I updated to 7.1.1 a few days ago and sincetoday touch id doesnt work

Hey there Reflekktor,
It sounds like you are not able to use Touch ID since updating to iOS 7.1.1. I would use these troubleshooting steps from the following article to help resolve the issue named:
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
Make sure that your fingers and the Home button are clean and dry.*
Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
If you're using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
Tap Settings > Touch ID & Passcode and verify that:
iPhone Unlock or iTunes & App Store is on.
You enrolled one or more fingerprints.
Try enrolling a different finger.
Thank you for using Apple Support Communities.
Regards,
Sterling

Similar Messages

I downloaded updates for "Office for Mac" a few days ago and it won't finish. It keeps saying I have to close Safari, Microsoft Word and Microsoft Powerpoint and I don't have any of these open. Can anybody help me?

I downloaded updates for "Office for Mac" a few days ago and it won't finish. It keeps saying I have to close Safari, Microsoft Word and Microsoft Powerpoint and I don't have any of these open. Can anybody help me?

Hi Anne,
Did you do this through one of the Office app updates, or did you download it directly from the Microsoft website?
Whichever way you tried it, I would try it the opposite way this time, although simply repeating what you did before may also work.

I installed Mavericks a few days ago and downloaded all the available updates, which installed correctly (or so it says). Now I can't open my iPhoto app because it says it's being updated. Any suggestions?

I installed Mavericks a few days ago and downloaded all the available updates, which installed correctly (or so it says). Now I can't open my iPhoto app because it says it's being updated. Any suggestions?

There are two ways to recover from this condition.
1. Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. Stop or resume the download.
2. Open LaunchPad and find the icon of the app you're trying to install. There will be a small progress bar below it. Click the "X" to stop the download.

Adobe Acrobat Pro XI 11.0.06 when I reduce file size or try to optimize, I get this error: The document could not be saved. A number is out of range. I do the exact same thing every month and it works. I did it a few days ago and it worked. I receated the

Adobe Acrobat Pro XI 11.0.06 when I reduce file size or try to optimize, I get this error: The document could not be saved. A number is out of range. I do the exact same thing every month and it works. I did it a few days ago and it worked. I receated the pdf, I renamed it. tried to do it before I imported more pages. no go. the 16 mg pdf will normally reduce to 5 or 6

Hi,
Are you facing the issue with any pdf file?
Please try updating Acrobat to 11.0.7 and check.
You might also want to repair Acrobat and see.
Regards,
Rave

I returned my old ipod and ordered a new one a few days ago and i was never given a tracking number for the new one that is being shipped

i returned my old ipod and ordered a new one a few days ago and i was never given a tracking number for the new one that is being shipped

Go to the Apple Store webpage and in the upper right go to Account and select Track an Order. There you will find the status of your order. You only get a tracking order when the items ships.

I lost my iPhone a few days ago and I put it on the lost mode. I don't want to give up looking for it. If a person stole it, is there a way for them to get into it or is it locked? I don't want to give up!!!

I lost my iPhone a few days ago and I put it on the lost mode. I don't want to give up looking for it. If a person stole it, is there a way for them to get into it or is it locked? I don't want to give up!!! But if there is a way that they could get in and take over my phone with a new number without me deactivating the iPhone and activating a different phone with my number.

lost mode don't depend of the sim card. If you take your Iphone on Lost mode... anybody can use it with the original card sim or with an other one.
Did you try to localise it ?
But hope that thief don't make a restore of the Iphone... Call your Mobile Operator to try to block the IMEI Number.

I just bought the new MacBook Air a few days ago and my Internet connection is so slow. My iPhone's connection works fine when connected to the wifi but the MacBook connects for a few seconds then drops completely. What do I do?

I just bought the new MacBook Air a few days ago and my Internet connection is so slow. My iPhone's connection works fine when connected to the wifi but the MacBook connects for a few seconds then drops completely. What do I do? I tried connecting it to my phone's hotspot and it works perfectly. I'm a new Mac user so I have no idea what to do. I have Comcast xfinity cable and Internet. Thanks for the help.

Your warranty includes 90 days of phone support. Contact Apple.

