I upgraded to windows 8.1 and now I can not retrieve my documents

I am using a HP pavilion. Was asked with a pop-up to go to microsoft app store to update windows 8 to 8.1. I did that and now can not retrieve my documents. The printer needed reloaded, too. I tryed reinstalling microsoft office, but didn't work.
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Hi hainesblum, welcome to the HP Forums. The documents that you cannot retrieve after the upgrade to Windows 8.1, were they in your 'Documents' folder? It is possible that your 'Documents' folder has been moved to 'Documents' under the 'Skydrive' folder.
If that doesn't help, please let me know the model number of your computer.
How Do I Find My Notebook Model Number?
How Do I Find My Desktop Model Number?
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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