I upgraded broadband but I've still been overcharg...

Hi,
I moved from PlusNet to BT choosing for their Option 1, 10GB Broadband package as that was the service I was on with PlusNet and we NEVER went over the 10GB. This package deal was advertised as the first 3 months free. Since being with BT we have been consistently overcharged up to £55 a month purely on Broadband, we don't even own a phone.
After we downloaded software on each laptop that monitored our usage we realised we were nowhere near the 40GB BT was suggesting. Despite proving this, trawling through these forums has shown that people with the same problem have been rebuffed by BT as the software is not "official" and they do not recognise it. It makes you start to wonder why BT don't show you your monitored usage like most other major providers and think that just telling you you've used too much is acceptable?
As with many people there isn't enough time to wait for a reply and I couldn't afford to continually get these extortionate bills, so I upgraded my account to the Option 2, 40GB package. During this time, myself and a housemate went away on holiday for two weeks and a week respectively, so there should have been barely any usage. Wrong. The next bill was £65 with usage of 45GB. If I'd upgraded, why have I been charged so much and how could I have possibly used so much?
Is there any body else who has similar problems or has managed to resolve anything with BT?

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i have the same problem, i have just joined bt and in my first 3 days i used 11gb!! all i was doing was surfing the net etc, no iplayer or downloading, bt cant offer an explanation other than to change the router password. Ive just checked usuage again and used annother 5gb in 1 week, really dont want to upgrade as il lose my 12 months half price deal, any suggestions?
i have the same problem, i have just joined bt and in my first 3 days i used 11gb!! all i was doing was surfing the net etc, no iplayer or downloading, bt cant offer an explanation other than to change the router password. Ive just checked usuage again and used annother 5gb in 1 week, really dont want to upgrade as il lose my 12 months half price deal, any suggestions?

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Hi I already used apple's link to remove u2's free album from my account but it has still been on my phone for the past few weeks. Can anyone help me? I can't swipe-delete because I have never downloaded it.

Hi I already used apple's link to remove u2's free album from my account but it has still been on my phone for the past few weeks. Can anyone help me? I can't swipe-delete because I have never downloaded it.
Edit: nvm disregard, i jst signed in and out
Message was edited by: Hanazawa88

Plus my apps like Mail and Safari randomly quit unexpectedly on me daily.

I took out a 1 month Zoosk subscription in 2012. I cancelled in my ipad setting but Zoosk have still been charging me for two years!!!

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I have contacted apple itunes about this and have not heard a anything bird form them. I have also contacted zoosk several times and still heard nothing. I now have the fraud team from my bank investigating! It seems that apple want no part in protecting us from these sites...
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As I told you in the other thread, you have to file the claim with the Small Claims Court now. You only have just over a month to file the claim (Limitation Act 1980: 6 years for England and Wales, 5 for Scotland, so if you are in Scotland, you have effectively lost your 1st year's amount).
Your amount is below the limit of £5000 and you can easily file the claim online. You said you have a book keeper, so I assume you will have all the paperwork on hand/filed away nicely. This will make your case easy to prove. You are not only allowed to claim the amount taken unlawfully from you (the mods here do not like the word stolen), but also your court fees and an 8% PA interest on the amount. You can also claim other costs in trying to recover your money from BT; for exampe a "reasonable" amount of money for your time, phone charges to BT, postage if you wrote to them, cost of paper, ink, etc...
Note that legal fees are not claimable in the small claims court, but you can easily find help on how to fight without legal representation elsewhere on the internet. Do not worry about not having legal representation if the case does go to court, the Small Claims Court is design for "little people" to fight the bullies.
Good luck and you will feel great when the cheque arrives (ask me how I know!).

I have upgraded twice but home page still says "your not using the latest version. Upgrade now"

When I open Firefox and the home page comes up it tells me that i am not using the latest version and should upgrade. I also run into a stop scrip issue when I go to clear the history. It usually takes three tries to clear the history.

I would have to guess that your home page is pointing to one of the what's new pages from a previous Firefox release. Nothing to be concerned with here. You can change your home page to point wherever you'd like by clicking Preferences/Options->General and changing the home page option.
For the stop script history issue, do you know what web page is causing the issue?

