I use to be able to see the alias, when I logged in on the web, but it no longer posible

I use to be able to see the alias, when I logged in on the web, but it no longer posible.
any help?
thanks
/mike

You need to do the basic troubleshooting steps described in the User Guide, Appendix B.
Restart phone
Reset phone
Restore in iTunes using a backup
Restore in iTunes as new, without using a backup
If restoring as new doesn't help, there is a hardware failure in the phone that needs evaluation by Apple.

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