I updated to firefox 35.0 and cannot check to see add ons are updated it just spins I tried refreshing firefox and no help

I cannot check for add on updates. the little arrow jus keeps spinning. tried refreshing firefox and no help. any ideas.

''FredMcD [[#answer-677983|said]]''
<blockquote>
I just ran the plugin updater, no problem.
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there?
Go to the web page. Once the page is loading, mouse to the address bar
and '''Left''' click the icon. A window for displaying site information should
come up. Select '''More Information.''' Now select '''Permissions.''' In the
menu, find the plugins, and '''set all '''of them to '''Allow.'''
This action will only effect that one site.
</blockquote>
I also think if you go to this Forum link this will help as well
https://support.mozilla.org/en-US/questions/1041556

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I got update 23 and then it cks if all add ons are ok. But every time I turn firefox on it keeps recking if add ona are good. How do i stop firefox from cking??

Hello I got update 23 and when it finished and restarts it cks all my add on's and then its ready to finish updating. but this update the cking for good add ons keeps scanning each time i turn on firefox. so the 1st part of the 2 part scans ok but when it scans the 2ed part to ck add ons it does not finish and just goes away so then every time i turn on friefox it keeps doing this instead of laoding my home page firefox keeps opening up and then the firefox home page opens when i have my home page set to open up my yahoo acct. how do i get 23 update to stop scanning my 10 add ons and will then finish installing so my windows 8 laptop will get past this problem?? I hope U can tell me what to do and all my add ons are ok and my extensions are all good too!! thanks for helping me??

It is possible that there is a problem with the file(s) that store the extensions registry.
Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
*https://support.mozilla.org/kb/Profiles
New files will be created when required.
See "Corrupt extension files":
*http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
*https://support.mozilla.org/kb/Unable+to+install+add-ons
If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end side of the Search Bar ("Find Updates" button in older Firefox versions) to check if there is a compatibility update available.
If this hasn't helped then also delete the addons.sqlite file.
You can also check for problems with preferences.<br />
Rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.
*http://kb.mozillazine.org/Preferences_not_saved
*http://kb.mozillazine.org/Resetting_preferences

Cannot re enable the add ons after the new 13.0.1 update ,it shows no update available and all the add-ons are disabled

cannot re enable the add ons after the new 13.0.1 update ,it shows no update available and all the add-ons are disabled

I have the same problem. One minute everything was okay, the next minute all my addons were disabled.
Adobe Acrobat 10.1.3.23
AVG Site Safety Plugin 11.1.0.4
Google Update 1.3.21.115
Java Deployment Toolkit 7.0.50.255 10.5.1.255
Java Platform SE 7 U5 10.5.1.255
Shockwave Flash 11.3.300.265
VLC Web Plugin 2.0.2.0
Windows Presentation Foundation 3.5.30739.1
I can reenable them but FF will disable them on the next startup. I uninstalled version 13 and installed version 12. Problem gone! So I'm still using version 12 and am afraid to update to version 13.
This problem began when I was trying to research and fix a problem (no history all-of-a-sudden) so it probably was something I caused. Can't recall everything I did though.
So: Does the addon problem I described have a solution? If so, I'll update my version 12 to version 13. Please respond.....

After updating to Firefox 4 from 3.6 on my mac OS X, my bookmarks and add/ons are gone. Can't restore bookmarks either.

Hi,
i just updated to Firefox 4 from 3.6 on my mac with OS X. Now all the bookmarks and the add ons are gone. Also can't restore the bookmarks, although they are displayed. What can I do?
Cheers Achim

You can get Firefox 3.6.15 from http://www.mozilla.com/en-US/firefox/all-older.html
If you really want 3.6.4 (this is not recommended), the "Previous versions" section of the following link shows how to find it - https://support.mozilla.com/kb/Installing+a+previous+version+of+Firefox

I have Firefox 18.0.1 and when I click "Check to see if plugins are up to date", I get an uresponsive script warning.

