I upgraded from the 4 to the 5s today

So I upgraded from the 4 to the 5s today at the Verizon store. The man who sold & activated it for me told me it could possible take all day. Well that was this morning & it has been at least 7 hours with no movement of the loading bar on the phone. It's stuck on a screen with an apple & a loading bar. It hasn't moved since we left the store & I have no idea if it is broke, frozen, or that slow. I need to use it for work & I'm assuming it is receiving my messages & calls because I cannot send messages with my old iPhone but I can still use it as long as it is on wifi. The 5s will not change from the blank apple screen with the loading bar.

I had this issue with my wifes phone. I had to connect it to iTunes then restore from scratch to get it to work. She has had to put all her apps and music back on from the iTunes Sync. When we tried to restore from backup it failed. I think it is an incompatability issue between iPhone 4 & iPhone 5.
My 5s restored from a backup of my 5 but only when connected to iTunes on the computer. I tried over wifi but wasnt successful. Try backing up your old phone to the computer in iTunes then restore your new phone from that back up, if it fails you will have to restore form new.

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