I used the Firefox Refresh button, but it never finished. When Firefox finally showed up again, it just showed a blank screen, with the Firefox "frame".
Reluctantly tried Firefox Refresh. Step #3 says "3.Firefox will close to refresh itself. When finished, a window will list your imported information. Click Finish and Firefox will open."
I never got that window. Firefox re-opened after about 20 minutes with a blank screen. I waited some more, but nothing. At first it didn't seem to be responding to mouse clicks or keyboard entry, but after a couple more minutes, I was able to click on the menus or Firefox button and get a response.
When I look under Firefox profiles (folder), I see my original profile folder with a dash after default and then a number added at the end (xxxxx.default-zzzzz). It is still my only profile folder. I thought Refresh was supposed to create a new profile folder.
All of my bookmarks are missing.
Hello there,
This may be caused by the large amount of visited sites and as a result this can slow down Firefox
Can you please try to clean your browsing history and cookies by doing the following:
1. Click the menu button, choose "History", and then "Clear Recent History"
2. Select how much history you want to clear ( Everything is recommended)
3. Finally, click the "Clear Now" button.
If none of the above work then I would suggest to reinstall Firefox and see if that solves the issue.
Keep us posted!
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