I used to share one apple ID/account with my ex but made a new one for myself recently and logged out of the old one but when I try to update my iBooks it asks for the old account's password(which my ex changed by now)

I used to share one apple ID/account with my ex but made a new one for myself recently and logged out of the old one but when I try to update my iBooks (only happens with this app)it asks for the other account's password(which my ex changed by now). I don't understand why this happens when I'm logged into my account and it only happens with that app. Please help, I need to update. :/

Content (apps, music, ibooks, films etc) is tied to the account that originally downloaded it, so if the iBooks app was downloaded using the account that you used to share with your ex then only that account can download updates to it. As it's a free app you could delete it and re-download it under your own account - and then re-download your ibooks into it (or copy the books to your computer's iTunes first via File > Transfer Purchases and then sync them back to the app).

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In AppStore.app for some reason when I try to update my apps, it asks for the wrong user account than the one that I am logged in with. This makes me unable to update my apps

In AppStore.app for some reason when I try to update my apps, it asks for the wrong user account than the one that I am logged in with. This makes me unable to update my apps

You would have downloaded those apps with the wrong Apple ID then created a new Apple ID which is the on you are on now. This is acting as normal because all content downloaded from the iTunes and App Store is attached to the Apple ID it was downloaded with. To stop this you would delete the apps and redownload them with your current Apple ID you are signed in with.

I have had to create a new iTunes account. However, there are updates that were not performed while under the old account. So now when I try to update apps, it's asking for the login of the old account, which I do not have.

I have had to open a new account, however, there were App updates that did not get installed before I opened the new account. Therefore, when I try to do the updates, it's is asking for the sign-in and password for the old account, which I do not have this information.

All apps are tied to the Apple ID they are purchased with and is not transferable.
Delete these apps and download them with the new Apple ID.

I have a new email address which I have had verified, but when I try to update an app it asks for my password with the old email address and always comes back telling me it is an incorrect password.

I Have a new email address which I have entered into settings and it has been verified. I no longer have the old email address. When I try to update an app, it comes up with my old email address and asks for my password. It always comes back with a message that the password is incorrect. What do I do to fix this?

Hi Vivian Zollman,
Welcome to the Support Communities!
I'm not sure if you are referring to your Apple ID or just your email account in the Mail app. So, I've included all of the articles that may be relevant for you.
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
If you already have an email account set up and you want to modify its settings, tap Settings > Mail, Contacts, Calendars, tap the name of your account, and then your email address. Then tap any information you want to adjust.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
Cheers,
- Judy

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I have a credit in the iTunes store but when I try to purchase apps I am asked for credit card information
Are there two separate stores. How can I make purchases?

same here but i cant purchase a movie or anything

My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download????

My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download can anyone please help me ????Plus it still has some of the previous owners pictures and videos on it that I want to delete and can't????? Also is there a way to kill the apps that u have used throughout the day the battery doesn't last long at all ??????

- How did you dlete stuff from the iPod? If you have a 1G or 2G iPod and deleted the stuff by going to Settings>Genera.>Reset>Erase aall contents and settings without being connected to a power source, the battery dies before he erase was comleted since it can take hour.
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Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
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iPhone and iPod touch: Unable to update or restore
- Last try DFU made and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

TS1702 when i try to update an application it tells me that my account is not valid for use in the UK and have to switch to the australian store to update?how do i switch stores/countries for the applications?? Thanks.

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See > Change your iTunes Store country
Here > http://support.apple.com/kb/HT1311

HT3702 I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

It shows that I have $25 on my itunes account but when I try to purchase a song it asks for my billing information.

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Get on a computer with iTunes. Click on your email in the iTunes Store, and hit account. Change billing info to None as card type, make sure billing address is correct, and hit done. It will then save, and allow you to make your purchases.

I have a new Ipad and when I try to buy an app it asks for my questions! I dont remember them so I press the button that send me an email to reset them. Ive sent it various times but it doesnt arrive. please help I need this app for school!!!

I have a new Ipad and when I try to buy an app it asks for my questions! I dont remember them so I press the button that send me an email to reset them. Ive sent it various times but it doesnt arrive. please help I need this app for school!!!

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Cannot delete the Folder on the desktop after Mavericks update. when I try to delete it, it is asking for logon password, When I give the logon password, it plays a sound of moving to Trash, but the folder still remains on the desktop

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Please help

It is a folder which I have created. Name is "SAP".
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Hello guys ..when i try to update any applecation..it puts the first user a ccount and it ask the password which i dont know it cause im not the first user of this i pad ,,,,so how can i changebit to update apps dute to my account name and password???

hello guys ..when i try to update any applecation..it puts the first user a ccount and it ask the password which i dont know it cause im not the first user of this i pad ,,,,so how can i changebit to update apps dute to my account name and password???
please answer me

Delete all apps that were purchased with the former ID and renown load or purchase them with your ID.

I changed my Apple ID on iTunes and on the iPhone 4. When I try to "Update All" the old Apple ID (I no longer have access to the email address) shows up. How do I update those apps?

I changed my Apple ID on iTunes and on the iPhone 4. When I try to "Update All" the old Apple ID shows up (I no longer have access to that email address). How do I update those apps?

Apps are DRM protected and tied to the account used to originally obtain them. They cannot be transferred to another iTunes account nor updated using another iTunes account. Only the account used to obtain them can be used to update them. You can contact iTunes support, explain the situation & ask that they add these apps to the download queue of your new account:
http://www.apple.com/support/itunes/contact.html

I purchased a Logic Pro 9.1.6. from App Store and when I try to open it, it's asking for a serial number. That shouldn't happen, they told me on Applecare Professional Application Support. Once I had a "trial version" of Logic Pro 9.0.0. Does this matter?

I purchased a Logic Pro 9.1.6. from App Store and when I try to open it, it's asking for a serial number. That shouldn't happen, they told me on Applecare Professional Application Support. Once I had a "trial version" of Logic Pro 9.0.0. Does this matter?

ufo62 wrote:
Yep, there's versions and "versions". But I'm a poor, stupid guy and now I had my first chance to get The REAL Logic Pro. So please, if somebody could help me with that I would be grateful.
You would need to delete all of the Logic Audio related preference files, reciepts...etc, located in these folders.
~/Library/Preferences
Users/YourName/Library/Preferences
~/Library/Receipts
And possibly
~/Library/Applicationsupport/ProApps
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My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file loca

My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file location to run the update in all of my iTunes files as well as when I've tried reinstalling it.

For general advice see Troubleshooting issues with iTunes for Windows updates.
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The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

I used to share one apple ID/account with my ex but made a new one for myself recently and logged out of the old one but when I try to update my iBooks it asks for the old account's password(which my ex changed by now)

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