I use to be able to sign in to itunes store just fine but now I cannot get to the itunes store homepage?

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
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I used to be able to save a thumbnail with my ai files, but now all I get is the AI logo? I want to be able to see what each image is when I scroll thru the finder... so what is going on? What has happened or what changed? I have several on my desktop t

please message me if anyone has an answer. It sucks that I can't find any help at all on this website!

Thanks for replying Larry. Takes a while, but I can see them in Bridge. I have to say that I'm not happy with this though. If I'm working with 10 or 20 or 30 ai files on my desktop, I really want to be able to see them easy as pie. Everything seemed fine in Adobe CC 2014.... but not since this 18.1.1 Sure hope this is just a bug that will soon be fixed! (And if it is a bug, how do I report it and/or get it fixed)? Has anyone else experienced this? Any suggestions?

I DOWNLOADED THE UPDATES NIT SAID TO DOWNLOAD NOW i CANNOT GET TO THE STORE AND ALSO IT WILL NOT RECOGNIZE MY USERNAME AND PASSWORD TO SIGN IN SO I AM STUCK. IT WILL ALLOW MR TO LISTEN TO MY LIBRARY HOWEVER BUT THIS IS ALL.

I DOWNLOADED THE UPDATES IT SAID TO DOWNLOAD NOW i CANNOT GET TO THE STORE AND ALSO IT WILL NOT RECOGNIZE MY USERNAME AND PASSWORD TO SIGN IN SO I AM STUCK. IT WILL ALLOW ME TO LISTEN TO MY LIBRARY HOWEVER BUT THIS IS ALL. ANY HELP WOULD BE MUCH APPRECIATED. EVERYTHING WORKED FINE UNTIL THE DOWNLOAD. I DID DELETE ICLOUD BUT I CAN REMEMBER THE OTHER PROGRAM. DOES APPLE HAVE A NUMBER TO CALL

Perhaps the reason that your username and password are not recognised is because you have caps lock on.

It used to be that when I created a pdf from a word or publisher document, hyperlinks worked fine. Now I cannot get them to work unless the text displayed for the link is the complete address and it all appears on one line. Why?

it used to be that when I created a pdf from a word or publisher document, hyperlinks worked fine. Now I cannot get them to work unless the text displayed for the link is the complete address and it all appears on one line. Why?

You can print to the Adobe PDF printer, but that only creates links that Acrobat or Reader recognize as such. That is the reason for needing the entire URL on one line. It is not actually an embedded link, but one created by Acrobat on the fly. With OFFICE 2013 you have two choices: 1. create the PDF with the print to Adobe PDF and then add the links in Acrobat so that they are complete or 2. I think the WORD save as PDF or XPS will create the PDF with links, but not sure. If so, that would be the quickest solution for you, but be aware of potential problems with the MS plugin.
Of course, the third option is to upgrade to XI which can be done with AA 9. You will probably not be eligible for a for an upgrade to whatever the next version will be.

HT1766 When I started my new iPad 2 I could not start from a previous backup because the os on the new iPad is not the latest 7.x used to backup the previous ipad2 to install the new os I had to start the iPad as new. But now I cannot backup from the pre

When I started my new iPad 2 I could not start from a previous backup because the os on the new iPad is not the latest 7.x used to backup the previous ipad2 to install the new os I had to start the iPad as new. But now I cannot backup from the previously backup ipad

Hi there,
You may find the troubleshooting steps in the articles below helpful.
iCloud: Troubleshooting restoring an iCloud backup
http://support.apple.com/kb/ts4036
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
-Griff W.

I used to be able to put in a DVD and it played but now it doesn't and i can't find DVD player in my application, what is going on?

Please help i am really stuck Thank you x

DVD Player is a default Apple app installed with the system. If not there, you deleted it. As a principle, to not delete Apple applications, which come with the system. i think you may copy it from another system, even if this is not the recommend method. A workaround is to download VLC, a free and good app for video and audio files, it may play any file, in fact.

For some reason my iPod Touch is unable to verify the email address that I used to create my Apple ID. I can access the iTunes store just fine but cant use Facetime until it verifies my email.

Has anyone encountered this issue? Any sugestions highly appreciated. Thanks!

You have to continue to use that old ID for these apps.
Apps and all purchased content are always tied to the Apple ID that was used to purchase the content. You can't use a new ID, transfer the content to that ID and sync the content with the new one. You have to use the old ID in order to sync and update those apps.
Log into the old ID on the iPad in Settings>Store>Apple ID.
BTW - that was not a great idea - purchasing apps with the old ID and then creating a new ID. If you can continue to use that old ID - just keep using it and forget the new one.

Location services used to go pretty fine but now it cannot determine my location, I have iPod touch 5g running ios7.1, please help me

I did have location services and everything going fine before using my same wifi connexion and now it is not.
It's not even determining my location, please someone help me and tell me what the reason might be, could it be the utorrent?
Or some app that changed location of my router?!

