I use gmail and it will not download, second time had to reinstall firfox, why?

I have google set up as my home page, when I try to get my email it will not load, this happened before a we had to reload firefox. When I go to explorer I can download email. So it is not google, but firefox.
Why is this happening, and if I need to download again, how do I do that.

See this post: https://support.mozilla.com/en-US/questions/860956
Check and tell if its working.

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