I upgraded my iMac and need to switch license to new computer without access to old computer?
I recently upgraded my iMac and had Photoshop CS6 migrated to my new computer. I'm unable to use photoshop now since I wasn't able to uninstall the software on the old computer. How can I switch my license from one computer to the next without access to the old computer or the access code?
If you bought it from Adobe, your serial number should be under the Adobe ID you used to buy it. Even if you did not get it from Adobe, if it was registered with Adobe, the serial number would be under "My Products" including the serial number of the product you upgraded from.
You can download the CS6 installer from here: Download CS6 products
Similar Messages
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Going out of town and need to switch to my MacBook. On my iMac I went to Settings cog / Preferences / Account / Sign out. Then when I try to sign in on the MacBook It says I have reached my limit and need to sign out of another device. I have tried several times over the last two days and keep getting the same error. How do I accomplish this?
Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html -
I am trying to install my creative cloud programs onto my new computer. When I go to the website and log in, it shows that I have a creative cloud membership, but says I have no products. Not sure how I get the program downloaded. Any ideas?
you can install and use on up to two computers at any one time with your single-user license so you need not sign out from your old computer's cc app.
but if you no longer want cc on your old computer, open your desktop cc app and sign out, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
to install on your new computer go here and download the cc desktop app using your adobe id, Download Adobe Creative Cloud apps | Free Adobe CC trial -
I have been syncing my I Pad 2 with a pc running windows xp. Now I have a new mac mini and want to switch the syncing to the mac. What do I do to protect the information and purchased apps on my I pad?
Backup and Restore
http://support.apple.com/kb/ht1766 -
Lost old email and need to transfer music to new computer
My old email linked to an old itunes account was hacked and I no longer have access. I can't reset my password so i can't authorize my new computer to use the old music purchased. is there anything I can do?
With respect to backup, you were on the right track. And I am not going to fault you for iCloud , but it is not really a system level backup facility. And I would say the lightning comes under natural disaster. Off-site can be taking a backup disk to a friend/family/office at work/bank safety deposit box, but somewhere that is not next door and is not in the same flood plain. Or it can be a true cloud backup service (CrashPlan, Mozy, Carbonite, SugarSync, etc...). NOTE: CrashPlan can be used in "Free" mode to backup across the net to a computer you control, or a friend/family members computer. Just arrange to locate some storage there. You can reverse the favor by hosting their CrashPlan backups on your system.
The new IMac has no firewire slot so it must be by USB . What about SATA?
You should have USB3, which is vary fast, and USB3 enclosure are not very expensive. I would go that route. If you want, you can get a Thunderbolt to Firewire adaptor, but I would only do that if you have some Firewire drives hanging around your house you wish to use. SATA is the cabling between the enclosure controller and the disk itself. Macs do not use eSATA, so that is not an option. Besides USB3 is way faster than your disk itself.
Bear with me. My grandson is helping with this. I am too old for it.
Dude! While I don't have any, my "Younger" sister is a "Grandmother"! You can do anything if you want to. And you seem to be doing very will.
NOTE: If the old Mac disk is "Toast", hopefully you can put the LaCie disk into the USB enclosure and recover using that.
<OS X Mavericks: Recover your entire system> -
How can i get a replacement install cd if I lost mine and need to put on a new computer?
Need to obtain a replacement CD or Photoshop Elements to instal on my new computer, I lost the CD
Mohogfan wrote:
Need to obtain a replacement CD or Photoshop Elements to instal on my new computer, I lost the CD
You can do what Barb has said but you could also try this link to see if it answers your question:
<http://helpx.adobe.com/x-productkb/policy-pricing/obtain-replacement-cds-dvds-manuals.html>
Media kits for older versions are pretty much difficult to get but you can still try. -
I have no idea what my itunes user name and password were from my old computer. I want to restablish my account on my new computer and then to icloud for my new iphone 4s.
Just what do you want to do?
In iTunes you can go to Store and sing out of existing account and sing into your account.
You can sync music and videos from the other computer if you sync by the manual method.
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12313If you just sync the iPod will be erased and its content replaced with what is on the second computer. -
Tips for upgrading from LR2 to 3 while switching to a new computer?
My old mac was a G5 so I finally joined the modern world with a new iMac. On the new machine I've installed LR3, but I'm still running LR2 on the old machine. I want to bring all my pics/catalogs/dbs over (most likely by getting an external HD case for the current drive of the old machine) to the new machine and into LR2. Any tips on how to import everything? Anything to watch out for? I have thousands of images, some of it paid work, and I don't want to lose anything. Thanks.
Rule No. 1: DON'T IMPORT!!
This is what I would do:
On the old machine and LR2, make sure you have one (or just a few) top-level folders for all your images, and they are showing hierarchically in your folder panel. You might have to use "Add Parent Folder" a few times to achieve this.
With the old drive mounted on the new machine, double-click the LR2 catalog to start LR3
You will be asked if you want to convert your LR2 catalog into an LR3 catalog
Confirm this action, which will build a new LR3 catalog from your LR2 catalog, leaving the LR2 catalog as it is
If your folders/images show missing (which I'm not sure about on a Mac when the same volume is mounted as an external drive), perform a "Find missing folder" on all top-level folder(s) of your catalog, pointing to the folders on the mounted volume
If needed/wanted, you can then move the top-level image folders from within LR to a different volume
If you need/want to move the catalog as well, copy the "[catalogname].lrcat" file and the "[catalogname] Previews.lrdata" folder to a different drive when LR is closed, and restart LR by double clicking the copied .lrcat file
Delete the old catalog after you're sure the new one works to your satisfaction
You might also want to consider copying your presets, plugins and ACR defaults from the old machine to the new one.
