I used to get infinity but now can't?

Question

Hey,
I've recently moved house and reluctantly said good bye to really fast and reliable net from virgin. However, before moving I checked to ensure I would be able to get at least some kind of fast internet. And yes I was, I could get upto 76mbps from bt infinity. Which is fine, before we went through with the offer on he house I asked the occupants what internet they had, and they said bt infinity and upto 76mbps. So great I thought, I can get decent internet.
I should probably say at this point that my wife requires a good internet connection for work and I love streaming films and gaming etc. so fast internet is important to us.
So I ordered my bt infinity to be installed the day after I moved in... 5th of April. An engineer was arranged to come out and set it all up for us. The 5th came and went, so I checked my online status, apparently I didn't need an engineer and could set it up myself. So I dully tried with no success, however before I could phone bt, they called me saying there was a technical fault at the cabinet, and it would take a couple of days to sort out. Ok fair enough.
So after a couple of days bt phoned and said they were still having problems with the line. And it would be another couple of days. Sigh... But ok.
Then I heard nothing, so phoned back and apparently my order was cancelled, so after much a do I had to reorder my infinity, for some unknown reason. And was told it would all be up and running in a couple of days. They were just performing speed tests, and then it would all be good.
So two days later still no internet nor engineer to set me up. So I phoned again, and they said "ah, there was a technical fault with their system" and it cancelled my order again! "We are working to resolve this issue in 6 days, we will get it sorted and I guarantee that it will be working at the end of that time".I was getting a bit angry now almost 2 weeks being in without internet for my wife to work! But I was assured it would be working.
So we come to today, 23rd of April. I received a missed call, a text and an email from bt asking that I contact them. So I did, and I was told that the order had been cancelled yet again. Now I was rather unhappy! And wanted to know exactly why it was getting cancelled, so they looked into it, and I have been told, that infinity is not available in my area!
Now I don't get angry very easily. But this took the biscuit, I am fuming. And demanded to know how It could not be available now, when I was told a month ago that I could get it, the previous occupants of my new house had it and many other people in the street have it.
To this they said I have been switched exchanges? ????!! And my exchange isn't fibre ready.
So I looked into that, and of course my exchange is fibre ready according to btopen reach, and not to mention my house used to have infinity.
I am at a complete loss as to what to do now? I have been offered regular broadband of 2mb, which I have not had to endure for over 14 years!
How is this possible? Does bt have a fault with their system or am I just the centre of some social experiment?
Any help would be greatly appreciated, as I said my wife requires decent internet for work, currently I am using my phone as a hotspot, so not ideal.
Thanks again,
Graeme

Answer 1

It's not a screen shot but..
Apparently my cabinet is not available. What does this mean?
BT BROADBAND AVAILABILITY CHECKER
Telephone Number *********** on Exchange KIRKCALDY / BEVERIDGE is served by Cabinet 55
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
WBC ADSL 2+ Up to 1 -- 0.25 to 2 Available
ADSL Max Up to 1 -- 0.25 to 2 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
Other Offerings
Copper Multicast -- -- -- Available
FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If you have already placed an order for Broadband and now wish to change to a new supplier, then you will need to cancel the existing order with your service provider or your new request will be rejected. If you do not know who the current Service Provider is, please contact your new Service Provider, who should be able to help you to resolve this issue.
Note: Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.