I upgraded my windows and I wish to reestablish Adobe Reader XI (I believe this is what I have paid for). How do I put this back on my computer?

If you had a paid product such as Acrobat Pro, re-download, install, and activate it with your serial number.
If you used an Acrobat.com online service, just sign in with your Adobe ID.

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Remove all current Adobe software. Download Adobe Cleaner Follow instructions.

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Hi there cortleavis90,
You may be able to download the purchases from the Past Purchases section of the iTunes Store. Take a look at the article below for more information.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
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I recently upgraded to Mavericks, and now I cannot get Adobe Reader to install.

I have a MacBook Pro with 10.9.2. I was unable to open the version of Adobe Reader I had been using, so I used CleanMyMac to uninstall it. I then tried to install Adobe Reader multiple times to no avail. I am able to download and begin the installation process, but depending on where I download from, I get one of two messages. One reads, "Package name is Adobe Reader XI (11.0.06) installer: Installing at base path / installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)"
The other error message, using the other AR download, says, "Found a higher version Adobe Reader in the installation location. Installation will terminate."
I have, as noted, uninstalled everything Adobe from the computer. I have turned the computer on and off. I have emptied the trash.
Any suggestions on something else to try?
Thanks in advance,
Elise

CleanMyMac is not really recommended software, you should take a look at the many threads on these forums that discuss whether it is needed & if it is safe to use.
Personally I don't think it is safe to use tools like CMM because they can encourage you to 'clean' essential system files that the OS needs. It also runs processes in the background that use up system resources for what purpose?
As for Adobe Reader. It's clear that CMM didn't remove all traces of Reader since Adobe's installer is still finding evidence of a 'newer' version installed (this seems like an error on the part of the installer).
You will need to follow Adobe's instructions for removing Reader correctly, instructions vary for each version of Reader, so you will need to try to figure out what was installed.
http://www.adobe.com/cfusion/search/index.cfm?term=remove+reader+mac&siteSection =home

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Hi, so you suggest I should be grateful for getting what I have paid for? Sorry but that's only getting what I paid for. Add to that, that this has been against the phone support I've used a lot of time and money for! I don't feel anything but hopelessness for the total lack of customer support. An expensive Mac Book Pro shouldn't fail after 2 years in the first place! But failure may of course happen with the best products, and Apple as well. The real fault however is Apple's arrogance and failure to fix it! Instead of getting help and guidance to a solution, I used hours and lost days of work, and was made to pay a lot for total unusable "assistance". I was even adviced to hold back on taking the Mac Book Pro to a store, as I was told the support person a senior, would figure it out. Well Apple definiately squezzed the lemon! Since the Time Capsule/Time Machine system didn't fuction I was also in a stale mate as I needed assurance that My files wasn't lost when delivering the machine for repair. I was adviced that could happen. Quite a deadlock wasn't it! As an expert on Quality Assurance I was also suffering lost revenue in my work for clients. I finally had to buy a Samsung Ultrabook as working machine and backup, a neccesity as Apple obviously cannot be trusted when needed. Bill Gates and Windows has one advantage over Apple, they know things can go wrong and hence have much better support. Apple support is a maze were only the strongest and most persistent get through. I am one as I didn't accept being treated like that. That's the only reason I finally got a repair. However the machine is still not functioning as mentioned. I have a case number, a phone number and mail address to a senior support person, whom I've been trying to contact for more than a week, He has still not responded to my mails or phone calls. I cannot even figure out how to contact Apple to complain about such ignorance. Note by the way that here in Norway I must pay to call support and more often than not there is more than half an hour waiting time. I might spend hundred of dollars in that "game" without even knowing that I will get the support I've paid for and only keep paying even more for wasting my time! This is simply not good enough, it is no less than arrogant and wrong! I frankly think Apple is doing a big mistake with such por treatmen of their customers.

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Hi Susan2014,
Thank you for using Apple Support Communities.
Since this issue is only happening in one of your apps, please force quit the app, and reopen it.
iOS: Force an app to close
Cheers,
Alex H.

I upgraded my windows and I wish to reestablish Adobe Reader XI (I believe this is what I have paid for). How do I put this back on my computer?

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