I upgraded my plan to 89.00 a year so i can convert word to pdf but it wont let me make changes

i upgraded my plan to 89.00 a year so i can convert word to pdf. But it won't allow me to make changes. Do i have to pay additional?

Hi Karen Tennyson,
May I know is this happening with all files or with a specific file?
Would you send your PDF document to [email protected] as an email attachment? 
I will check it from my end.Please add the link to this forum post for reference.
Regards,
Florence

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