I upgraded to iOS 5 and everything deleted. I went to iTunes, went to the Purchased tab, and got all my music back. But not my movies.
I upgraded to iOS 5 and all the music had gone. But when I went on to iTunes, onto the 'Purchased' tab, I got all the music back from iCloud. But my movie wasn't listed. It was 'Paul' and it cost £10. When I look it up on iTunes, if I want it back it says I have to pay £10 again!!!! I am currently talking to Apple Live Chat Support and she is saying to write this up. Please help!!!!!!!!!!!!!!!!!!!
That is correct.
You only get one download of movies. It is your responsibility to backup your purchases.
Did you fail to transfer your movie to your computer before updating?
Similar Messages
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I got all my music from iTunes and when I play a track it doesn't play. I just got this new iPod so why isn't it playing my music
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete music from iPod and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
Recently I have switched out computers and had copied/ transferred my I ITunes library to the new computer and encountered problem. Many of the songs in the library were purchased from my old email address of that I no longer use nor did I remember the old password in order to authorize playing from the new computer. Request advice/assistance to where I am able to play songs acquired through lost password?
This is a user to user tech support forum. Posting questions and getting responses here is the extent of the support.
If you want phone support, call Apple and pay for it.
Posting your phone number of a public forum is not smart, I have asked the moderators to remove it. -
I accidentally pressed the "x" button in the "Purchases" tab and now my Lion App is gone
I accidentally pressed the "x" button in the "Purchases" tab and now my Lion App is gone from the purchases tab.
It's still accessible. All you've really done is hidden the app. To restore it to the list, go to "Featured" in the Mac Store menu bar and then click "Account" in the side bar on the right, under "Quick Links". The Account Information page will have three sections. The middle section is "iTunes in the Cloud." In that section, you will see "Hidden Purchases: You have hidden X items" and to the right of that bit of text, you will see a clickable link labeled "View Hidden Purchases". Go ahead and click that link. Any apps that you have hidden, deliberately or otherwise, will be listed there. To unhide an app, click the "Unhide button" to the far right of the app's name.
Yea, it can be disconcerting to see an app disappear unintentionally. Apple might want to consider a menu button for viewing hidden purchases. -
Just bought an IPod Classic and put 3 songs on my iTunes account - 1 purchased and 2 from a CD. I can't sync and the screen shot shown in the help section doesn't ressemble my scren views. i have now been on hold for 55 minutes despite a mesage saying "15 minutes or more" that implied a much quicker experience. This is really an unimpressive begining.
Just bought an IPod Classic and put 3 songs on my iTunes account - 1 purchased and 2 from a CD. I can't sync and the screen shot shown in the help section doesn't ressemble my scren views. i have now been on hold for 55 minutes despite a mesage saying "15 minutes or more" that implied a much quicker experience. This is really an unimpressive begining.
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In iTunes 10.3, the 'Purchased' tab only shows apps and books
.... not music. I wish to redownload some old purchases. Why is it not appearing?
Sorry, but iTunes in the Cloud re-downloading of music is (probably due to licensing) only available in the US right now. If you didn't get the music transferred from your iPod to iTunes before the iPod failed, you may be out of luck and have to re-purchase your music. You can try contacting iTunes Store Customer Service (select the "Music Purchases" or "Video Purchases" category, as appropriate, then "Lost or Missing Items". You'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) ") and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.
Good luck. -
When I start to download Mavericks, I see the "downloading" Icon in the Launch Pad.It doesnt seem to move no matter how long I leave it. When I check the Purchases tab in the App store I either see no sign of mavericks downloading, or I see mavericks under "other purchases with nothing other then that.
To make sure it wasnt me that was the problem I downloaded two other apps and they worked fine. BUT when I tried to Install Mountain Lion it acted the same way that Maverivcks did, just stalling on downloads and not showing up in the purchases tab
Any help would be much appreciatedThere does not seem to be a single solution that works for everyone in all cases.
Try each of these three potential solutions. The sequence is not important.
