I used to have broad, then it stopped working

Question

As the title says , i did have broadband, about 6 or more months,, then it stopped working, so i contact bt, eventually after several visits by engineers, literaly hours and hours of phone calls, several times got cut off after around 45 mins to an hour of repeating myself over and over again to an opperators that only has the ability to read the script in front of them .and also being blatently lied to by bt operators , to achieve nothing but to highten their incompetance in their complete failure to solve the problem and get my broadband working as IT DID BEFORE,  they tell me my line won't support broadband, well i know that because it's stopped working, i have allready told them that, obvious if the signal won't get to me.  not rocket science, so i tell them . well mend it, they say they can't, i am to far away from the exchange, so i tell them,,, i have not moved anywhere ,, am at the same address, it wasn't to far away a month ago, and they read the script in front of them again , and tell me pending new technology bla bla bla, so i have got to wait for someone to invent something it appears,, but lets not forget, it did work , i had it for over 6 months, my neighbours work and his neighbour also, its just bt bull**bleep**,
VERY ANGRY DAVID,   

Answer 1

Contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951 , this is a specialised UK based team who will do everything in their power to provision broadband for you.  It may be that some cable has been swapped to a lower grade which has meant the broadband is unable to reach you.  They have access to detailed checks and should do everything, even if it proves needing an engineer to provision it.
Can you please run a check here and post back the results https://www.btwholesale.com/includes/adsl/main.html
Regards Edd
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