I use a web site called ACRIS- up until yesterday I could access all parts of the site, including calling up images of deeds. Now I can no longer get the images via firefox, but can them via windows explorer. Why? How do I fix this?
I use a web site called ACRIS- it allows me to access NYC Finance dept records- specifically images of deeds. Up until yesterday I had no problem. Then without any apparent reason I could access all parts of the site, but could not access the deed images. First I thought it was a problem on their end, which sometimes happens, but after waiting 24 hours I was still having the problem. Then I tried windows explorer and it worked without any problem. How do I fix this?
Hi jeffbeal,
First question I would ask is what has changed recently? Did you add any new extensions or add-ons?
I'd try starting Firefox in [[Safe Mode]]. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the [https://support.mozilla.org/en-US/kb/Troubleshooting-extensions-themes Extensions and Themes troubleshooting guide ] and the [[Troubleshooting plugins]] article as well.
Hopefully this helps!
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