1. From Mac App Store: How to resume interrupted downloads
Open the Mac App Store.
From the Store menu, choose Sign In.
Enter your Apple ID and password.
Click Purchases to get to your Purchases Page.
Click the Resume button next to the app name.
2. Restart your Mac.
3. Follow this procedure to enable the App Store's Debug menu so that you can reset the App Store:
You will need to locate the Terminal app in your Mac's Utilities folder. It looks like this:
Find it by selecting Utilities from the Finder's Go menu.
Open Terminal.
Copy (triple-click to select the entire line) and Paste the following line into the Terminal window, followed by the Return or Enter key:
defaults write com.apple.appstore ShowDebugMenu -bool true
Quit the App Store and re-open it. There will be a new menu in the App Store named "Debug". From that menu first select Clear Cookies, and then Reset Application. Nothing will appear to happen.
Try to download Mavericks again. You will need to sign in again.
You can leave the Debug menu present, but if you want to get rid of it choose Enable Debug Menu, and then quit the App Store. Next time you launch the App Store the Debug menu will be gone. -
I have th iPhone 4s and recently upgraded to ios 7. This has really messed with my ability to listen to and delete voicemail messages.
bmichaelcycle wrote:
I have th iPhone 4s and recently upgraded to ios 7. This has really messed with my ability to listen to and delete voicemail messages.
Can you explain in detail what ability? -
Does upgrading to iOS 8.1 delete your voicemails?
I'm using iOS 8. Does upgrading to iOS 8.1 delete the voicemails on your phone?
YYou would need to know your voicemail passcode and enter it and your voice mail will be intact.
you can get that info from your phone carrier. -
after upgrading to IOS 5.1 I no longer can see Verizon at the top of my Iphone and under settings>general>Network>says Not Available Why is this? Did the upgrade cause this?
steveSee this tip --> http://support.apple.com/kb/TS1559
If this doesn't resolve it you most likely have a hardware failure. Fortunately, your phone is in warranty, so if you take it to an Apple store they will replace it. -
I installed iOS 7 and it deleted some of my contacts, as expected, so I just resaved them all. There's one particular number that will save but in my messages, it shows up as the number instead of the name saved. How do I fix it? And why is it doing that?
I had this problem too, I fixed it by going to my settings and under general at the bottom there is a reset option, go there. One of the options should be reset network settings, select that one. I’m not sure why it happens but that worked for me; hope you have the same luck!
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After recent upgrade to IOS 7 i an seeing systems rebooting very frequently. it just goes offline and comeback online after some time. IS this hardware issue or others also facing the same
Hello there, Kishoresaraogi.
The following Knowledge Base article provides some great steps to troubleshoot your issue:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Particularly:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Connect the device to your computer.
Open iTunes.
Select iPhone, iPad, or iPod in the Devices list.
Click the Summary tab and select "Manually manage music and videos".
Click Apply.
than it says it'ss erase my iphone and sync with itunes library.
what should i do?It wil only erase the music and videos. Nothing else.
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Find my friends Icon disappeared after upgrade to ios 8. I tried restarting as well as reinstalled the app but its not working. I can find it in Usage, but not in spot light. Pla help!!
I have exactly the same problem on a 4S on iOS 8. Have tried uninstalling, deleting FMF from backup, resetting phone and restoring from backup, but the problem remains. Sometimes the icon appears on a backup Home screen in iTunes, but it never appears on the phone itself. The app is accessible by going to the store, purchases and opening it from there. The app appears to have been running the whole time, but becomes invisible anytime I return to the home screen.
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Hi everyone! I tried to install the new iOs 7 on my iphone 4, but it wasn't completed (showing error 4005). Now, my iphone is stuck on the itunes' logo with the usb cord, and I can't use my phone. And itunes doesn't detect my iphone when I connect it on my computer, so I can't put it in recovery mode or someting like that... What can I do?? I tried everything they tell me to do in the apple support but nothing seems to work. Thank you!
No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine.
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