I upgraded my storage plan, I do not need it and I am trying to downgrade but when I get to the last part where I am to click on "done", "done" is not illuminated and I can not complete the transaction...in other words, downgrade my storage

I am not able to downgrade my storage.  The process does not complete on the last page.

LONG STORY---It took 78min16sec but I did get my storage downgraded. I called 1-800-MY APPLE (1-800-692-7533). After 5 min I explained my issue (same as yours - couldn't get DONE to click) and they said they needed to transfer me to Apple Care. 15 minutes later Apple Care said they needed to transfer me to iTunes ETA 15 more minutes. W-A-Y more than 15 min later, the Apple Care person, who did check back with me throughout the wait time, handed me off to iTunes. Apple Care and iTunes had talked and iTunes had my problem in the process of being taken care of as we began talking. The people were all very nice, knowledgeable and helpful. It took a LONG time, but the problem is now solved. Actually iTunes said that my storage had already been downgraded. iTunes also processed a storage upgrade refund for me.
SHORT STORY - Phone 1-800-MY APPLE (1-800-692-7533) and ask to speak to an iTunes Store Support Advisor to downgrade your iCloud storage plan.

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