I updated to Acrobat Pro 9.5.5, now I want to delete the bad update.

I updated to Acrobat Pro 9.5.5 and it won't print a pdf, all it does is stall at the very beginning of the printing and hangs up. Adobe: How Do I Delete this bad update? I need to use this as a pdf maker. Thanks for your help.

It deletes the entire program (just click on the link and that is what it tells you). The only way I know to backup is to reinstall. When you say it will not print a PDF, I assume you mean create one from some other application using the Adobe PDF printer. It is probably worth trouble shooting the issue a bit as it may be a simple problem.
First, what os are you running, and if Windows xx is it 32 or 64-bit? Have you tried to print to file with the printer and then opening the file in Distiller to complete the creation? If that works, is AcroTray running in the background? You may actually have to stop it if it is and restart it (it is located in the Acrobat folder).

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I have two Adobe accounts, however I kept one active through which I pay for my CC subscription. But recently I wanted to update my billing details and am being referred to the dormant account. Now I want to delete the dormant account to stop this happeni

This is a question

Moving this discussion to the Adobe Creative Cloud Forum.
If you are facing a problem with the billing of your membership then please contact our support team directly at Contact Customer Care.

Trying to update Adobe Acrobat Pro DC, but it's been stuck at 35% for a little over a day?

Trying to update Adobe Acrobat Pro DC, but it's been stuck at 35% for a little over a day?

Hi mattwillball,
Could you please let me know what version of OS are you using.
You might need to refer the following KB doc link for issue where Acrobat download and install process is stuck at 35% on MAC:
Installation Prompt to Close SafariNotificati
If this does not help, then please let me know if you get any other error message when installation is stuck.
Hope to hear from you.
regards,
Anubha

Acrobat Plug In Container Crashes After Update to Acrobat Pro 10.1.3

After the 10.1.3 update was applied to Acrobat Pro X for Windows (on Windows 7 64-bit), the Acrobat Plug-In for Firefox crashes intermittently. A dialog box will appear within the Firefox environment reporting the crash. Firefox continues running without issue.
Reported error:
Faulting application name: plugin-container.exe, version: 12.0.0.4493, time stamp: 0x4f920759
Faulting module name: Acrobat.dll, version: 10.1.3.23, time stamp: 0x4f7bd9b8
Exception code: 0xc0000005
Fault offset: 0x000bdf75
Faulting process id: 0x1acc
Faulting application start time: 0x01cd223736e368ee
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.dll
Report Id: ba947bbf-8e2a-11e1-9d58-5c260a306abe
I attempted a repair of the Acrobat 10.1.3 install, but this does not resolve the error; nor does reinstalling or updating Firefox to the latest build.

ry a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About

When updating Adobe Acrobat Pro XI i get the Error 1603, i've done repairs and reinstall and nothing works, how do i resolve this?

When updating Adobe Acrobat Pro XI i get the Error 1603, i've done repairs and reinstall and nothing works, how do i resolve this?

Error Updating have you completed all of the steps listed in Error 1603: A fatal error occurred during installation? Did you have any questions on any of the steps listed?

After updating to Acrobat PRO 9.5.2 PDFs open VERY Slowly

I am using Acrobat PRO on a workstation (Windows 7 Ultimate - Service Pack 1)
After updating to Acrobat PRO 9.5.2, all pdf files open VERY slowly (30-60 secs). It does not appear to matter if the file is local to the workstation or on the network. Also the size of the file does not seem to matter or whether this is the first file opened or a subsequent file.
In addition just opening Adobe Acrobat is equally slow.
I have tried turning off the anti-virus software. No impact.
Any suggestions appreciated...

Have you tried "Repair Acrobat Installation" to see if it makes any difference? To do this try this:
Help >> Repair Acrobat Installation.
Another option is to press the shift key while clicking or double clicking on the PDF file to open. this stops loading all the useless fonts in the document and other useless plugins in acrobat.
The third option is to delete the registry key that appears to be corrupted . However, if you nothing about registry keys, then you can't do it unless your company systems people can help you. The registry entries are:
HKEY_CURRENT_USER \ Software \ Adobe \ Acrobat Reader
HKEY_CURRENT_USER \ Software \ Adobe \ Adobe Acrobat
It is a question of renaming them while you have exited from acrobat. Once this is done, restart the system and start/launch the acrobat and the fresh keys will be generated. PLEASE NOTE: DON'T DO THIS UNLESS YOU HAVE THE HELP OF YOUR SYSTEMS PEOPLE IN YOUR COMPANY.
Hope this helps.