I've been overcharged on my bill

Hi, I've just received my bills. I get two separate bills, one for line rental (monthly), one for broadband / home hub.
My broadband / home hub bill has been overcharged, specifically on the usage details under 'other'. It seems that I'm being charged for calls made during the day, which shouldn't be happening as I am on the unlimited UK anytime plan as regards phone calls, which I set up on 31st March and have a letter confirming the details.
Anyone got any idea which number I should call or who I need to speak to? I can't just 'query a call' on my bill as that would be a time-consuming process for the number of calls I'd have to query.
Cheers.
Solved!
Go to Solution.

enormouschicken wrote:
Hi, I've just received my bills. I get two separate bills, one for line rental (monthly), one for broadband / home hub.
My broadband / home hub bill has been overcharged, specifically on the usage details under 'other'. It seems that I'm being charged for calls made during the day, which shouldn't be happening as I am on the unlimited UK anytime plan as regards phone calls, which I set up on 31st March and have a letter confirming the details.
Anyone got any idea which number I should call or who I need to speak to? I can't just 'query a call' on my bill as that would be a time-consuming process for the number of calls I'd have to query.
Cheers.
Hi enormouschicken and welcome
Ok, I'm a little confused here. There could be more!
Do you mean that you have a bill for landline rental and calls plus a bill for your broadband including home hub phone calls?
If I'm correct, have you been pressing 5 and then the number you want to call using the hub phone other wise you will be billed for phone calls using the hub phone. If I remember correctly the hub phone calls are free at evenings and weekends.
-+-No longer a forum member-+-

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adetoye50 wrote:
Dear Contacts Journal Support Team,
FYI, this is a user to user support forum. You are NOT addressing Apple here.
Honestly, I doubt anyone is really going to take the time to read the novel you have written.

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Hi, Derek -
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Sounds like Spaces is being activated somehow. With the wired keyboard and mouse in use, select the Exposé & Spaces control pane in System Preferences, click the choice in that pane for Spaces. See what the settings are. There are some activation settings in that pane - by default, F8 activates it.
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I upgraded to FireFox 4.0, then 5.0, but I'm still getting reminders to update vers. 3. How do I eliminate those reminders?

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In which folder did you delete updater?
If files already have been downloaded then remove the files in the updates and updates\0 folder.
You can delete active-update.xml and updates.xml as well if present.
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("%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox")
The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.
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HT1473 Could you remind me how to synch music backl from my ipod to my compputer - my ipod has my whole collection but my laptop has been upgraded and i lost my library

Could you remind me how to synch music back from my ipod to my computer - my ipod has my whole collection but my laptop has been upgraded and i lost my library

Follow the steps given here...
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Try starting in Safe Mode
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Try booting to Recovery and repairing the startup disk
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OS X Yosemite: Reinstall OS X
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

I've read similar questions and answers, but I am still terrified to upgrade from leopard to snow leopard. The only reason I want to is because I received an iPad which requires an updated system. I have an external hard drive. I have the disks to upgrade

I've read similar questions and have studied the answers, but I am still terrified to upgrade from leopard to snow leopard on my macbook pro. The only reason for doing it is in order to sync my macbook pro with my iPad. I do have an external drive which automatically backs up every hour. BUT.......I am techno-ignorant as well as techno-paranoid. I have the disks to update to snow leopard but knowing doing so may likely change/alter/lose/obliterate my current set-up, it actually makes me feel sick to think of it.
Years ago when updating via Apple Protection Plan tech support, my screen actually went blank, everything gone! The tech told me not to worry, that "we" would be able to restore things, but several hours later I was still looking at a primitive looking screen that wasn't anything like what I had before. His language was too technical, in that there was an assumption I understood things I had zero understanding of. Example: partition my external drive.
Anyway, living hundreds of miles from an Apple service provider, and no Apple techs in my community, I had to wait for a trip to an Apple Store where one of the wonderful guys at the genius bar spent a ton of time getting things back to normal and actually explaining it enough that I had a vague understanding.
So now I am in the predicament again and won't know what to do after installing the new disks and finding a likely mess or absence of documents etc. on my computer. I don't know how to access the external drive, and even if I did I wouldn't know how to move stuff from that to my computer.
Anyone have any suggestions?

