I upgraded to OS X 10.9.4 and my Autocad not open.
After updating, my AutoCad not open. What can I do?
If you don't already have a current backup, back up all data. There are ways to back up a computer that isn't fully functional. Ask if you need guidance. You can skip this step if you don't care about the data that hasn't been backed up.
Reinstall the OS.* Your data should be unaffected unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.
Similar Messages
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i upgraded my iphone os to 4.01 and i have not been able to sync to my computer. The error message I get says the Iphone connected is not recognised what can i do to solve this problem.
Did you try to connect in recovery mode? iOS: Unable to update or restore
Also check here: iOS: Device not recognized in iTunes for Windows
And make sure your security software is set up right: iTunes for Windows: Troubleshooting security software issues -
Upgraded to Lion. Microsoft office home and student 2007 not compatible. what do i need to do to be able to access office files?
RRFS is correct, however you are incorrect. There is no such thing as MS Office for Mac 2007, your software is probably MS Office for Mac 2004! You can upgrade to MS Office for Mac 2011 for as little as $97 at www.macsales.com or Amazon has it for $90.00.
Once you have upgraded all of your Office data files can then be opened. -
I upgraded from PS5 to PS 6 and Bridge will not open in RAW, AMT Failure, also will not let me update and closes Bridge down.
I have uninstalled and reinstalled 3 times and still no success. Any suggestions?What system are you on? Did you run the Creative Suite Cleaner Tool inbetween your install attempts? If not, try that to produce a "clean" install with factory defaults. Other than that there could be some specific system issues at play, but again, we'd need to actually know what system you are on...
Mylenium -
Upgraded to lion and now songs and books bought on my Mac will not open on my iPad....songs are " waiting" forever and books will not open when
selected. Thanks for any help anyone might be able to provide.Upgraded to lion and now songs and books bought on my Mac will not open on my iPad....songs are " waiting" forever and books will not open when
selected. Thanks for any help anyone might be able to provide. -
IPhoto and iMovie will not open with Mountain Lion upgrade.
Since upgrading to Mountain Lion OS 10.8, my iPhoto and iMovie will not open. I am using a newly purchased MB Air. I re-installed iPhoto from the App Store after trashing my previously installed iPhoto application. IPhoto Library Manager was downloaded as recommended on Apple Support but also will not open. I also tried to trach the iPhoto plist as recommended by a community member. Each application (iPhoto and iMovie) bounces above the dock and message received that application unexpectedly closed. Thank you for any recommendations.
Process:
iPhoto [2167]
Path:
/Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier:
com.apple.iPhoto
Version:
9.3.2 (9.3.2)
Build Info:
iPhotoProject-670063000000000~2
App Item ID:
408981381
App External ID: 9487287
Code Type:
X86 (Native)
Parent Process: launchd [140]
User ID:
501
Date/Time:
2012-08-12 14:53:21.268 -0500
OS Version:
Mac OS X 10.8 (12A269)
Report Version: 10
Interval Since Last Report:
5547 sec
Crashes Since Last Report:
26
Per-App Interval Since Last Report: 18 sec
Per-App Crashes Since Last Report: 21
Anonymous UUID:
501D2913-2E99-4E4F-8DDA-9219A5FA4A58
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000ac600000
VM Regions Near 0xac600000:
__DATA/__OBJC
00000000ac5ff000-00000000ac600000 [
4K] rw-/rwx SM=COW /usr/lib/libobjc.A.dylib
--> Submap
00000000ac600000-00000000ac601000
r-x/rwx process-only submap
__IMPORT
00000000ac600000-00000000ac601000 [
4K] rw-/rw- SM=COW /usr/lib/libobjc.A.dylib
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ???