Unable to install updates for Acrobat Pro 9.0 and MS Office 2008

This is a followup post to a nagging problem last fall that prevented successful installation of product version updates for Acrobat Pro 9.0 and Microsoft Office 2008 running under OS X v10.6.5. Days of fruitless, circular pursuit of solutions from both Adobe and Microsoft tech support provided no recognition of the problem…let alone an answer.
Fortunately, a few helpful techs at a nearby Apple Store yielded results. They were initially as perplexed as their counterparts but it gratified to this customer when each recognized the problem was real and was sufficiently motivated to track down a solution.
By process of elimination it was suggested: i) reinstall the original Snow Leopard 10.6.0 upgrade disk; ii) download the v10.6.5 combo update to bring the OS current; and iii) download and install the Acrobat and Office updates. It worked—perfectly—the first time.
The consensus seems to be that a combination of many successive installations of OS and product version updates eventually produced conflicting instructions resulting in stalemate.
Remarkably, it hasn't been necessary (or appealing) to perform a clean install since some point prior to the introduction of OS X. Nor has it since. A 'rollback' to the original Snow Leopard version with one subsequent update to the current OS version appears to have cleared out a nest of remnant conflicting instructions. Kudos to Apple's tech support and Occam's Razor.

Hello,
You can download the Acrobat 9 updates manually by following link:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
However, PDF Maker plugin would not be enable in Outlook, as Acrobat 9 is not support with Office 2013.
Please refer to following compatibility chart:
Compatible web browsers and PDFMaker applications
You need to have Acrobat 11 to get PDF maker plugin in Office 2013.
Regards,
Anoop

Enterprise updating of Acrobat Pro 9.1 on Mac OS X?

I am really frustrated. The only updater I can find for Acrobat Pro 9.1 for Mac OS X seems to require full manual control via GUI, and does not allow in any way for it to be applied via, say, Apple Remote Desktop, or via SSH.
I have 50+ computers here with Acrobat Pro and I want to apply the update. I am the only sysadmin here. Please provide an appropriate installer! I do not have time to walk to each computer, log in, mount the dmg, launch the updater, authenticate, locate Acrobat Pro for you, run it, log out. Especially when the lab is open 110 hours per week and is busy, I need these kinds of updaters to be able to be run in the background via command line.
(Harumph!)
-Jason

Unless there is a "hidden" or "secret" updater for Acrobat Pro 9 (currently 9.1.2 is the most recent patch), there is *NO* way to silently and remotely install the patch. I have been picking apart the contents of the dmg and installer app bundle for over a month now. I have tried every combination I can think of.
There is *NO* facility in the updater app that would allow for syadmins to deploy the patch or patching process to multiple computers, remotely, in the background. This is a HUGE PAIN IN THE ***! (Adobe, get your s*** together. My university has already dropped the purchasing and support of CS4 for all public labs due to this kind of shenanigan, plus the incredibly complex installer structures and deployment issues.)
Please, please, please. If you want institutional volume purchases, you MUST support methods to easily deploy and UPDATE your applications. This Acrobat patch is a dismal failure. I am very seriously considering removing Acrobat Pro from my lab computers, and not renewing licensing when the current CLP is up. For far too long Acrobat Pro has been a considerable pain in the *** for deployment. The @#$@#$ "self heal" b.s., the need to run first as an admin user before any other users on the system can use it... I am ONE guy supporting a LOT of computers. I do NOT have time to be logging into every single machine to launch one application. This is b.s.
Adobe: FIX IT! Or you will lose our business altogether!
Ever hear of the command line? SSH or other remote shell? Apple Remote Desktop? Hello?
You've made the cost of ownership extremely expensive, and not simply in terms of dollars.
Signed,
A very p.o.'d system administrator.

Error 1321 when updating Adobe Acrobat Pro even if profile has admin rights and parent folder has full access privileges.

Error 1321 when updating Adobe Acrobat Pro even if profile has admin rights and parent folder has full access privileges.
Exact error below:
error 1321: the installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\I386\[dll file]
Thanks in advance!

My first thought is to not just apply permissions to the folder but be sure to apply them to all objects inside them. It would be interesting to see if you can rename this file, then rename it back to its original name; this would test permissions nondestructively.

I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?

I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?

Contact support if you have serial number issues. Otherwise start by checking this stuff:
Sign in, activation, or connection errors
Mylenium

When I left my former employer, Pollinate Agency, I bought a MacBook Pro with Acrobat Pro (version 9 or possibly 9.5) installed from the company. I recently had a serious computer crash, and needed to get all contents erased. The support provider didn't h

When I left my former employer, Pollinate Agency, I bought a MacBook Pro with Acrobat Pro (version 9 or possibly 9.5) installed from the company. I recently had a serious computer crash, and needed to get all contents erased. The support provider didn't have my product key, so could not reinstall Acrobat Pro for me. Since then, I have gotten the product key sent to me from my former employer, [ REMOVED ] So I need help in re-downloading, installing and activating the Acrobat Pro software on this computer.

