I used an external micophone and now the internal micophones can not be used

I used an external micophone and now the internal micophones can not be found or re-activated. Envy I7 17" win 8.1. When the new headphones installed software I saw a flash that it was uninstalling the internal micophone array. I was not given a choice and now I can't get the internal microphones back on reguardless of what I try...
I have a newer HP Envy Notebook running Win 8.1 and is a I7 with toch screen. I have not tried any restore options but I have already loaded a lot of software, Outlook, Adobe CS6 etc.

Hi Kenn62135,
I see that you are looking to reinstall your internal mic. I will be happy to help you. I will need some additional information, as there are several different versions of Envy 17, what is your product number?
Find your product number on a notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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I used an external micophone and now the internal micophones can not be used

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