0xac600000 objc_assign_ivar + 0
1 libobjc.A.dylib
0x945aed47 object_setIvar + 353
2 libobjc.A.dylib
0x945aebda object_setInstanceVariable + 80
3 com.apple.AppKit
0x94cf8461 -[NSNibOutletConnector establishConnection] + 486
4 com.apple.AppKit
0x94cca15f -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1002
5 com.apple.AppKit
0x94ca8762 loadNib + 373
6 com.apple.AppKit
0x94ca7d84 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 819
7 com.apple.AppKit
0x94ca795f -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 256
8 com.apple.AppKit
0x94ca76ec +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 418
9 com.apple.AppKit
0x94ca3688 NSApplicationMain + 447
10 com.apple.iPhoto
0x00010f40 0x1000 + 65344
11 com.apple.iPhoto
0x00010409 0x1000 + 62473
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x912569ae kevent + 10
1 libdispatch.dylib
0x995e1cc5 _dispatch_mgr_invoke + 993
2 libdispatch.dylib
0x995e17fd _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib
0x912560ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x967d804c _pthread_workq_return + 45
2 libsystem_c.dylib
0x967d7e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x967bfcca start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib
0x912558e2 __psynch_cvwait + 10
1 libsystem_c.dylib
0x967da289 _pthread_cond_wait + 938
2 libsystem_c.dylib
0x967da512 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation
0x96299506 -[NSCondition waitUntilDate:] + 404
4 com.apple.Foundation
0x9629932d -[NSConditionLock lockWhenCondition:beforeDate:] + 282
5 com.apple.Foundation
0x9629e880 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.proxtcore
0x01a3cba2 -[XTMsgQueue waitForMessage] + 50
7 com.apple.proxtcore
0x01a3bb60 -[XTThread run:] + 416
8 com.apple.Foundation
0x9626b318 -[NSThread main] + 45
9 com.apple.Foundation
0x9626b29b __NSThread__main__ + 1396
10 libsystem_c.dylib
0x967d5557 _pthread_start + 344
11 libsystem_c.dylib
0x967bfcee thread_start + 34 -
I purchased a Lightroom upgrade (4 to 6) four hours ago and can still not download it
Hi there
Occasionally orders are reviewed manually during US business hours. We would expect your order to be released within 8 hours.
Sorry for any inconvenience caused.
Kind regards
Bev -
5 crashes after upgrade to ios my address book immediately and I can not access emails, because the password is wrong and when I go to mail settings crashes the application immediately from
Same issue also. Occurring both on my iPad 2 and iPhone 4 after upgrading to ios 5
By the way, Mattban and Sancasslano, are either of you also experiencing any of the following issues:
* Problems with Contacts either crashing or listing no names
* Problems with turning iCloud on or off for application under Settings->iCloud... On both mine I just get a pop up saying that iCloud is being turned off but Contacts then just locks up.
* General problems when trying to synch applications on the iPad or iPhone over iCloud?
I am wondering if all these issues are in someway related to and whether it is worth trying to turn off iCloud somehow, though I cannot work out how this can be done once set up. -
After upgrading thunderbird worked somewhat and now will not open.
Thunderbird was acting weird so I upgraded to whatever came up after clicking update. It worked a few times and now will not open. Clicking it produces the timer spiral for a second or two and then it stops not opening program, would like to know how to fix or at the least be able to retrieve emails and dictionary. running win 7
Thanks,
DavidThunderbird was acting weird so I upgraded to whatever came up after clicking update. It worked a few times and now will not open. Clicking it produces the timer spiral for a second or two and then it stops not opening program, would like to know how to fix or at the least be able to retrieve emails and dictionary. running win 7
Thanks,
David -
After upgrade to 10.9.1 office for mac 2011 will not open most excel files.
After upgrade to 10.9.1 office for mac will not open most excel files. The files will open in open office. I have tried re-saving as excel file, no joy.
I have repaired permissions, no joy.
below are the results of EtreCheck scan.