Beat -
I currently run Design Premium CS5.5 on my work computer, and need to move to a new computer.
The current version was set up by a previous employee, so I don't have the installation discs or serial number. Is there anything that can be done to make this possible?
properly install using the installation files and use your serial number to activate,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Download and installation help for Adobe links https://helpx.adobe.com/download-install.html
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
Motherboard crashed on old computer and need to install on a new computer
Motherboard crashed on old computer; purchased a new one but am unsure as to how to install. Plus I have to renew subscription. Am not sure how to progress from here. I also forgot to mention that creative cloud is used on two separate computers
Hi Larry,
You'll want to just go through the setup process again on the computer with the new motherboard. Install the Creative Cloud app and then all the applications again. The process is described here: https://helpx.adobe.com/creative-cloud/help/install-apps.html
Hope that helps,
- Dave -
How do I know what OS I have on my iMac? I've used it as a PC for years and need to switch over but I may be out of date with current software. I think I read Lion somewehere....? OS 10.5.8
Click on the Apple icon at the top left of your menu bar, then About this Mac.
OS 10.5.8 is Leopard. Lion is 10.7
As for upgrading:
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
but nobody knows for how long it will be available.
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard to bring it up to 10.6.8, or download the combo update from here:
http://support.apple.com/kb/DL1399
Check via Software Update whether further updates are required.
You should now see the App Store icon, and you now need to set up your account:
http://support.apple.com/kb/HT4479
To use iCloud you have to upgrade at least to Lion, but some functions are only available in Mountain Lion:
http://support.apple.com/kb/HT4759
You can also purchase the code to use to download Lion (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/ -
I am on a intel Imac and need to update to 10.5. How can i do this?
I am on a intel Imac and need to update to 10.5. How can i do this?
You really should update to Snow Leopard because Leopard is no longer in production. The following tells you about Snow Leopard but also what's need to upgrade past Snow Leopard should you be able and wish to do so.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s MobileMe service; fees and
terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer)
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
3. MacBook Pro (Mid/Late 2007 or newer)
4. MacBook Air (Late 2008 or newer)
5. Mac mini (Early 2009 or newer)
6. Mac Pro (Early 2008 or newer)
7. Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps.
Am I eligible for the free upgrade?
See Apple - Free OS X Mountain Lion upgrade Program.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.
How to Install OS X Updates Successfully
A. Repair the Hard Drive and Permissions:
Boot from your current OS X Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
B. Make a Bootable Backup Using Restore Option of Disk Utility:
1. Open Disk Utility from the Utilities folder.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Check the box labeled Erase destination.
5. Select the destination volume from the left side list and drag it to the
Destination entry field.
6. Select the source volume from the left side list and drag it to the
Source entry field.
7. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal
startup drive.
C. Important: Please read before installing:
1. If you have a FireWire hard drive connected, disconnect it before installing the update
unless you will boot from this drive and install the update on it. Reconnect it and turn
it back on after installation is complete and you've restarted.
2. You may experience unexpected results if you have installed third-party system
software modifications, or if you have modified the operating system through
other means. (This does not apply to normal application software installation.)
3. The installation process should not be interrupted. If a power outage or other
interruption occurs during installation, use the standalone installer (see below)
from Apple Downloads to update. While the installation is in progress do not use
the computer.
D. To upgrade:
Purchase the Snow Leopard Retail DVD.
Boot From The OS X Installer Disc:
1. Insert OS X Installer Disc into the optical drive.
2. Restart the computer.
3. Immediately after the chime press and hold down the "C" key.
4. Release the key when the spinning gear below the dark gray Apple
logo appears.
5. Wait for installer to finish loading.
6. Follow instructions.
E. If updating:
1. Download and install update(s)
2. Use Software Update, or
3. Download standalone updater(s). -
Upgraded my iMac and Office software no longer supported but I have many documents to access.
I recently upgraded my iMac and all its contents were transferred over to the new Yosemite model from Snow Leopard. I find I can no longer open and use the software Office for Mac 2004 and all its associated documents.
Message reads 'not supported'
Any suggestions, or do I need to buy new softwareIt's a shame then that Apple don't fully test their OS before unleashing it on the wider community, I wouldn't be in this situation if Maverics hadn't totally fu***d up my iMAC! Previous installs of new OS's have been faultless, my MAC is the best PC I have owned and I am never going back to Windows, however my purchases should remain 'MY PURCHASES' and should still be available for me to redownload because they are still in the 'MY PURCHASES' area of the App Store. If they are no longer available then users should be warned that unavailable items are about to be removed from the store before it happens. Backups of my music, files and external software purchases I have, the App Store purchases install directly and as such are not available as a download .dmg file....or are they, am I doing something wrong!!!
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How do I change the network settings on my Apple TV? We have two wireless options and need to switch.
Welcome to the Apple Community.
Settings > General > Network > WiFi and select your network. -
iPhone calendar appointments set to local calendar, and need
to switch to exchange calendar. Have to edit each appointment one at a time and
change to exchange calendar. Is there any method to edit all appoints in my
calendar at once and change the calendar setting?Not sure this will work but if you go into the Keyboard preferences, then click the Keyboad Shortcuts tab, and then the '+', you can add your own shortcuts for any application. I am not sure what happens if you try to override an existing shortcut since I haven't tried using this.
Edit/Update:
Probably against my better judgement I'll also throw this out there - there's an Unsanity haxie called Menumaster which might also allow you to do what you want. Against my better judgement because personally I stay clear of haxies. It's (all haxies) probably almost certain to break in Lion. They always do with each major release.
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