Please remove the S/N immediately (I can't or would). Never post them online. As for download you can go to http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html on the right panel to get 9 pro. I am not sure there is a MAC version there, but that is the first place to go. If it is the proper version, then please back it up to CD and/or portable HD, not the system HD.

I have created PDF from hardcopy by using my scanner. After I run OCR option for my PDF by using Acrobat Pro 9. But "Text-to-speech" functionality of the PDF says that an error message comes up that says the page is empty when I turns on the read out loud

I have created PDF from hardcopy by using my scanner. After I run OCR option for my PDF by using Acrobat Pro 9. But "Text-to-speech" functionality of the PDF says that an error message comes up that says the page is empty when I turns on the read out loud option in Acrobat. Kindly help me to sortout this problems?

So I tried generating the same PDFs on two other computers that have Acrobat 9 Pro. Results were reproduced. The verdict is:
- complex PDF files (that is, containing cross-references, tables of contents, and bookmarks) generated by Acrobat 9.x Pro are roughly 2-5x larger than the identical file generated with Acrobat 8.x Pro.
- different PDF conversion settings make a negligable difference (less than 10% rather than 70-80%).
- using the "Reduce File Size" or "Optimize PDF" option cuts the file size roughly in half, almost always resulting in a "image downsampling mask" warning message, which requires acknowledgement (that is a problem for batch processing or automation).
- adding an Acrobat watermark to the file cuts the file size roughly in half.
- just using Save As to another filename has no effect on file size.
- generating the PDF in Acrobat 9 with links but no PDF bookmarks still results in the inflated file size.
- generating the PDF in Acrobat 9 without any links or bookmarks results in approximately the same file size as the Acrobat 8 PDF with full links and bookmarks.
It appears that Acrobat 9's manner of adding links is what's bloating the files, and in my case it's probably not related to images or image resolution/print quality. It's a shame, because Acrobat 9 seems to have made some improvements to the Review Tracker interface, and a few other bells and whistles which I haven't really gotten around to exporing yet. But unless I find a way to keep my links and the PDF file sizes comparable to what I was getting with Acrobat 8 Pro, it looks like I'm going to stay with Acrobat 8.

I recently installed Acrobat Pro X on my Mac. I initially accepted the terms of agreement, but then every few seconds the same prompted window for the terms of agreement keeps popping up. Can anyone explain why this is happening, and how to resolve?

I recently installed Acrobat Pro X on my Mac. I initially accepted the terms of agreement, but then every few seconds the same prompted window for the terms of agreement keeps popping up. Can anyone explain why this is happening, and how to resolve?

Have you tried reinstalling the original drive? Same symptoms with it?

I Just downloaded Acrobat Pro after trial and now I can't open any files...

I Just downloaded Acrobat Pro after trial and now I can't open any files, when I click on icon I get this message: the last time you opened Acrobat, it unexpectedly quit while reopening windows. Do you want to try to reopen its window again? If you choose not to reopen windows, you may have to open and position the window yourself. There are 2 options: Don't Reopen or Reopen Either choice leads to a window that pops upend says please wait while we launch Acrobat and then window just closes quickly.

Hi mbt6833,
You may goto control panel and then go to program and features.
Select the Acrobat pro and chose the option change from the top. Fallow the onscreen instruction a windows will pop up where you need to choose repair.
~Ajlan Huda.

Acrobat X Standard "No valid sequence could be found for the set update. Error 1648"

I'm getting this error trying to install an update.
I followed this process:
1. Cleanup Acrobat (http://labs.adobe.com/downloads/acrobatcleaner.html).
2. Delete everything from C:\ProgramData\Adobe\ARM
3. Delete C:\Windows\Installer\10e2413d.msp
[I didn't do this step. No file with this name exists in this folder. I know it's hidden. I can see the folder and a bunch of other files].
4. Install Acrobat X Standard.
The install went perfectly. The update did not. Tried twice, including reboots.
Any help is appreciated. But I have no technical knowledge. Easy, step-by-step instructions please.
PS Windows 7, Office 2013, Intel i7, 8GB RAM, system is running excellently... except for this.
Thank you,
Thomas Scott

Bill and all,
I tried the steps I outlined above for the third time, more carefully going step-by-step and a reboot between each. The update installed this time.
I was using the update from Help > Check for Updates... Is that the right way to do it?
Good idea on the anti-virus. I have Microsoft Security Essentials. It's never interfered with my Adobe Acrobat or Photoshop updates before. But certainly can't hurt to turn that off to be sure it's not causing a problem this time.
I just did a reboot and selected Help > Check for Updates... again. No updates available and running 10.1.9. So it went to the latest update all by itself.
Thanks for the advice. I'm replying here for that and so others with the same problem may have one possible solution.
Sincerely,
Tom Scott

I updated to Acrobat Pro 9.5.5, now I want to delete the bad update.

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