When I click the link "Check to see if plugins are up to date" at the top of the Add-ons Manager page, it opens a new page like normal. The new page displays everything but the plugins and their status. The page just sits waiting for the status results to populate. If I try to click anything at this point, the page freezes and I see a message at the top of the window that Firefox has become unresponsive. If don't click and wait about 60 seconds, I get a "Warning - Unresponsive Script" message. I also see the following information with this warning:
Script: https//www.mozilla.org/js/plugincheck.js:14
This first happened yesterday, after accidentally removing Java from my PC - I think it was Java 6. When I tried to access Java downloads to re-install, I got the same unresponsive script message. So, I had to access Java downloads with IE instead of Firefox, and I re-installed Java (version 11, update 11). Has Java caused my problem? Should I attempt to find Java 6 and install it?

hello eric, does it help when you reset firefox (this will keep your saved bookmarks & passwords)?
[[Reset Firefox – easily fix most problems]]

After upgrading firefox it gets hung up on checking for compatibility add-ons and won't run

I still can't find an answer on any of the support forums and no one helped me when I asked yesterday, is there anyone that may have a clue as what I can do to fix this?
I updated my fire fox on my MAC OS X to 3.6.6 version of firefox, everything went smooth till I open FireFox then the window firefox update opens up and about 1/3 through the process it gets stuck on Checking Compatibility of Add-ons and doesn't go any further. I have hit cancel and firefox opens but it doesn't open any web sites. I have removed firefox and re-installed and it is still doing the same thing. I have also let it run over night thinking it may just take a while and it never progresses, please advise, I am new to MAC but FireFox is the only browser on my mac that will open one of my business pages, known issue with mac for this company.
== This happened ==
Every time Firefox opened
== upgraded ==
== User Agent ==
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini) and compatibility.ini in the Firefox [[Profiles|profile folder]] to reset the extensions registry.
See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
If you see disabled extensions that are not compatible on the next start in "Tools > Add-ons > Extensions" then click the "Find Updates" button to do a compatibility check.
Mac: /Users/<user>/Library/Application Support/Firefox/Profiles/<profile>/

After updating firefox the first window after opening first time "checking compatibility of add-ons" window is froze won't progress pas 1/3 of completion

I updated my fire fox on my MAC OS X to 3.6.6 version of firefox, everything went smooth till I open FireFox then the window firefox update opens up and about 1/3 through the process it gets stuck on Checking Compatibility of Add-ons and doesn't go any further. I have hit cancel and firefox opens but it doesn't open any web sites. I have removed firefox and re-installed and it is still doing the same thing. I have also let it run over night thinking it may just take a while and it never progresses, please advise, I am new to MAC but FireFox is the only browser on my mac that will open one of my business pages, known issue with mac for this company.
== This happened ==
Every time Firefox opened
== trying to upgrade firefox ==
== User Agent ==
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

Try "Reset all user preferences to Firefox defaults" on the [[Safe mode]] start window - See http://kb.mozillazine.org/Resetting_preferences
Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini) and compatibility.ini in the Firefox [[Profiles|profile folder]] to reset the extensions registry.
See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
If you see disabled extensions that are not compatible on the next start in "Tools > Add-ons > Extensions" then click the "Find Updates" button to do a compatibility check.

Is there a way to find out if current Add-ons are compatable with the latest upgrade ver. of Firefox before running the update?

I want to know if my current Add-ons and themes are compatable with the latest upgrade version of Firefox before running the update.

Hello azdec.
You can check the add-on's page at [http://addons.mozilla.org addons.mozilla.org] if it's just one or two. I believe there is one extensions in the add-ons gallery that lets you see whether your add-ons are compatible with newer versions of Firefox. But you'll have to search for them, since I don't know how it's called.
I will remind you that if you want an add-on to be compatible with a newer version of Firefox, you need to contact its author.
Also, the version of Firefox you are using at the moment has been discontinued and is no longer supported. Furthermore, it has known bugs and security problems. I urge you to update to the latest version of Firefox, for maximum stability, performance, security and usability. You can get it for free, as always, at [http://www.getfirefox.com getfirefox.com].

After updating to Firefox 8.01 all my add-ons are disabled & I have to manually reinstall those that still work after each reboot??

After updating to Firefox 8.0 & 8.01 all my add-ons were disabled.
I have to reinstall those that still can be enabled manually after each reboot. These, that I can reinstall, are:
Download Helper 4.9.7/WOT 20111107/Adblock 1.3.10/DivX plus Web Player HTML5 2.1.2.145/
All my other add-ons are incompatible with this version of Firefox! This includes Ghostery which I particularly miss,
This is annoying!

Ghostery: Works with Firefox 3.5 - 11.0a1: https://addons.mozilla.org/en-US/firefox/addon/ghostery/
It is possible that there is a problem with the file(s) that store the extensions registry.
Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
*https://support.mozilla.com/kb/Profiles
New files will be created when required.
See "Corrupt extension files":
*http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
*https://support.mozilla.com/kb/Unable+to+install+add-ons
If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to do a compatibility check or see if there is a compatibility update available.
See also:
*http://kb.mozillazine.org/Preferences_not_saved
*https://support.mozilla.com/kb/Preferences+are+not+saved

I'm trying to download Photoshop CC with the creative cloud app. When I click on updates it just spins and spins, nothing happens. Help!

