I upgraded cs5.5 to cs6, serial number invalid

I upgraded cs5.5 to cs6 because I switched the platform from windows to mac. i downloaded it and not while installing it says that the serial number isn't valid. is it because i first have to deactivate the program me on my windows pc? how am i doing that then? thank you!

So then this is the same as the original posters question then... You must request to swap platforms and you are not allowed to use the same serial number if your are changing from Windows to Mac?
Platform or language swap policies
All product configurations, except for OEM bundles, are eligible for a platform or language swap.
You can also change your platform or language when you upgrade. Contact us to find out if you qualify for a platform or language upgrade.
You must give up all licensing rights to your current platform or language version.
You cannot swap previous versions of a product.
After swapping platforms or languages, you cannot cross back to your original platform or language version.
No more than five total (lifetime) cross-platform or cross-language upgrades or swaps are allowed per customer, regardless of the product.

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