I'm in the same boat as you, I've used Mac's since day one and neglected my Windows education and now it has come to haunt me as I have to learn it like a school kid.
Nearly 99% of all businesses and nearly 95% of everyone use Windows, Steve Jobs declared "The desktop wars are over, Microsoft won" a long time ago.
By 2015 tablets are going to be selling to consumers more than traditional computers, your living proof, you got a iPad.
Apple has already discontinued the Xserver, the Xraid, the MacBooks and the 17" Macbook Pro.
Apple has introduced BootCamp in OS X 10.6 and up, this allows a partition and drivers so one can install Windows on a Mac.
https://www.apple.com/support/bootcamp/
Why do you think they named it "BootCamp"
You can't run a older OS X version longterm like you have with 10.5 anymore, Mac's are being targeted for attacks and older OS X versions are dropped for security updates.
In fact your Mac might still be part of the 750,000 Mac strong Flashback botnet or infected.
https://en.wikipedia.org/wiki/Trojan_BackDoor.Flashback
http://arstechnica.com/apple/2012/04/how-to-check-forand-get-rid-ofa-mac-flashba ck-infection/
See here, Apple has no security updates for 10.5 users and soon 10.6 is going to be ignored next.
https://support.apple.com/kb/ht1222
1-1.5 years is the OS X upgrade cycle. Change everytime like it or not.
So I'm thinking about your long term future and how you obviously don't like change, need local assistance like it appears you first claimed.
So buy a new Mac and upgrade your OS X version whenever Apple shows it in AppStore.
When your machine can no longer upgrade to the newest OS X version, then you've got about another 2 more years of security updates before you have to buy a new machine or risk running a insecure one.
Learn here how to go about fixing your own machine and creating backups/bootable clones this way your not having to drive several hundred miles for a software or boot drive repair. Simply reverse clone your troubles away.
Most commonly used backup methods
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents
I'm of the maturity and experience that I know a Mac isn't always the best solution for everyone and even Apple doesn't provide the proper hardware, support or features for everyone. Why only store locations in high traffic ritzy areas?
Our SteveJobs fan here is under 18 years old with good eyes, he's not older like we are with bad or failing eyesight.
The new Mac's have hard to see glossy screens and the type/UI can't be scaled up easily to accomadate our older eyes, however a Windows 7 machine does allow up to 150% scale of the UI, type etc., and also there are anti-glare screen PC's and just about no more anti-glare screen Mac's.
I wrote this User tip in case you have trouble seeing the screen, at least you can scale the web browsing up
Web browsing for hard of seeing users
Apple might still be selling the anti-glare 15" non-retina on their online store, it's the "high resolution/anti-glare model"
But I can get a 17" 1080i HD anti-glare Windows 7 laptop at Sager for a lot more performance and screen size for the price than a Mac.
https://www.sagernotebook.com/index.php?page=category_browse&selected_cat=2
Screen size is important as the UI and text can be scaled up for easier reading.
Of course you do now have the option of having Windows pre-installed alongside OS X to begin your transition to the dark side.
Just call and they will accomondate, hold the option/alt key at boot time to swtich operating systems.
http://www.macmall.com/
Windows 7 looks just as good as OS X, the secret is having a good monitor with most PC's come with don't.
Good Luck and I hope I've given you a lot to think about.

Ive changed my apple id. in my iPad and iPhone under iTunes it's showing the new id but under iCloud still shows old I'd. I have been told to delete account and add in new one but worried in case lose all my stuff that's already saved in iCloud. any idea?

Ive changed my apple id. in my iPad and iPhone under iTunes it's showing the new id but under iCloud still shows old I'd. I have been told to delete account and add in new one but worried in case lose all my stuff that's already saved in iCloud. any idea?

If all you did was rename your ID, you can go to Settings>iCloud, tap Delete Account, choose Delete from My iPhone when prompted, then sign back in with your renamed ID. Deleting the account only deletes the account and any data you are syncing with iCloud from your phone, not from iCloud. Provided you are signing back into the same account and not changing accounts, your data will be synced back to your phone when you sign back in.
If, however, you are changing to a new account with a new ID, choose Keep on My iPhone when prompted. Then choose Merge when you sign into the new account and turn your iCloud syncing back on to upload your data to the new account.
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A relative synced my iphone with his laptop without me knowing. It had a passcode on the phone but the sync still worked. I have since found out he is quite IT knowledgeable and has been known to track other peoples phones. How is this data useful to him

A relative synced my iphone with his laptop without me knowing. It had a passcode on the phone but the sync still worked. I have since found out he is quite IT knowledgeable and has been known to track other peoples phones that he wants to know information about. How is my data useful to him and can he restore this data on another iPhone and run it parallel to mine? I have had people send me messages which I have not received. These have been screen shot to me later including time and I have just not got them. I had 4 weeks worth of messages go missing from my phone..I know that he synced my phone because his work laptops I'd came up in my settings. Also if the above can be done can he change the settings on my actual phone and access my location without placing tracking software on my phone. Can someone please help here as I can't restore a backup to my phone for obvious reasons and refuse to change my number because of this loser.

Connect the device to the computer.
In iTunes, select the content desired to sync.
Sync.
This is all described in the User's Guide, reading it may be a good place to start.

I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I upgraded broadband but I've still been overcharg...

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