I bought iPhone 6 Plus few days ago and I have the following problems: 1) When entering through Safary to Google Images and tap on each on of them they do not enlarged nor I am able by click on them to enter into the connected website

I bought iPhone 6 Plus few days ago and I have the following problems:
1) When entering through Safary to Google Images and tap on each one of them they do not enlarge nor I am able by click on them to enter into their connected website
2) When I receive an e-mail with images I cannot easily save them in my gallery. It needs more than 10 tabs to the window "save this image" or "save all 3 images" and if I am lucky it saves one image. This is very frustrating, I loose a lot of time trying and affects my job.
I would highly apreciate any help
Kind Regards

I bought iPhone 6 Plus few days ago and I have the following problems:
1) When entering through Safary to Google Images and tap on each one of them they do not enlarge nor I am able by click on them to enter into their connected website
2) When I receive an e-mail with images I cannot easily save them in my gallery. It needs more than 10 tabs to the window "save this image" or "save all 3 images" and if I am lucky it saves one image. This is very frustrating, I loose a lot of time trying and affects my job.
I would highly apreciate any help
Kind Regards

My photoshop element 10 stop working, I am not able to open ti anymore. ? I posted this question a few days ago and I did not get any anwer yer, please help

My photoshop element 10 stop working, I am not able to open ti anymore. ? I posted this question a few days ago and I did not get any anwer yer, please help

I have photoshop premiere element 10 editor and organizer and I have a Macbook pro 10,9,9
When I try to open a picture with element editor or if I try to open PS editor directly I see this
file:///Users/main/Desktop/Screen%20Shot%202014-11-26%20at%201.17.35%20PM.png
when I click on Modify it doesn't open and I have this window
file:///Users/main/Desktop/Screen%20Shot%202014-11-26%20at%201.21.07%20PM.png
and if I click REOPEN , I still have the same message
Lucie

I downloaded a ringtone a few days ago and itunes charged me twice and i didnt receive the ringtone ether, plus i wrote to itunes and it says you will get back to me in 24 hours and its been well over that!!!!

I downloaded a ringtone a few days ago and iTunes charged me twice which I am not happy about, not only that I didn't receive the ringtone.
This is probably not the right place to complain but I have tried contacting iTunes support and they said they will be in contact with myself in 24 hours and well its been well over that !!!!
You guys really need a phone customer services for iTunes, I know quite a few people that this has happened too and waiting for days for a response is not good.

You are not addressing Apple here at all.
This is a user forum. We are all itunes users just like you.

Hi, I have an ipod touch, i had it since christmas of 2010, My wifi has been PERFECT until a few days ago and then now, the blue wifi thing says i am connected, but when i go to safari it says that it's not. help? : )

I have an ipod touch, i had it since christmas of 2010, My wifi has been PERFECT until a few days ago and then now, the blue wifi thing says i am connected, but when i go to safari it says that it's not. help? : )

- Reset the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections

Hi, my phone was stolen a few days ago and I was waiting for it to come online to track the last known location where it was turned on. Now that my phone has been locked but i cant seem to find the last location it was online. I need the last location

Hi, my phone was stolen a few days ago and just a few days ago the phone was online and it automatically locked itself since I've put it under lost mode and the thief probably switched off the phone immediately so that I cant locate it. Is it possible for me to have the last known location where he/she turned on the phone so that I can track it down from the last location? Thank you

Correct.
The only way to locate/disable/erase any lost/stolen iPhone/iPod Touch is through Find My Phone or a similar app. However, this requires that Find My Phone be setup/activated, on your phone, before it was lost/stolen. You would then login at iCloud.com & try to locate it. This requires the phone be turned on & have an Internet connection. There is no other way to locate a lost/stolen iPhone. Apple can't/won't help you, nor will your carrier. Report the loss to the Police, your carrier & Insurance company. Change all of your passwords.
If your carrier offers Blacklisting & they Blacklist the phone, it will be unusable as a phone.
If locked with a passcode, and running iOS 7.0, then phone cannot be activated or the passcode removed without knowing your Apple iD/Password. It will be nothing but a useless paperweight.
If not running iOS 7.0, the phone can be forced into recovery mode & restored.

I just got my MacBook a few days ago and I was tired of the galaxy picture so I changed it to a color since I didn't have photos at that time well now I have photos and whenever I change my background it changes back to the color after I start it up again

I just got my MacBook a few days ago and I was tired of the galaxy picture so I changed it to a color since I didn't have photos at that time well now I have photos and whenever I change my background it changes back to the color after I start it up again.

You are still under warranty. Call Apple tech support and let them deal w/it.
You have 14 days to return the computer w/no questions asked. Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.
Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems.

I purchased a song a few days ago and downloaded the whole song and the song will not play all the way through it only plays 23 seconds. How do I fix this problem?

I purchased a song a few days ago and downloaded the whole song and the song will not play all the way through it only plays 23 seconds. How do I fix this problem?

Thanks for this post. It corrected my similar issue. Note that you need to exit from/re-enter iTunes after deleting the song from your Purchased list.

Hello i just wanted to ask if you guys can help me find my iphone because i lost it few days ago and i still cant find it

hello! i just wanted to know if you guys can help me find my iphone becuase i lost it a few days ago and i still cant find it anywhere!

No one here or at Apple can find your phone. See these articles.
What to do if your iOS device is lost or stolen
Reporting a lost or stolen Apple product

I updated to 7.1.1 a few days ago and sincetoday touch id doesnt work

Similar Messages

Maybe you are looking for