Hardware Information:
MacBook Pro (13-inch, Early 2011)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 5 days 3:45:14
Disk Information:
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (64.84 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5970H
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
org.virtualbox.kext.VBoxDrv (4.1.2)
org.virtualbox.kext.VBoxUSB (4.1.2)
com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5)
Startup Items:
VirtualBox: Path: /Library/StartupItems/VirtualBox
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.logmein.logmeinblanker.plist 3rd-Party support link
[System] com.logmein.logmeinserver.plist 3rd-Party support link
[System] com.logmein.raupdate.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
[System] com.sharpcast.xfsmond.plist 3rd-Party support link
[System] com.teamviewer.teamviewer_service.plist 3rd-Party support link
[System] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link
[System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
Launch Agents:
[System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link
[System] com.logmein.logmeingui.plist 3rd-Party support link
[System] com.logmein.logmeinguiagent.plist 3rd-Party support link
[System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
[System] com.teamviewer.teamviewer.plist 3rd-Party support link
[System] com.teamviewer.teamviewer_desktop.plist 3rd-Party support link
[System] org.macosforge.xquartz.startx.plist 3rd-Party support link
User Launch Agents:
[not loaded] .dat0157.000 (hidden)/Users/fboyd3/Library/Application Support/Spotify/SpotifyWebHelper
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
[not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link
[not loaded] org.virtualbox.vboxwebsrv.plist 3rd-Party support link
User Login Items:
iTunesHelper
GrowlHelperApp
Alarm Clock
Canon IJ Network Scanner Selector2
Microsoft Database Daemon
SugarSync Manager
Neat
LogMeIn
Dropbox
Spotify
Spotify
AdobeResourceSynchronizer
Internet Plug-ins:
LogMeInSafari64: Version: 1.0.730 3rd-Party support link
OVSHelper: Version: 1.0 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 3rd-Party support link
AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
DivXBrowserPlugin: Version: 2.1 3rd-Party support link
LogMeIn: Version: 1.0.730 3rd-Party support link
Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.8
LogMeInSafari32: Version: 1.0.730 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.03 - SDK 10.6 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.4 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link
EPPEX Plugin: Version: 3.0.0.0 3rd-Party support link
WidevineMediaTransformer: Version: (null) 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 25 Outdated! Update
Safari Extensions:
DivX Plus Web Player HTML5 <video>: Version: 2.1.0.900
Open in Internet Explorer: Version: 1.0
ClickToPlugin: Version: 2.5.3
DivX HiQ: Version: 2.1.0.900
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
Move-Media-Player: Version: npmnqmp 071705000010 3rd-Party support link
WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
DivX 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
Java 3rd-Party support link
Old Applications:
Microsoft Language Register: Version: 14.3.4 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
/Users/[redacted]/Library/Application Support/WebEx Folder/1326
Cisco WebEx Event Center: Version: 1304.07.2811.0 - SDK 10.5 3rd-Party support link
convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link
asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
Neat ADF Scanner 2008 10_5: Version: 1.0.0.15 - SDK 10.5 3rd-Party support link
/Library/Image Capture/Devices/Neat ADF Scanner 2008 10_5.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
/Users/[redacted]/Library/Application Support/WebEx Folder/1324
convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link
Cisco WebEx Meeting Center: Version: 1304.23.2811.0 - SDK 10.5 3rd-Party support link
asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
atmsupload: Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link
Amazon MP3 Downloader: Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.4 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.4 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.4 - SDK 10.5 3rd-Party support link
/Applications/iWork '09
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
/Users/[redacted]/Downloads
Install Spotify 7: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 3: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 2: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 4: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 5: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 6: Version: 1.0 - SDK 10.5 3rd-Party support link
Time Machine:
Time Machine not configured!
Top Processes by CPU:
97% Microsoft Outlook
16% Google Chrome
5% WindowServer
3% Finder
2% EtreCheck
Top Processes by Memory:
180 MB Finder
164 MB soffice
156 MB mds_stores
147 MB Google Chrome
131 MB Numbers
Virtual Memory Information:
928 MB Free RAM
2.59 GB Active RAM
1.22 GB Inactive RAM
1.57 GB Wired RAM
31.52 GB Page-ins
1.33 GB Page-outsFollow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper (v 2.8). Earlier versions than the one released in 2012 require more extensive work to uninstall all its components.
