I've been banned received an apologetic email from Apple with a link attached but upon attempt to login I was again denied

My Apple ID has been banned with no email explaining why. Odd right? We'll, even more odd is the apology from Apple which looks like this:
Well ok I was going to copy and paste, but my iPhone 5c won't allow it. I even took a pic and it offers copy or define I select copy, return here and My options are select/select all to copy not paste. I used the icon at the bottom left as a different route, same result. I brought my phone to Apple yesterday and springboard software issues again. For the 2nd time in 6 weeks the phone was wiped and software reloaded. Same issues only worse. They promised to replace it next time. Here's the deal: that would mark replacement number 9 for this line over a 6 month span...I also would like to know who do I ask or report the fact that I've received zero Genius Bar receipts displaying work done for any of the 8 previous replacements & these 2 tech support services. I like to document & keep stuff like this. It's important. Well this has become 2 questions in one. Thanks in advance to all who take time to read this & respond.
For the hosts here's the link I was sent via the apologetic email:
https://discussions.apple.com/thread/6035608
<Email Edited by Host>

Your title says you received an apologic email but then your first post says you did not receive an email.
What exactly have you been banned from? Was it these forums or something else?

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