
error: command failed FATAL: kernel too old
error: command failed I think I have some Thanks after a long time and now the system is completely unusable:
cat the logs, I'll paste the screen report of the installation:
package databases...
36.6K 84.6K/s 00:00:00 [#######################################################] 100%
461.2K 177.4K/s 00:00:03 [#######################################################] 100%
12.6K 87.8K/s 00:00:00 [#######################################################] 100%
417.8K 263.1K/s 00:00:02 [#######################################################] 100%
26.3K 117.2K/s 00:00:00 [#######################################################] 100%
packages should be upgraded first :
cancel the current operation
packages now? [Y/n]
from core...
708.0K 418.4K/s 00:00:02 [#######################################################] 100%
[#######################################################] 100%
[#######################################################] 100%
package databases...
system upgrade...
package upgrade (1.9.1_p429-1 => 1.9.2_p136-2)
headers-2.6.36.2-1 tzdata-2010o-1 glibc-2.12.2-2 attr-2.4.44-2 acl-2.2.49-2 ncurses-5.7-4 readline-6.1.002-2 bash-4.1.009-3
gcc-libs-4.5.2-4 db-5.1.19-3 zlib-1.2.5-3 cracklib-2.8.18-1 pam-1.1.3-1 gmp-5.0.1-2 libcap-2.19-2 coreutils-8.9-1
automake-1.11.1-2 binutils-2.21-2 run-parts-3.4.1-1 openssl-1.0.0.c-1 findutils-4.4.2-3 sed-4.2.1-3
cates-20090814+nmu2-1 cloog-ppl-0.15.10-2 libusb-1.0.8-1 libusb-compat-0.1.3-1 pcre-8.12-1 glib2-2.26.1-1
t-tools-3.12-2 pciutils-3.1.7-2 udev-165-1 device-mapper-2.02.79-1 popt-1.16-3 cryptsetup-1.2.0-1 curl-7.21.3-1
dhcpcd-5.2.9-1 diffutils-3.0-2 e2fsprogs-1.41.14-1 elfutils-0.150-1 expat-2.0.1-6 filesystem-2010.12-1
file-5.05-1 freetype2-2.4.4-2 gawk-3.1.8-2 mpfr-3.0.0.p8-1 libmpc-0.8.2-3 gcc-4.5.2-4 gen-init-cpio-2.6.36-1
git-1.7.3.5-2 gzip-1.4-2 texinfo-4.13a-5 groff-1.21-1 hdparm-9.36-1 sqlite3-3.7.4-1 libsasl-2.1.23-5
heimdal-1.3.3-4 tar-1.25-1 libtool-2.4-2 libsm-1.2.0-1 xproto-7.0.20-1 libx11-1.4.1-1 libxt-1.0.9-1 libxext-1.2.0-1
inetutils-1.8-2 initscripts-2010.07-2 iptables-1.4.10-1 irssi-0.8.15-4 jfsutils-1.1.14-2 less-436-2
libmysqlclient-5.1.54-1 libpcap-1.1.1-2 libpng-1.4.5-1 libxdmcp-1.1.0-1 libxml2-2.7.8-1 lzo2-2.04-1 man-db-2.5.9-1
mlocate-0.23.1-2 mysql-clients-5.1.54-1 mysql-5.1.54-1 nano-2.2.6-1 nginx-0.8.54-1 libedit-20090923_3.0-1
pacman-mirrorlist-20101223-1 patch-2.6.1-2 php-5.3.5-1 php-cgi-5.3.5-1 php-curl-5.3.5-1 php-gd-5.3.5-1
procinfo-ng-2.0.304-2 procps-3.2.8-3 python-3.1.3-1 reiserfsprogs-3.6.21-3 screen-4.0.3-10 sdparm-1.06-1
syslog-ng-3.2.1-1 usbutils-001-2 which-2.20-4
from core...
542.1K 341.4K/s 00:00:02 [#######################################################] 100%
179.8K 154.4K/s 00:00:01 [#######################################################] 100%
7.2M 1509.9K/s 00:00:05 [#######################################################] 100%
63.6K 117.8K/s 00:00:01 [#######################################################] 100%
132.6K 154.9K/s 00:00:01 [#######################################################] 100%
918.1K 518.1K/s 00:00:02 [#######################################################] 100%
289.0K 200.7K/s 00:00:01 [#######################################################] 100%
715.9K 202.9K/s 00:00:04 [#######################################################] 100%
35.5K 86.9K/s 00:00:00 [#######################################################] 100%
594.4K 373.4K/s 00:00:02 [#######################################################] 100%
1085.7K 695.9K/s 00:00:02 [#######################################################] 100%
78.2K 141.7K/s 00:00:01 [#######################################################] 100%
238.4K 238.4K/s 00:00:01 [#######################################################] 100%
618.8K 419.2K/s 00:00:01 [#######################################################] 100%
422.9K 339.9K/s 00:00:01 [#######################################################] 100%
32.7K 87.8K/s 00:00:00 [#######################################################] 100%
2009.9K 1144.5K/s 00:00:02 [#######################################################] 100%
12.5M 1471.6K/s 00:00:09 [#######################################################] 100%
524.8K 381.4K/s 00:00:01 [#######################################################] 100%
3.2M 772.0K/s 00:00:04 [#######################################################] 100%
7.8K 62.6K/s 00:00:00 [#######################################################] 100%
3.6M 758.0K/s 00:00:05 [#######################################################] 100%
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103.8K 163.2K/s 00:00:01 [#######################################################] 100%
4.1K infG/s 00:00:00 [#######################################################] 100%
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mismatch between glibc and the kernel now, but the question is: how do I get out of this? This installation is on a VPS and I only have remote access. In case of emergency I can just restore yesterday's backup, but first I'd like to know if there is some other solution.

