I used scripting brigde to add a movie that has size bigger than 5GB, exactly after two minutes iTunes return a failed, but the processing of the file is actually added to iTunes Library successfully. The copying take more than 5 minutes to complete. Why?

I used scripting brigde to add a movie that has size bigger than 5GB, exactly after two minutes iTunes return a failed, but the processing of the file is actually added to iTunes Library successfully. The copying take more than 5 minutes to complete. Why the iTunes Scripting Brigde returned failed when it is actually success? It occurred exactly 2 minutes after submit the request to Scripting Brigde. Is this 2 minutes related to the Apple Event time out? if it does, how do I get around this problem? thx

I can tell you that this is some of the absolutely worst customer service I have ever dealt with. I found out from a store employee that when they are really busy with calls, they have third party companies taking overflow calls. One of those companies is Xerox. What can a Xerox call center rep possibly be able to authorize on a Verizon account?  I'm Sure there is a ton of misinformation out there due to this. They don't note the accounts properly or so everyone can see them. I have been transferred before and have asked if they work for Verizon or a third party also and was refused an answer so, apparently they aren't required to disclose that information. I spent a long time in the store on my last visit and it's not just customers that get the runaround. It happens to the store employees as well and it's beyond frustrating.

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