I use an iPhone 4s and it won't allow me to reply to email messages. How can I fix this?

For some reason I can't reply to emails on my iphone 4s. I get error messages saying it can't connect to the server. Is it fixable?

Charter is my supplier and as much as they didn't want to think they could could help they did by telling me that both the incoming & outgoing server addresses had to match. My outgoing server had a few extra characters at the end of it that the incoming didn't and as soon as I deleted those everything worked fine.
Thanks.

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