Lol, I had the same problem just now:) System became completely unusable!
Luckily I found the old glibc package without too much trouble, and with the help of a LiveCD I manually extracted the package and put the old files back in place. All back to normal. Phew!
I'm kinda happy I didn't have to setup a Vserver for it:)
My 10 year old pc, now performing admirably as a simple router, lives on!

Just downloaded update for my iphone and now it wont turn back on and all it shows on the screen is the usb plug with an arrow pointed at itunes

what do i do

Why did you disconnect it when it showed that screen? That is just one step in the update process. You need to complete the update; that is what that screen says. Just plug it in and let it finish. If it doesn't see this article: http://support.apple.com/kb/HT1808

I did the most recent update for Apple TV and now it won't turn on.

Screen is displaying that I need to connect to iTunes. iTunes is not picking up the device.

Did you follow the instructions exactly? Disconnecting all cables, then connecting micro usb? Make sure to conect directly to the computer instead of using ports on a keyboard or USB hub.
http://support.apple.com/kb/HT4367?viewlocale=en_US&locale=en_US

Started update for my iphone and now it's stuck in recovery mode

My computer wont recognize it. unistalled itunes and reinstalled it. Tried all the walkthroughs but none worked. Rebooted the computer, no difference. The worst is that I'm going away tomorrow, and need my phone. I love mye iphone, but seriously how much troubles must it be, with updating and syncin? Anyone who has a better idea.
Get a error message when i plug inn the iphone, drivers missing mobile recovery... did what I found at the support page, but nothing happened.
Help me please.

I've had the same problem. Updated my iPhone 3GS this morning and the home button on the phone stopped working and voice control app kept popping up. Restored my phone & now it deleted everything but says it can't restore it because it's stuck in "recover mode". Please help.

HT5957 I have downloaded the ios 7 for my ipad and now my screen is locked and shows a plug pointing towards an itunes symbol. Does anyone have an way out of this frustrating problem? Holding down the home and power buttons together has not worked.

I have downloaded ios 7.2 update for my ipad and now my screen is locked and shows a picture of a plug and the itunes symbol. Does anyone have advice to fix this frustrating problem? I have seen help online for iphones, but none for ipads. The screen will not budge. I have tried holding down the power and home buttons at the same time, to no avail. Please, can some of you smart people help me?

Hi there Martha250,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W.

I updated the new update for the itouch and now crap

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