For location the iPod uses the location of nearby routers that are in Apple's database of routers and their location. Thus it appears that Apple's database no longer has youyr router. You do not have to be connected to the router, just within range.
Apple periodically updates their database based on information they obtain from iPhones, The iPhone has to have turned on the option to send info to Apple. no one has found another way to get the location of a router added/corrected.
You can confirm that by going to well-know place with wifi like Starbucks or McDonalds

I can access and use the store just fine - but when I try to open iTunes HELP, I just get a blank/white Help box. Any thoughts or ideas? Dee

Not sure if I have to repeat question, but I cannot access the iTunes HELP from the Store on my PC (Dell laptop/Windows 7) - opens the box, but it remains blank/white, never fills in with HELP information. Any thoughts? dee

I would check with HP. Your scanner may need a firmware update and updated HP software. Start here:
http://www8.hp.com/us/en/hp-search/search-results.html?qt=LaserJet+m1217nfw+MFP& cc=us&lang=en&charset=utf-8&qp=&hpn=&hpa=&hps=&hpr=&cat=&current_url=CSSres
then here:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=4075472

My ipod touch is able to connect to other people's wifi just fine, but it won't connect to the wifi at my house, what can I do?

I have tried everything I can think of to fix this, there are a couple ipads, computers, and a gaming system that all connect to the internet. But my ipod just wont let me, some help would be much appreciated.

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Cannot get Itunes to regonize my Itouch. Have tried all troubleshooting tips with no luck. Use to work just fine but not after installing Windows 7 and itunes 10. tried starting mobile device but get error code 193: Oxc.1. Any help out there?

cannot start apple mobile device. error code 193: Oxc.1

Actually my iTunes just started!!!!
So if anyone else is having this problem, the last thing I tried was copying the QTMovieWin.dll from my C:\Program Files (x86)\Common Files\Apple\Apple Application Support folder to my C:\Program Files (x86)\iTunes folder and started my iTunes Helper.exe
Hope that can help someone!

I cannot get into the iTunes store on my computer. The last time I was able to do so was in February. The website doesn't help me. I authorized it on my Security Settings and it still doesn't work.

I need help configuring my computer for the iTunes store. What can I do?

You don't have the iPad connected to the computer with the cable while you are trying to download apps on the iPad do you?
I'm running out of ideas here. Try this, reboot your iPad and then try again. If you are connected to the computer, disconnect the iPad first.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

I cannot download and then bring up Firefox. I had been using it for months but now when I clik on the Icon I get nothing !

I have been using Firefox for months, but now when I click on the icon I cannot open a page. I tried downloading again but still get tnothing.
I can get on Explore just fine but I want to get back to using Mozilla Firefox.

Nothing is worse than IE.
You can try the following:
Save your bookmarks.html in
%userprofile%\Application Data\Mozilla\Firefox\profiles\
Delete the whole content of the profiles-directory
Then create a new profile and start FF again. Now you can import your bookmarks.
Otherwise look here:
https://support.mozilla.com/en-US/kb/Firefox%20will%20not%20start

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu. I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Any suggestions? Using 10.6.7 and u

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu and I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Using 10.6.7 and up-to-date on all software. Any suggestions?

Could be a third party app preventing you from being able to login.
Mac App Store: Sign in sheet does not appear, or does not accept typed text
If it's not a third party issue, follow the instructions here.
Quit the MAS if it's open.
Open a Finder window. Select your Home folder in the Sidebar on the left then open the Library folder then the Caches folder.
Move the com.apple.appstore and the com.apple.storeagent files from the Caches folder to the Trash
From the same Library folder open the Preferences folder.
Move these files Preferences folder to the Trash: com.apple.appstore.plist and com.apple.storeagent.plist
Same Library folder open the Cookies folder. Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Relaunch the MAS.

My iPod used to be signed in with my moms apple ID but now I have my own. When I opened IMessage it wanted me to sign in, but on the last step it said, "your email can't be verified since its already in use" please help I want to use IMessage.

My iPod used to be signed in with my moms apple ID but now I have my own. When I opened IMessage it wanted me to sign in, but on the last step it said, "your email can't be verified since its already in use" please help I want to use IMessage.

Hi Kanemelinda8833,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Also, make sure you have signed out of your Mom's Apple ID and are signed in with your own Apple ID on this device.
Click on the link to see more details and screenshots.
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Sign out of your Apple ID on all iOS devices, in the following locations:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Sign in to your Apple ID on your device.
When activation is complete, your Apple ID and all verified email addresses should be visible in Settings > Messages > Receive At
Cheers!
Judy

I use to be able to sign in to itunes store just fine but now I cannot get to the itunes store homepage?

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