I've authorized my computer but some files still protected and asking for aol account info which doesnt exist

I just got a new computer and I'm bringing my music over.
I authorized the new computer and imported my music. Most of my music is fine EXCEPT some items are still listed as protected and when I click on them it brings up the authorization dialog box. The problem is these files are looking for an AOL account, which I don't have. These files worked fine on my previous system.
How to I get access to these protected files looking for a non-existant AOL account?

http://www.apple.com/support/itunes/contact.html

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