I use an external HD (WD My Passport) to store my iPhoto photos. When I backed these up on another EHD (WD My Passport Ultra), thumbnails, and a lot of the photos did not copy (show "!"). Now 1st HD says its on a locked volume? What happened?

I use an external HD (WD My Passport) to store my iPhoto photos. When I copied these up on another EHD (WD My Passport Ultra): thumbnails, and a lot of the photos did not copy (show "!"). Now 1st HD says its on a locked volume? Why?
Right before the coping finished (started with a 40 hour copy time (I know it's estimated), and with about 30 minutes left, a window popped up and said there was a name conflict between the two HD. Then it wrapped things up in a minute or so. We had formatted the new EHD for Mac. What happened?

Oh my! Obviously, I don't know what I'm doing. But I do know that my goal was to do both---backup AND free some space. My iMAc is old (2006) and I upgraded it a year or so ago to Snow Leopard. I didn't think I had the capability of backing up without an external drive, but maybe I do since I upgraded. Do I?
But I bought this My Book mostly for freeing space because I like to make cards in Photoshop and I'm forever running out of space when I get too many layers (don't really know what I'm doing there, either).
Is there some way that I can rectify my mistakes and start all over?
Thank you so much for beng so prompt with your reply and patient with mine. I tried for so long to see the dialog box with the library listings. When I launched iPhoto, even with holding down the Option key, it kept immediately launching into the full screen. Finally, after an hour of doing it over and over again, it worked when I held the key down for 5 minutes. Then when I was typing my reply, I kept getting a message to "Request Time Out." Didn't know how to do that, so kept hitting the OK button and kept typing for another half minute. Finally, when ready to send, Safari couldn't do it. "Try again" exasperated me until I realized I would have to begin again and use Firefox. When I got there and ready to type, I got the message that my message had been retrienved and did I want to use it?!!
So your kindness is very much appreciated.

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HT1766 Hello there, started to sinc my iPad 3 to my iPhone 5 with iCloud and a lot off the items did copy over, I was connected to a power supply but for some reason it's still missing half the items and I am struggling to retrieve them can you help pleas

Hello there, started to sinc my iPad 3 to my iPhone 5 with iCloud and a lot off the items did copy over, I was connected to a power supply but for some reason it's still missing half the items and I am struggling to retrieve them can you help please.
Thank you Callum Gordon

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

I deleted and reinstalled CS5. The update did not complete.

I deleted and reinstalled CS%. the reinstall did not complete. Albert Crook [private data removed] help me complete the install.

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT4993 I dropped my phone, it landed in the screnn, did not break, but now will not turn on or do anything?

I dropped my I phone 4s on the floor, the screen did not crack or break, but now it will not turn on or do anything, I have placed it on the charger, any one have any ideas/

Take it in for service.

When I try to open some web sites i am blocked by MOZILLA and redirected to a site I did not want and am unable to close or go back without going back to the home page. Help help help

I have removed the check from the pop up blocked in the MOZILLA options but still get this problem of not being able to open certain sites. The MOZILLA icon appears with the three options available, but before i can click on one I am automatically redirected to a site I did not want, and when I try to go back it will keep coming back to the site MOZILLA put on the computer. I have to close and go back to the home page and start all over again. I have installed a new virus protection system STOPZILLA and could this have any bearing on the problem. After awhile it becomes very frustrating trying to get on line information and being continually redirected. Any ideas?

There are other things that need attention:
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
*Shockwave Flash 10.0 r32
Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
*http://www.adobe.com/software/flash/about/

My phone is unresponsive, like a black screen, except bright colors streak the screen. I tried plugging it into the computer but it says its an unknown device. What happened?

I recently plugged in my phone to the computer to download some music. It was resyncing and copying an app, while simultaneously I was on snapchat when suddenly a big wave of pink covered the bottom of the screen, then streaks of bright colors covered the whole screen. I cant turn it off because I use assistive touch, which is now covered by the streaks. Right now I'm waiting for my phone to turn off by itself, hopefully, because it was low battery when I plugged it in. Not only that, but when I plug it into the computer it says the device and port are 'unknown'. What happened? Is my phone broken? Please help me.

