I upgraded my storage plan, I do not need it and I am trying to downgrade but when I get to the last part where I am to click on "done", "done" is not illuminated and I can not complete the transaction...in other words, downgrade my storage
I am not able to downgrade my storage. The process does not complete on the last page.
LONG STORY---It took 78min16sec but I did get my storage downgraded. I called 1-800-MY APPLE (1-800-692-7533). After 5 min I explained my issue (same as yours - couldn't get DONE to click) and they said they needed to transfer me to Apple Care. 15 minutes later Apple Care said they needed to transfer me to iTunes ETA 15 more minutes. W-A-Y more than 15 min later, the Apple Care person, who did check back with me throughout the wait time, handed me off to iTunes. Apple Care and iTunes had talked and iTunes had my problem in the process of being taken care of as we began talking. The people were all very nice, knowledgeable and helpful. It took a LONG time, but the problem is now solved. Actually iTunes said that my storage had already been downgraded. iTunes also processed a storage upgrade refund for me.
SHORT STORY - Phone 1-800-MY APPLE (1-800-692-7533) and ask to speak to an iTunes Store Support Advisor to downgrade your iCloud storage plan.
Similar Messages
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I sync all songs, photos and videos between my computer and iPod classic with no problems, but when I get to sync info I get this message: "iTunes cannot sync Calendar and contacts to iPod. Try logging out of Windows adn then logging back in". Could you please help?
Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books. -
My iphone 4s will not shut off. I have tried every combination of sleep/wake and home (round) buttons with no success. Don't know what else to try. (Try telling that to the airline stuardess).
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
Set up in iPhone. Go to System Preferences, click on iCloud, get the message "move to iCloud", sign in, click on open iCloud", sign in again, and get only FindmyPhone? Thus, when I go to Iphoto to set up photo sharing, it says I have to have icloud account-go to sys preferences--then i go through the loop again? Suggestions?
jgtown wrote:
Now I have to get my sign-in for mobileme to be the same as my sign-in for Itunes, etc. so I have only one Apple ID!
You're not going to be able to: you can't merge accounts or transfer iTunes purchases from one Apple ID to another: but there is no problem about using two IDs.
Use your ex-MobileMe email address (which is also an Apple ID) for iCloud for syncing email, contacts, calendars, bookmarks, and PhotoStream.
Use your other Apple ID as before for iTunes, iTunes in the Cloud and iTunes Match.
There's no conflict about doing this, and you won't even notice as Keychain will log you in with the correct ID in each case. It's also better security not to have your iTunes login also your email address, given the number of complaints about hacked iTunes accounts. -
Before, when reading PDF files, I was able to copy and paste part of the book. Now it is not possible. I can copy but when pasting gets nothing.
Antes, quando lia arquivos PDF, eu conseguia copiar e colar parte do livro. Agora isso não é possível. Eu consigo copiar, mas quando vou colar o texto, não cola nada.Caro Fabiano,
Obrigado por ter contactado as Comunidades de Suporte Apple.
Na origem do seu problema podem estar várias causas. Nomeadamente:
O ficheiro (arquivo) que está a ler pode não ser texto, ou seja, pode ser texto transformado em imagem e exportado como PDF.
A aplicação de destino (onde está a tentar colar o texto copiado) pode não aceitar a colagem de texto formatado.
A aplicação que está a utilizar para abrir os ficheiros PDF pode não ser indicada para certo tipo de documentos. Experimente o iBooks, o Dropbox ou até mesmo o seu e-mail.
No caso de nenhuma destas causas estar na origem do seu problema, forneça, por favor, mais informações sobre a origem do ficheiro (descarga pelo Safari, Mail ou outro) bem como o destino (documento Pages, Keynote ou Numbers ou outra aplicação que não o iWork).
Atentamente,
Gonçalo Matos
Estou aqui para ajudar. Clique no botão "Reply" no caso de ter outra questão ou necessitar de outro esclarecimento para que eu possa ajudar da melhor forma que conseguir. -
Suddenly cannot send messages from ipad. Can send from iPhone and they show up on messages but when sending from ipad a they say not delivered
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457
How to watch FaceTime calls on the big screen with Apple TV
http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
I want to change my iCloud account. Buying iPad we gave a virtual (forwarding) email address.
We need to change to a real address.
But when we try to change the iCloud account, we can only change the password.
Note: we don't have a Mac, only an iPad and Windows.Welcome to the Apple Community.
Firstly, you need to change your details with Apple, Start here, change your country if necessary and go to manage your account.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
i have tried to update my iphone 3gs and i need to get ios5 and when i click on check for updates it says that itunes can not be contacted and check my internet connection but i have internet? how else can i get ios5 on my phone?
edit the hosts file on your computer and remove any lines that contain gs.apple.com. Disable your antivirus and firewall.
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i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?
If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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hello, I can not reset Iphone 3gs, I tried few times, but I only get a cable on the screen with Itunes icon. and Itunes does not see it. anyone can help me?
You may need to put the iPad in recovery mode to restore it.
http://support.apple.com/kb/HT1808 -
HT1414 i can't complete the iphone with ios 6 my car is not valid and what should i do ?
i can't complete the iphone with ios 6 my car is not valid and what should i do ?
Try rephrasing your question.
What does your card have to do with it and how do you complete a phone with ios 6?
What exactly are you doing, and what is the exact message you're getting? -
Hi I bought an app - storytime for kids, it had just two books and i downloaded three more books but when i tried to download the fourth book the app is not responding. can you help me? thank you.
Try force quiting the app. From the users guide:
Force quit an app: Press and hold the On/Off Sleep/Wake button for a few seconds
until a red slider appears, then press and hold the Home button until the app quits.
You can also remove an app from the recents list to force it to quit. See “Opening and
Switching Apps” on page 23. -
ipad is disabled and i had connect to itunes. but when i connected to my computer, its not sinc automatically , still ask me to enter the pascode first. so how can i restore my ipad ? seems my laptop didnt know or never get sinc with my ipad.
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY. -
I have used the resume tablet and put my resume into format but when emailing it, it will not open on windows. How can I change the format to where they will be able to open and view it?
I guess you mean one of the resume templates.
What "format" have you saved your finished resume in?
The only formats a Windows user will be able to open are .doc (Word), .pdf and rtf. The 1st 2 are usually the best.
There is no Windows version of Pages.
Peter -
My iPad will not charge, it can sync to iTunes and transfer data/music to it, but when plugged in to a USB or an A/C wall adapter all it says is not charging.
A lot of computers (especially older ones) generally do not provide enough power to their USB ports to charge the iPad at a sufficient rate - it may still be charging slowly, and should be a bit quicker if the iPad's screen is off (if you leave it for a while and then disconnect it from your computer you may find that it's battery percentage has gone up). The wall charger is usually the most efficient way to charge the iPad.
In terms of the wall charger, have you tried a different charger and/or cable, or do you know anybody else with an iPad so that you can try their charger and cable and they can try yours ?
Have you tried a reset to see if it charges after the iPad has restarted ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
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