I used up all minutes with a monthly subscription ...

My question is if there is a way to continue calling WITHOUT using skype credit after using up all minutes of subscriptions. Is there any?
Here's my situation:
I purchased a monthly subscription and the service started 3/11/15. I used up all the 400 minutes on 4/2/15. With an intension of starting a NEW subscription that would start 4/2, I first cancelled the existing subscription (that started on 3/11/15 and was scheduled to renew on 4/11/15) and received an email confirmation for that. Then, I got a new subscription (for the same country and for the same duration which is one month as the initial one) and confirmed that it was charged on my paypal account. I also received an email notification for the subscription delivery. It said the transaction date was 4/3/15. So I thought I could start calling on 4/3.
Today is 4/3 and I still can't call. I checked my account, and to my surprise, it has been updated to show that my initial subscription is back!? That is the one that starts on the 11th of the month, and the current remaining minutes shows as 0 (zero.) It tells me that I will be able to start calling on 4/11. It appears that my attempt to cancel one subscription and get a new one (with a new start date) did not work since the initial one appears to keep coming back.
Isn't it possible to cancel an existing subscription completely and sign up a new one with a new start date? I'm trying not to purchase skype credit together with subscriptions.
Thanks
Solved!
Go to Solution.

skypemom wrote:
1. If I cancel my existing 400 minutes to Japan landline subscription today 4/3, and sign up for a new one for 120 minutes today 4/3, when will I be able to start using the new subscription? Is it alomost "instant?"
2. how will I get the refund for the initial subscription? Will it be refunded automatically, or do I have to go through special procedure for refund request?
3. what time zone am I supposed to use when you say "your minutes will be added on April 12th 2015." What time of what time zone on 4/12/15?
Hello
1. You don't have to cancel your existing 400 minutes Subscription unless you want to. You can have both. Yes - the new one will be activated within 1 to 2 hours of purchase.
2. Subscriptions aren't refundable. If you wish to stop the recurring payments you should cancel the Subscription at your account page. Cancellation will be effective on your current billing period renewal date.
3. One minute after midnight UTC/GMT.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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