I'm trying to download Photoshop CC with the creative cloud app. When I click on updates it just spins and spins, nothing happens. Help!

Hello,
I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC (together with the Apps) doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

I cant open firefox.. it was checking compatibility of add ons and wont quit checking

icant open firefox.it was checking compatibility of add ons and wont quit. this comp is suck a mess . spend your time fighting with one thing. i tell everyone i know not to buy one this thing is a mess cant open apps .why not let them open then a person could get rid of the ones we dont want. it sure is disguesting. you click on them drag them and they fly back up. some fun .comp are supposed to be able to look things up and read the news . not play around chasing apps .. why change . the xp was a real nice comp. did`nt need to chase apps around and still do`nt get them open. i cannnt say one good thing about this comp. it is a big big head ache

I am not clear what your problem is and importantly whether you are trying to ask for help with Firefox.
If you have a Firefox problem can you explain what you need help with please. If the problem is with a new Windows 8 operating system you will need to find a suitable forum to discuss that.
A websearch will turn up many suitable fora one possibility is
* http://windowssecrets.com/forums/forumdisplay.php/66-Windows-8-Forum
The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://input.mozilla.org/feedback this link]. (You'll need to be on the latest version of Firefox to submit feedback). Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

How to find out if my add-ons are compatible with new firefox version before i install?

Is there a way to discover whether any of my current add-ons will be disabled/incompatible *Before* I upgrade to a newer version of Firefox?
Whenever I've updated Firefox, I haven't found out until After the new version is installed that my favorite 'must-have' add-on is incompatible and there is no viable/satisfactory alternative to it. The loss of Certain add-ons is, for me, a deal-breaker to upgrading. And it's a royal pain to downgrade to the previous version to retrieve my add-on.
I don't know if addiction to particular add-on(s) is common - I figure I can't be the only one . . . ?
It would be So helpful if there were a database or list that shows which add-ons are/are not compatible with which versions of Firefox. Is there such a thing? If not, could one be created?
Thanks for your help!

Firefox 9.0.1 is a real old version and is no longer supported - Firefox 24.0 is the current release version.
Open the Add-0ns manager tab and click on '''More''' for each extension that you have installed. Near the bottom of each "More" there should be a link that will take you to the download page where you can verify compatibility.
Or use this extension - https://addons.mozilla.org/en-US/firefox/addon/is-it-compatible/ - but I'm not sure how well it will work when you are so many versions 'behind the curve'.

I want to go back to Firefox 4, where can I find a download of Firefox 4? I will eventually use FF5, but just now too many add ons are not available

where can I find a download of Firefox 4, I feel uncomfortable with FF5 because so many add-ons are still missing, I will eventually use FF5, but right now I want to go back to nr. 4

Try using the Add-on Compatibility Reporter to override compatibility. <br />
https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/
Firefox 4 versions aren't supported by security updates that are included in Firefox 5.0 and Firefox 3.6.18. If you are gonna "go back", use 3.6.18 instead. <br />
http://www.mozilla.com/en-US/firefox/all-older.html

"Checking Compatability of Add-ons" Update window at each startup & redirects to a welcome page. Tried disabling all add-ons & updates / force compatability checker. Thoughts?

Each time I start Firefox a "Checking Compatibility of Add-ons" update window appears, which redirects me to a welcome to Firefox 5.0 page with my normal home page in another tab. I tried disabling all add-ons and updates as well as the force compatibility checker. I think my AVG safe-search bar might be causing the problem, but I have it disabled and never use it. Please help me get rid of this.

See:
* http://kb.mozillazine.org/Preferences_not_saved

When I go to "Tools" / "Plug-Ins" and click on "Check To see If Plugins Are Up To Date" it goes to Mozilla Check Your Plugin Page, but fails to show plugins.

When I go to "Tools" / "Plug-Ins" and click on "Check To see If Plugins Are Up To Date" it goes to Mozilla Check Your Plugin Page, but fails to show plugins or check plugins. I am using OS X 10.10.2 / Firefox 35.0.1 / February-7-2015
Need info and a fix, please... Thanks! Whitebuck
https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update

"check to see if your plugins are up to date" still doesn't work for me in Firefox 36.0.1

I updated to firefox 35.0 and cannot check to see add ons are updated it just spins I tried refreshing firefox and no help

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