I upgraded my iphone4 to a iphone 5 and lost my icloud storage and most of my data Why

I recently purchased 20Gig of Icloud storage. I upgraded my iphone from a iphone4 to a iphone5. Before copy the APPs and data to my new phone.
I backedup my Iphone4 using ITUNES to both my computer and the icloud. When I try to restore it to my iphone5 I get the APPS but no contacts or
pictures. When I check the backup space available it indicates I only have 5GiG. What am I doing wrong
JEFF

Are you sure you are signed into the correct iCloud account? If you are and it isn't showing the correct storage plan you would have to contacts iCloud support for help.

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Message was edited by: roam

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jenniferfromnewport wrote:
Hi - thanks for your reply but as have no contact with him, how can I update the app without his password?
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