I updated to the most recent itunes and now most of my songs are unfindable! Where are my song files?
I now have a library of downloaded, purchased and loaded songs with exclamation points next to them. Surely, I couldn't have lost over 300 songs! I have not changed computers just upgraded. Why can't I access these songs?
Apple's official advice on duplicates is here... HT2905: How to find and remove duplicate items in your iTunes library. It is a manual process and the article fails to explain some of the potential pitfalls such as lost ratings and playlist membership.
Use Shift > View > Show Exact Duplicate Items to display duplicates as this is normally a more useful selection. You need to manually select all but one of each group to remove. Sorting the list by Date Added may make it easier to select the appropriate tracks, however this works best when performed immediately after the dupes have been created. If you have multiple entries in iTunes connected to the same file on the hard drive then don't send to the recycle bin.
Use my DeDuper script if you're not sure, don't want to do it by hand, or want to preserve ratings, play counts and playlist membership. See this thread for background, this post for detailed instructions, and please take note of the warning
to backup your library before deduping.
(If you don't see the menu bar press ALT to show it temporarily or CTRL+B to keep it displayed.)
The most recent version of the script can tidy dead links as long as there is at least one live duplicate to merge stats and playlist membership to and should cope sensibly when the same file has been added via multiple paths.
tt2
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Hopefully you won't have to make a trip to the Apple Store.
Reset the device:
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Usually, the exclamation mark tells you that the song was not where the program expected to find it. It may also mean that there was an error with the file itself.
If you click on the exclamation mark, it may give you a reason. You can also double click the file to make it play. If the file is not found, it will tell you. Just follow the prompts to look for the song again. It will ask you if you want to look for the other missing songs in the same folder. You can do it, but unfortunately, the last few updates have made the program blind to the songs that are there and you sometimes have to do the same process for each song.
If neither of these help, I would suggest starting from scratch and reinstalling iTunes. I have had to do that before. Do your best to back up the library and such first.
Sometimes a computer will rename a hard disk (Windows) and all the songs on that disk will be gone to iTunes because it will think it's looking in the right place. It can't recognize that the hard disk or partition has been renamed.
I know that this is a podcast, but the principle is the same. A dialogue box should pop up to tell you just what the problem is.
I hope this helps! -
I just tried to update my phone through itunes and now it says it's in recovery mode. Help???
Hey jeburg,
Thanks for the question. I understand that your iPhone is in recovery mode. To exit recovery mode, try restarting the device. If the issue persists, try restoring with iTunes:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks,
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I've updated iTunes to version 11.0.0.163 and have an iPod Nano 16gb 5th generation.
In iTunes, I'm no longer able to manually select songs to remove them from my iPod - I can't even see the list of music that's on my iPod. The only option it gives me is to sync, and I don't want to do that. Before I upgraded iTunes, it was easy to move music between my iPod and iTunes, now I can't - what's happened?
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ThanksCtrl + B for show Top Menu
View > Show Sidebar
itunes will now look more like itunes 10.
You can click on your device in the lefthand window as before
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