See if you can connect in recovery mode and restore your device, explained in this article:
iOS: Unable to update or restore
If you can't, you should get it serviced.
Apple - Support - Service Answer Center

Just got iphone 5s, when I recopied my itms from backup, the songs did not copy to the new device, it states I can download them from iCloud, hw do I get my itunes library back on my iphone

i cannot copy my songs in my itunes library and have them stored on my iphone. It keeps telling ,me that I can access music in icloud. Songs can be downloaded and played via wifi or a cellular network. I want to copy all them back to my phone without haveing to go on phone and download each from icloud again. Help

Unless as part of a backup, or stored somewhere else, they are gone.
Your son needs his own Apple ID for iCloud, FaceTime & iMessage. He can continue to use yours for iTunes content, but for everything else, he needs his own.
When you did what you did, as far as iCloud knows, this is the same person with multiple devices, and that's they way things are supposed to work: keep everything in sync.

The iMac would not take my sims3 generations disc randomly and now it is saying its a blank disc? What do I do?

I have been playing sims on my computer for a year and just a few weeks ago it started acting up. It would sound like the game was going to load but then it would eject the disc.
Now, I am trying to put it in and it is reading it as a blank disc. I don't know if it is reading it wrong or ifit really damaged the disc. What do I do?

yes, your option is as limited as getting it into the hands of an apple store employee (or if you have to ship it.. if there is not a store close by)
My wife's old 3G had this problem, it is a battery issue. They replaced my wife's iphone within a day, but I'm not confident any amount of user troubleshooting will fix your problem

IPhone told me I needed to restore and update, also said the phone did not have an IMEI number. I tried to restore from iTunes but keep getting an error message.

Ok I need help. I went to use my phone, put in my passcode, emergency dial came up, then the phone said I didn't have an imei #. I hit the back button and then I was told I needed to restore and update using iTunes. I tried several times to do this and my phone is still not working. It acts like it's updating, but once the bar reaches the other side of my phone, iTunes tells me there was an error. I used all the ports on my pc, changed cables, restarted my pc, and still nothing. Can anyone please help me. This phone is my life and I can't afford to get another one.

Sounds like you might need to take it to an Apple Store but if it is an iPhone 3G it would no longer be under warranty.
Looking at the Apple Store online you can get an iPhone 3GS from $49 on AT&T if it comes to having to get a new one. Your other option is second hand.

TS1362 I purchased an album from itunes and a song in the middle of the album did not download completely. So, the song obviously cannot be transferred to my ipod because the file cannot be converted. What can i do?

I purchased an album from itunes, and a song in the middle did not download completely. All the others did. So, I obviously could not transfer that song to my ipod because the file could not be converted. What can I do?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

I create a birthday calendar in iCal and then click on it in iphoto at the begining of the calendar project each year. Some how the birthday did not populate the photo calendar. Is there a way to add the birthday iCal calendar into the calendar project?

I created a birthday calendar to use in iphoto for calendar. When a new calendar project is started each year, I click on it in. Some how the birthday did not populate the photo calendar this year. The photo calendar is almost complete. Is there a way to add the birthday iCal calendar into the calendar project? I would prefer not to start over.

Hi,
If you first select the calendar on the left, so that its background is highlighted blue/grey, when you make a new events they should be added to that calendar.
Best wishes
John M

I have been editing a document on my MacBook Pro and iPad, which has the newer versions of Pages. Now, I cannot open on My MacBook. It says I need a newer version of OS. However, I'm not showing a newer version being availabe!!! Can anyone help???

I have been editing a document on my MacBook Pro and iPad, which has the newer versions of Pages. Now, I cannot open on My MacBook. It says I need a newer version of OS. However, I'm not showing a newer version being availabe!!! Can anyone help???

That is Pages for iPad v2.0, which Pages '09 v4.3 can't read.
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Peter

Im trying to download itunes 10.5 but keep getting error message that says: There is a problem with this Windows Installer package. A problem run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

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Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that.

Just yesterday I downloaded the newest update for iTunes, a few days before doing this I purchased music, but after doing the update my songs will not play. It shows a message that says this file cannot be located, what can I do to find the location?

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The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
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I use an external HD (WD My Passport) to store my iPhoto photos. When I backed these up on another EHD (WD My Passport Ultra), thumbnails, and a lot of the photos did not copy (show "!"). Now 1st HD says its on a locked volume? What happened?

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