The effects of having actually used MacKeeper to do anything are a completely different matter. The fastest way to take an exquisitely designed and painstakingly engineered Mac and make it run like a steaming pile of dung is to install and use such ill-conceived "cleaning" or "security" products. This is just one example of a broad category of time- and money-wasters capable of causing damage that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. Never install such junk on a Mac.
If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
Quit the MacKeeper app if it is running.
Open your Applications folder: Using the Finder's Go menu, select Applications.
Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
Just click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk. -
I just upgraded to ios 6 on my iphone 3gs and I noticed on a couple of incoming emails that the images and information are not being displayed. There is a blue square box with a blue question mark inside. I already tried to press the home key and power key to restart. The email still does not display correctly. I went on my laptop to retrieve that same email and I was able to see the graphics and information, so the problem is on the iphone. I received two emails like this, so I'm missing all the important information. I also tried to retrieve my email through the internet browser and I still have the same problem. Any suggestions? Thanks!
I forgot to mention that I have an Ipad 2 also and I can view the email information on there also. I received an email from Party city and it said to click here to print out the coupon. So I click the coupon and there is the little blue box with the question mark. This is the first time I've seen this happen, as I have printed out the coupons before. Maybe it has to do with the IOS6 update, because this just started to happen right after the update.
-
AFTER OS3 UPGRADE, 2GEN IPOD TOUCH HAS NO AUDIO and APPS WON'T OPEN
I installed iTunes 8.2 last week. Today I upgraded my 2gen iPod Touch to OS3 and there is no audio for songs purchased through iTunes. Songs that I have ripped from CDs have audio. Podcasts have audio. Songs I purchased from iTunes are not yet DRM free (I haven't paid yet to do so), so is this something about DRM or a OS3 problem?
Also, apps (from the store) icons appear on the iPod, but will not open when tapped.
I have done reset and restore. Any thoughts would be appreciated. Hope I won't have to wait for Apple to fix this. Thanks for your help.I actually just had a call with an apple IT person - he had me go to "settings" on my touch, and reset, then "reset all settings".
my volume bar came back and it is now working with all my speakers, in the car, headphones, etc.
hope this helps. -
I just upgraded to FF 4.0 on Win7 and I noticed that "Open in new tab" does not work
I just upgraded to FF 4.0 on Win7 and I noticed that when you click a link and select 'open in new tab' it copies over the correct link to the address bar but doesn't open it.
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]] -
Upgrade to 7.1 and Quicktime will not open
I upgraded to QT 7.1 when I got an ipod this week and now I cannot open quicktime at all. I cannot put movies on my ipod due to this. the message I get when I open QT is:
"Buffer overrn dectected!
Program: C:\programfiles\quicktime\quicktimeplayer.exe
A buffer overrun has been detected which has corrupted the program's internal state. the program cannot safely continue execution and must now be terminated."
Due to this I cannot put videos on my ipod and I would like to use that feature.Look to the app developer to provide that information when browsing the iTunes Store.
The iPod Touch still works, so what's your problem with it? It still works with older apps, it still does what it's intended to do.
If you aren't happy then sell it and buy a new one. -
I just upgraded to 4.0 and Firefox would not open
I then uninstalled and reinstalled--same result; now have downloaded 3.6.17 again and I'm up and running again.
Symptoms were: tried to launch program and it went into never-never land. Left for coffee and when I came back it was still not open (approx 10 min). Checked CPU usage which was pegged at 100% for Firefox.exe Nothing else was running. No window, no Firefox minimized bug on the bottom of the page, a big nada.
Too bad, Mozilla. I'm sure I'm not alone in this.
I don't need an answer. Just wanted to make a note. Hopefully something will be posted when the problem is fixed; otherwise I just won't upgrade.Ok so maybe I am a little slower than most- but the solution is actually on the page referenced in the first reply- the key is, when the customize window is open, that is when you can click and drag the home button to the left side of the screen! You can't move it without the customize window being open, nor is the home button in the customize window.
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